Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tanisha Ford

Owings Mills,MD

Summary

Dynamic retail professional with a proven track record at Ollie's Bargain Outlet, excelling in performance management and customer service. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.


Overview

11
11
years of professional experience

Work History

Assistant Manager

Ollies Bargain Outlet
08.2022 - 07.2025
  • Manage busy retail store by processing , ordering an operations.
  • Support the store manager in all aspects of managing.
  • Lead staff training and thoroughly educated staff on store products.
  • Enforced company operations policies.
  • Counting funds to determine store's gross income for the day.
  • Completing deposit slips and bags for making deposit. Perform opening and closing routines as well as completing paperwork pertaining to daily performance and monetary goals.
  • Modeled exceptional customer service skills.
  • Solving customer issues and making and resolving decisions with issues on returns and complaints. Giving world class service within the company.
  • Providing support when needed to cover management or assistance management when needed.

Team Trainer

Big Lots
09.2014 - 08.2022
  • Manage busy retail store by processing , ordering an operations.
  • Support the store manager in all aspects of managing.
  • Lead staff training and thoroughly educated staff on store products.
  • Enforced company operations policies.
  • Counting funds to determine store's gross income for the day.
  • Completing deposit slips and bags for making deposit. Perform opening and closing routines as well as completing paperwork pertaining to daily performance and monetary goals.
  • Modeled exceptional customer service skills.
  • Solving customer issues and making and resolving decisions with issues on returns and complaints. Giving world class service within the company.
  • Providing support when needed to cover management or assistance management when needed.

Deli Clerk

Mars Super Markets
09.2014 - 07.2016
  • Learned other teammates' work tasks to train as backup.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Monitored inventory levels to order new supplies and maintain consistent stock.
  • Operated cash register to manage cash and credit card transactions, providing receipts for proof of transaction.
  • Prepared salads, soups and sandwiches for customers.

Education

Northwestern High
Baltimore, MD

Skills

  • Analytical
  • Performance management
  • Personable
  • Quality assurance
  • MS Office
  • Risk Management
  • Driven
  • Proactive team player
  • Time management

Timeline

Assistant Manager

Ollies Bargain Outlet
08.2022 - 07.2025

Team Trainer

Big Lots
09.2014 - 08.2022

Deli Clerk

Mars Super Markets
09.2014 - 07.2016

Northwestern High

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