Tanisha Freeman
Kansas City,MO
Summary
Dynamic professional with a robust background in customer interactions and service solutions, dedicated to fostering exceptional customer satisfaction and loyalty. Expertise in conflict resolution, communication, and problem-solving drives effective outcomes while ensuring a positive client experience. A collaborative team player who adapts seamlessly to evolving needs, consistently focused on achieving results through efficient and empathetic service delivery. Recognized for reliability and a proactive approach in aligning customer and organizational objectives.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
KC Water Services
04.2025 - Current
- Managed over 50 customer calls per day.
- Managed high-volume calls, maintaining composure and professionalism in challenging situations.
- Implemented process improvements that streamlined response times and reduced escalations.
- Maintain accurate records of customer interactions and process relevant documentation.
Customer Advocate Representative
Bread Financial
07.2018 - 12.2024
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted in developing customer feedback mechanisms to enhance service quality.
- Collaborated with cross-functional teams to address client concerns efficiently.
- Trained new representatives on systems and protocols for optimal performance.
Cashier
The Home Depot
01.2018 - 05.2018
- Assisted customers in locating products and providing information on promotions.
- Maintained a clean and organized checkout area to enhance customer experience.
- Trained new cashiers on operational procedures and customer service best practices.
- Handled customer inquiries and resolved issues promptly to ensure satisfaction.
Call Center Representative
Weight Watchers International
11.2016 - 11.2017
- Resolved customer inquiries efficiently, ensuring high levels of satisfaction and retention.
- Collaborated with cross-functional teams to resolve complex customer issues promptly and effectively.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
Healthcare Customer Service Representative
Hooper Holmes
05.2013 - 10.2015
- Educated patients on appointment scheduling procedures and available healthcare services.
- Streamlined communication between departments to enhance patient experience and service delivery.
- Managed complex customer issues, ensuring timely resolutions and satisfaction.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
Customer Service Representative
FedEx Office
01.2007 - 05.2013
- Managed customer inquiries and resolved issues efficiently through effective communication and problem-solving techniques.
- Provided exceptional service by accurately processing orders and managing transactions using point-of-sale systems.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Paseo Academy of Performing Arts
Kansas City, MO01.2004
Skills
- Customer service
- Data entry
- Call center experience
- Computer proficiency
- Conflict resolution
- Relationship building
- Microsoft Works
- Call center operations
Timeline
Customer Service Representative
KC Water Services
04.2025 - Current
Customer Advocate Representative
Bread Financial
07.2018 - 12.2024
Cashier
The Home Depot
01.2018 - 05.2018
Call Center Representative
Weight Watchers International
11.2016 - 11.2017
Healthcare Customer Service Representative
Hooper Holmes
05.2013 - 10.2015
Customer Service Representative
FedEx Office
01.2007 - 05.2013
High School Diploma -
Paseo Academy of Performing Arts