Tanisha Dunn
Middlesex,NC
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
8
8
years of professional experience
Work History
Team Lead
TrialCard
Morrisville, NC
12.2020 - 12.2021
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
Care Coordinator
TrialCard
Morrisville, North Carolina
10.2020 - 12.2020
- Serves as an advocate to patients and healthcare professionals regarding insurance coverage, medical billing, reimbursement process, and general access for complex pharmaceuticals
- Deliver patients insurance policy benefits to patients and providers office
- Help assist patients with high copays and deductible with copay savings cards to cover cost of medication
- Speak with provider’s office to inform of Prior Authorizations needed and monitor status of determination
- Submit pharmacy triages to specialty pharmacy liaison for patient’s medication.
- Used company software and databases to maintain records of services performed and patient conditions.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Improved communication among healthcare providers, streamlining the coordination of services for patients.
Patient Support
07.2018 - 09.2020
- Provides Customer Service with great phone etiquette to consumers, pharmacies, physicians, and business partners
- Advised patients about our Janssen products and affordability options
- Work with Health Care Providers, staff and patients to reach healthcare goals
- Serves as a patient advocate to ensure proper communication between patients and health care providers
- Escalate specific conflicts and questions following proper program escalation procedures.
Reimbursement Case Manager
04.2017 - 07.2018
- Conducting outbound calls to pharmacies on patients behalf to ensure patients receive medication
- Responsible for triaging prescriptions directly to specialty pharmacies on patient’s behalf
- Assist with training new hiring training using the Quickpath System
- Processed all new referrals received from HCP’s and patients and entered into workstation application
- Provides counsel on complex coverage and reimbursement issues to patients and healthcare providers, and works on patients’ behalf to identify and assess reimbursement coverage options
- Evaluates program enrollment forms for data integrity, and coordinate data processing
- Assists with insurance benefit investigations, and triages cases according to program standard operating procedures
- Coordinates financial options for those with financial need
- Establishes relationships, develops trust, and maintains rapport with patients and healthcare providers
- Provide recommendations to the immediate manager for internal process improvement and workflow efficiency
- Communicate and coordinate with inter-departmental stakeholders to resolve program specific escalations, conflicts and/or questions.
Patient Experience Specialist
03.2014 - 04.2017
- Helps customers with their high copayments and deductibles to bring down cost of medication to a more affordable price
- Developed and created SOP’s for specific business rules for PEC to provide training for assigned programs
- Provides training and education on Remicade/Aria/Stelara queues through peer coaching
- Actively participate in training delivery and evaluation, gathering insights and feedback to continue improving training materials for max learning outcomes
- Assists the supervisor in providing feedback to peers in areas of need and opportunity for the agents
- Provides second level support to other agents as “Lead Tier 2” along with fielding requests to speak with a supervisor.
Education
Bennett College -
Greensboro, NC05.2007
East Wake High school -
Wendell, NC06.2006
Skills
- Microsoft Word
- PowerPoint
- Outlook
- Teams
- Excel
- Salesforce
- CTMS
- Activate
- Rapid Rebate
- PLP
- Webex
- WIKI
- Performance monitoring
- Operations Management
- Performance Improvement
Key Qualifications
- Excellent Communicator
- Customer Service Experience
- Experience formatting and document tracking
- New Hire Training Development Skills
- Problem Solving
- Task Orientation
Timeline
Team Lead
TrialCard
12.2020 - 12.2021
Care Coordinator
TrialCard
10.2020 - 12.2020
Patient Support
07.2018 - 09.2020
Reimbursement Case Manager
04.2017 - 07.2018
Patient Experience Specialist
03.2014 - 04.2017