Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tanisha Dawson

St. Louis,MO

Summary

Seasoned Healthcare Professional with More Than 15 Years of Experience Who Is Looking for New Ways to Grow in This ever-changing, ever-growing industry.

Overview

12
12
years of professional experience

Work History

Pharmacy Technicin

CVS Pharmacy
09.2020 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and servive
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Entered and processed patients' prescriptions into internal system.
  • Collected co-payments or full payments from customers.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating system
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Reviewed and verified customer information and insurance provider information.
  • Resolved non-routine issues like third-party billing, computer system and customer service issues.


Account Resolution/Cycle Revenue Representative

Conifer Health Solutions
10.2015 - 08.2020
  • Answer inbound customer service calls from customers, third party reimbursements from insurance, and attorneys with general billing issues, with hospital and physician accounts, and make outbound follow-up calls in professional manner if needed, assess reason for call and assist caller with first call resolution, performing collections of assigned outstanding and aged account balances, perform general billing functions, records and maintains complete and accurate documentation on all accounts worked, assist with inbound faxes to identify issues and take action on accounts, and use of various computer programming such as excel and use of spreadsheets.

Pharmacy Technician

Foundation Care Pharmacy
12.2014 - 05.2015
  • Filled medication orders for busy mail order pharmacy specializing in patients with cystic fibrosis,
  • Entered patient prescription s, refills, and physician orders into system, submitted medical claims to insurance companies, providers and patients to get claims processed and paid, requested prior authorizations and referrals from physician offices, reviewed and appealed unpaid denial claims, verified coverage for patients, assisted patients with billing issues, proficiency with medical terminology and diagnosis codes, and worked with various computer programming.

Pharmacy Technician II

St. Louis Children’s Hospital
05.2012 - 11.2014
  • Assisting pharmacists in all areas, prepared intravenous medications in high volume pediatric inpatient pharmacy, performed aseptic technique in clean room environment, prepared first dose antibiotics in satellite pharmacy operating rooms from major to minor surgeries for post-op and pre-op, packaged medications into unit dosing, loading and unloading of medications through pyxis, performed monthly inventory of medications, delivered medications to nursing units, worked with various computer programming and triaged phone calls from other hospital personnel.

Clinical Pharmacy Technician

Magellan Health Services
01.2010 - 11.2011
  • Handled inbound and outbound calls processing prior authorization request from physicians offices and pharmacies, verified patient eligibility to members and providers, handled patient inquires, entered patient demographics into system, researched and resolved issues using accessible resources, while identifying priority issues and escalating those issues to clinical pharmacists when needed, answering technical calls from pharmacies, and documenting thorough details of all calls received.

Education

Pharmacy Technician Certification: Pharmacy Technician - Pharmacy Technician

Midwest Institute
Fenton, MO
10.2006

High School Diploma -

Berkeley High School
06.1994

Associate of Arts - General Studies

Forest Park Community College
09.1997

Skills

  • Hardworking, Dependable, and Reliable, Works well alone or being team player, Adapts well to changing environment,
  • Works well high volume situations, positive working attitude, excellent oral and written communication skills
  • Dispensing Medications
  • Cash Register Operation
  • Answering calls
  • Prescription Filling and Labeling
  • Assisting Pharmacists
  • Dosage Calculation
  • Advanced Math Skills
  • Ordering and Stocking Medications
  • Confidentiality and HIPAA

Timeline

Pharmacy Technicin

CVS Pharmacy
09.2020 - Current

Account Resolution/Cycle Revenue Representative

Conifer Health Solutions
10.2015 - 08.2020

Pharmacy Technician

Foundation Care Pharmacy
12.2014 - 05.2015

Pharmacy Technician II

St. Louis Children’s Hospital
05.2012 - 11.2014

Clinical Pharmacy Technician

Magellan Health Services
01.2010 - 11.2011

Pharmacy Technician Certification: Pharmacy Technician - Pharmacy Technician

Midwest Institute

High School Diploma -

Berkeley High School

Associate of Arts - General Studies

Forest Park Community College

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