Tanisha Ellsworth
Tomball,TX
Summary
Dedicated customer service professional with extensive knowledge of service delivery and a proven track record in multitasking. Committed to fostering professional relationships that enhance profitability and drive business results. Adept at navigating complex customer needs while maintaining a focus on quality and efficiency. Passionate about contributing to team success through exceptional service and strategic problem-solving.
Overview
16
16
years of professional experience
Work History
Early Childhood Special Education Aide
Klein ISD
02.2024 - 11.2025
- Assisted teachers in implementing individualized education plans for students with special needs.
- Provided support during classroom activities to promote student engagement and participation.
- Collaborated with educators to adapt instructional materials and strategies for diverse learning styles.
- Facilitated communication between parents and faculty to discuss student progress and concerns.
- Monitored and documented student behavior, implementing positive reinforcement strategies.
- Supported students with daily living skills, including self-care and social interactions.
- Engaged in regular training sessions to stay informed about best practices in early childhood special education.
- Created and organized educational materials, enhancing classroom resources and activities.
- Participated in team meetings to discuss student needs and share insights on effective interventions.
- Assisted in the preparation of classroom environments to ensure safety and accessibility for all students.
- Encouraged cooperative play and peer interactions among students to foster social skills.
- Provided assistance to students during transitions between activities to minimize disruptions.
- Implemented behavior management techniques to maintain a positive learning environment.
- Developed and maintained relationships with students to promote trust and security in the classroom.
- Contributed to the evaluation process by providing feedback on student progress and challenges.
- Led small group instruction sessions tailored specifically to address diverse learning needs within the classroom population.
- Provided one-on-one support to students with physical, emotional, or behavioral challenges during classroom activities.
- Assisted in the development of functional life skills for students with intellectual and developmental disabilities.
- Maintained detailed records of student progress, attendance, and behavior for use in evaluations and reports.
- Maintained a safe, clean, and orderly classroom environment conducive to learning by enforcing rules and expectations consistently.
- Improved student comprehension by employing various teaching methods and adapting to individual learning needs.
- Participated in professional development opportunities focused on special education best practices to enhance job-related knowledge and skills.
- Managed crisis situations effectively while maintaining a calm demeanor that minimized distractions from the educational process.
- Modified general education curriculum for special-needs students using various instructional techniques and technologies.
- Implemented data-driven instructional strategies based on individual student assessment results for targeted intervention efforts.
- Promoted a positive learning environment by establishing clear expectations and reinforcing appropriate behaviors.
- Assisted instructor with lesson plan delivery and curriculum development.
- Monitored student progress regularly, documenting performance and providing feedback to both students and parents.
- Worked in self-contained and resource environments to teach students variety of skills.
- Managed classroom activities and redirected problematic behavior.
- Supported students during assessments, ensuring they had access to necessary accommodations as outlined in their IEPs.
- Supported students in completing classwork and applying academic concepts.
- Implemented behavior redirection methods to address problematic issues.
- Provided teacher support with curriculum delivery and student behavior management.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Oversaw class of students in absence of instructor.
- Supported teacher in development of individual learning strategies.
- Developed tailor-fit lesson plans to cater to individual needs of each student.
- Maintained positive attitude and affirmatively communicated with each student.
- Interacted physically and verbally with students throughout each day.
- Helped feeding and daily living skills to support physical and emotional well-being.
Campus Secretary
Denton ISD
07.2023 - 10.2023
- Assisted in daily office operations, providing administrative support to ensure smooth campus functioning.
- Coordinated travel arrangements for staff, including booking accommodations and managing itineraries.
- Maintained accurate records and databases for student information and attendance tracking.
- Facilitated communication between faculty, students, and parents to enhance engagement and resolve inquiries.
- Processed incoming and outgoing mail, ensuring timely distribution of important documents.
- Collaborated with faculty to prepare materials for events, presentations, and classroom activities.
- Served as the first point of contact for visitors and students, ensuring a welcoming environment.
- Conducted inventory management for office supplies, ensuring availability and timely reordering.
- Trained new staff on office procedures and protocols to ensure compliance with district policies.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Maintained daily report documents, memos and invoices.
- Provided support for student enrollment processes, assisting with registration and documentation.
- Managed data entry tasks, ensuring accuracy and efficiency in record maintenance.
- Developed and implemented filing systems for easy access to documents and records.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
Customer Service Representative
Matco-Norca
01.2010 - 06.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Managed set accounts (L-Q) daily and work to complete processing of quotes, sales orders and resolving discrepancies when needed.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
- Trained new personnel regarding company operations, policies and services.
- Cross-trained in Accounting, Data Entry, Billing, and Administrative Assistant roles and provided backup support for organizational leadership.
Order Entry Agent
Intuitive Solutions
06.2019 - 05.2023
- Completed accurate order entry and data verification.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Increased sales significantly by upselling higher-end products to customers.
WA P-EBT Agent
Accenture
06.2021 - 08.2022
- Delivered exceptional customer service on Washington PEBT program inquiries and case management and maintained calm and professional demeanor.
- Worked in call center environment handling 100+ calls and 25+ text messages in high volume daily.
- Achieved performance goals on consistent basis.
- Resolved parent PEBT disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Documented each parent interaction and case management statuses for future reference by other team members.
- Collaborated with other departments to verify parent case filings when needed or status of filed case disputes.
Telephone Interviewer
Ssrsurvey
03.2020 - 07.2021
- Followed call center protocols when notifying participants of call purpose and use of information.
- Administered phone interviews to survey participants.
- Documented records of call information.
- Gathered data and insights from participants during telephone interviews.
- Conducted interviews with participants to assess eligibility.
- Delivered information from script regarding surveys for on-demand phone project assignment.
- During employment calls were used for training purposes due to accuracy and efficiency of required procedures.
Virtual Customer Service Associate
Amazon
06.2020 - 01.2021
- Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment.
- Assisted clients with product questions to facilitate online ordering process.
- Answered live online chats to give quick answers and solve problems faster.
- Developed and maintained knowledge of evolving products and services to accurately answer questions and make recommendations based on customer needs.
- Monitored customer feedback and performance indicators to identify areas for improvement.
- Generated reports and tracked customer service metrics on daily basis.
- Collaborated closely with cross-functional departments to deliver high customer satisfaction.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapid change, cross trained in Logistics and Registries.
- Educated customers about billing, payment processing and support policies and procedures.
Children's Ministry Director
Image Church
05.2017 - 06.2019
- Recruited and trained volunteers and staff in care of children and facility procedures.
- Created and maintained safe and nurturing environment for children.
- Evaluated and introduced age-appropriate materials for children and contoured it to lesson plans.
- Worked with directors and board members to develop lesson plans and special events for children.
- Supervised children from ages 0 months to 12 years.
- Conducted safety and wellness inspections of facilities and sanitized toys and surfaces.
- Vetted volunteers and interested parties for criminal history or issues risking children.
- Monitored class of 10+ children for 1-3 hours daily.
- Delivered constructive feedback on children to parents and guardians and informed of any disciplinary issues.
- Offered individual attention for children dealing with learning, emotional or home problems.
- Prepared, coordinated and distributed information about yearly schedule of activities and classes.
- Trained and supervised religious education instructional staff.
Education
Associate of Arts - Education
Lone Star College
Houston, TX05-2026
Skills
- Multi-Line Telephone Operation
- Order Fulfillment
- Customer Relations
- Shipping and Receiving Understanding
- Calm and Professional Under Pressure
- Prioritization
- Computer Proficiency
- Conflict Mediation
- Account Management
- Active Listening
- Managing Multiple Tasks
- Administrative Support
Timeline
Early Childhood Special Education Aide
Klein ISD
02.2024 - 11.2025
Campus Secretary
Denton ISD
07.2023 - 10.2023
WA P-EBT Agent
Accenture
06.2021 - 08.2022
Virtual Customer Service Associate
Amazon
06.2020 - 01.2021
Telephone Interviewer
Ssrsurvey
03.2020 - 07.2021
Order Entry Agent
Intuitive Solutions
06.2019 - 05.2023
Children's Ministry Director
Image Church
05.2017 - 06.2019
Customer Service Representative
Matco-Norca
01.2010 - 06.2023
Associate of Arts - Education
Lone Star College