Tanisha David
Jacksonville,FL
Summary
Focused patient care professional accustomed to prioritizing and delivering basic patient care. Offers 10 years of comprehensive experience in recording vital signs, collecting specimens and preparing accurate documentation. Recognized by patients and residents for delivering five-star care.
Overview
10
10
years of professional experience
3
3
Certification
4
4
years of post-secondary education
Work History
Assistant Property Manager
WRH Realty Services Inc.
07.2022 - 08.2024
- Completed lease up for new property
- Process annual re certifications, renew leases, and assist with the day to day operations of the community
- Input work orders in YARDI system
- Oversee maintenance team to ensure work orders are completed in a timely manner
- Leasing apartments
- Gave tours of the community and amenities
- Complete move in process
- Speak with potential residents via phone and email
- Responded to prospective rental leads via phone and email
- Follow up with future resident via phone and email
- Inspected vacant apartments to assess work that needed to be performed by maintenance
- Assisted with planning monthly resident event
- Developed and sustained professional relationships within the community
Dispatcher/Call Center Customer Service
ASAP Site Services
05.2019 - 05.2022
- Assisted customers with product selection and purchases
- Increased company profitability by acquiring and managing small business accounts
- Managed customer accounts in Trux system
- Handled reservations in Service portal
- Resolved customer issues
- Worked in the inbound call center
- Assisted customers via live chat in Zendesk
- Booked appointments for clients
- Dispatched runs to operations team and drivers
- Worked closely with haulers and vendors
- Assisted customer with invoices, billing and payments
Property Manager
Cambridge Management, Inc.
10.2016 - 05.2019
- Managed a 250 unit HUD/Tax Credit based apartment community
- Process annual re certifications, renew leases, collect rents and assist with the day to day operations of the community
- Input work and purchase orders in AMSI system
- Oversee maintenance team to ensure work orders are completed in a timely manner
- Leasing apartments
- Toured and completed move in process
- Processed rental payments
- Spoke to potential residents via phone and email
- Responded to prospective rental leads via phone and email
- Follow up with future resident via phone and email
- Inspected vacant apartments to assess work that needed to be performed by maintenance
- Supervised staff of 7
Assistant Manager
Vacation Rental Pros Property Management
01.2015 - 10.2017
- Responsible for team management of seven customer service representatives engaged in property management operations for residential vacation communities throughout the United States
- Responsibilities include hiring, recruiting, and developing staff with the goal of ensuring excellent service, business orientation, and internal and external promotability
- Assist with budgeting and forecasting to optimize opportunities in new areas
- Closely supervised accounting and housekeeping departments to ensure invoices were processed and paid in timely manner
- Key Accomplishments: Revitalized underperforming communities in Florida and South Carolina through aggressive historical trend analysis, targeting new demographics, reducing unnecessary expenses, and intensive staff training
- Expanded revenues to $2.6 million annually
- Authored articles for community newsletter
- Other Responsibilities include: Management of team to ensure the consistent attainment of metric expectations and job proficiency
- Reviewing, investigating and approval of property invoices
- Auditing of processed payments for new and existing properties
- Processing of invoices and check issuance for housekeeping and property control employees
- Serves as escalation point of contact for vendor, client and customer concerns
- Maintaining occupancy standards at the highest level achievable while pushing effective rents to achieve growth
- Preparing the annual budget, variance and weekly reporting, AP, AR and delinquency control
- Serve as lead for placement of all capital improvement projects out for competitive bid
- Negotiating vendor/contractor contracts
- Monitoring the performance of all vendors/contractors
- Maintaining awareness of local market conditions and trends
Education
Certification - Medication Aide
Elite Medical Academy
Largo, FL09.2024
Certification - Basic Life Support
South Florida Healthcare Institute
Jacksonville, FL09.2024
Diploma -
Marlboro County High School
Bennettsville, SC 08.1990 - 06.1994
Skills
Front desk
- Event Planning
- Vital signs monitoring
- Patient Observation
- Specimen Collection
- Feeding Assistance
- Professional Bedside Manner
- Adaptable
- Patient Services
- Emergency Response
- Patient Education
- Mobility Assistance
- Information Protection
- Infection prevention
- Healthy meal preparation
- Time Management
- Vital signs
- Recording vital signs
- Basic Life Support
- Attention to Detail
- Calm Under Stress
- Patient Care
- Patient Care Technician (PCT)
- Responding to emergencies
- Collecting vital signs
- Emotional and Social Support
- Patient Care Technician/Assistant
- Blood Sugar Monitoring
- Patient Positioning
- Room Cleaning and Restocking
Certification
- CMA - Certified Medication Aide
- CMT - Certified Medication Technician
Additionalinformation - Professionalskills
- Expert knowledge of principles and practices of property management record keeping.
- Demonstrated excellence in Property Management Software including Onesite.
- True relationship builder with a demonstrated knowledge, understanding and sensitivity towards residents with different cultural backgrounds, economic status and those with special needs.
- Expert proficiency in Microsoft software such as Excel, Word and Google email.
- Expert knowledge in call center operations and protocol.
Personal Information
Work Permit: Authorized to work in the US for any employer
Awards
- Leasing Specialist of the Year, 05/01/23, First Coast Apartment Association
- Leasing Specialist of the Year 2022, 05/01/22, First Coast Apartment Association
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Property Manager
WRH Realty Services Inc.
07.2022 - 08.2024
Dispatcher/Call Center Customer Service
ASAP Site Services
05.2019 - 05.2022
Property Manager
Cambridge Management, Inc.
10.2016 - 05.2019
Assistant Manager
Vacation Rental Pros Property Management
01.2015 - 10.2017
Diploma -
Marlboro County High School
08.1990 - 06.1994
Certification - Medication Aide
Elite Medical Academy
Certification - Basic Life Support
South Florida Healthcare Institute
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