Tanisha Gammage
Houston,TX
Summary
Dedicated professional with experience leading dispatching, customer service activities using team management and complex problem-solving skills. Resourceful at juggling multiple tasks when scheduling deliveries, optimizing routes and prioritizing jobs. Practiced in opening, delegating and closing tickets with speed and accuracy. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
21
21
years of professional experience
Work History
Status Board Operator
Vdara Las Vegas Hotel at CityCenter
Las Vegas, NV
04.2022 - 09.2024
- Conducted regular maintenance of the status board equipment.
- Troubleshot any errors with the status board software or hardware.
- Responded quickly and efficiently to customer inquiries concerning operations of system.
- Created reports for management based on information from the status board.
- Performed quality assurance checks on all incoming data before entering it into system.
- Reported any discrepancies found during quality assurance process to appropriate personnel.
- Analyzed data from the various reports created by the status board operator role.
- Operated status board to display current production and inventory levels.
- Tracked performance metrics associated with usage of system, providing feedback when necessary.
- Participated in meetings with other departments to discuss possible improvements to existing processes related to the operation of the status board.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Communicated guest service scores to drive improvement and higher guest satisfaction.
Guestroom Attendant
MGM Grand Casino
Las Vegas, NV
07.2021 - 04.2022
- Disinfected surfaces regularly using appropriate cleaning materials.
- Verified that all appliances were functioning properly before completing assignments.
- Performed deep cleaning tasks such as shampooing carpets and polishing furniture.
- Replenished bathroom supplies such as towels, soaps, shampoos and conditioners.
- Cleaned bathrooms including sinks, showers and tubs, toilets and floors.
- Vacuumed carpets and dusted furniture in each guest room prior to checkout.
- Ensured guest rooms were clean and comfortable, changed linen and restocked amenities.
Sales Associate
Torrid
Las Vegas, NV
10.2016 - 04.2018
- Assess customer's needs and provide assistance and information about the product
- Comply with inventory control procedures
- Ensure high levels of customer satisfaction by delivering excellent sales and service
- Welcome customers to the store and answer their questions.
Dishwasher
Vic's New American Cuisine
Henderson, NV
07.2013 - 02.2014
- Cleaned and organized tableware
- Cleaned food preparation areas including equipment
- Swept and mopped dining areas, food preparation areas, halls and restrooms.
Support Counselor
Aacres Allvest Nevada LLC
Las Vegas, NV
04.2008 - 03.2011
- Assisted clients in understanding their available options and helped them select the right service plans for their needs
- Collaborated with House manger to plan, develop and implement the needs of the individual in need
- Effectively communicated with other employees and upper management to ensure complete care of customers.
Support Counselor In the work place
Pinnacle Community Services
North Las Vegas, NV
12.2007 - 04.2008
- Assisted clients in understanding their available options and helped them select the right service plans for their needs
- Collaborated with team members to plan, develop and implement a goal for the individual
- Developed and implemented tailored service plans to the needs of particular client in the work place.
House Manger
Educare Nevada
Las Vegas, NV
03.2007 - 12.2007
- Assisted clients in understanding their available options and helped them select the right service plans for their needs
- Acknowledged staff issues and resolved their problems quickly and efficiently
- Developed and implemented tailored service plans to the needs of particular clients
- Effectively communicated with other employees and upper management to ensure complete care of customers
- Fulfilled administrative duties, including: completing and filing paperwork, directing a multi-line phone and setting appointments.
Guestroom Attendant
Planet Hollywood Resort & Casino
Las Vegas, NV
10.2005 - 12.2006
- Acknowledged customer issues and resolved their problems quickly and efficiently
- Deep cleaned private residences and office buildings
- Cleaned, waxed, and shined floors using machine
- Ensured that hotel rooms were clean and physically attractive for guests
- Folded and sorted linens and other laundry materials
- Maintained cleanliness of treatment rooms to ensure compliance with state and local health ordinances
- Organized objects in order to present a neat appearance.
Guestroom Attendant
The LINQ Hotel + Experience
Las Vegas, NV
05.2005 - 07.2005
- Cleaned, waxed, and shined floors
- Folded and sorted linens and other laundry materials
- Ensured that hotel rooms were clean and physically attractive for guests
- Emptied trash and recycled paper, plastic, and glass refuse
- Organized objects in order to present a neat appearance.
Guestroom Attendant
Binion's Hotel Casino
Las Vegas, NV
01.2005 - 04.2005
- Cleaned, waxed, and shined floors
- Emptied trash and recycled paper, plastic, and glass refuse
- Ensured that hotel rooms were clean and physically attractive for guests
- Folded and sorted linens and other laundry materials
- Maintained cleanliness of treatment rooms to ensure compliance with state and local health ordinances
- Organized objects in order to present a neat appearance.
Cashier
McDonald's
Las Vegas, NV
10.2004 - 02.2005
- Accepted customer payments, and made change when necessary
- Answered customers' questions on purchases, store policies, and store returns
- Counted the cash in the register at the start and end of each shift
- Interacted in a pleasant and friendly way with store guests
- Kept lines moving smoothly so that no more than 3-4 people were in line
- Packed purchases into paper and plastic bags neatly to maximize space.
Ride Attendant
Circus Circus Hotel & Casino
Las Vegas, NV
05.2004 - 08.2004
- Managed safety of customers team during their visit to the Amusement park
- Performed regular equipment inspections for safety
- Trained new team members on equipment operation
- Greeted customers
Cashier/ Snack bar attendant/ busser
California Hotel & Casino
Las Vegas, NV
09.2003 - 11.2003
- Accepted customer payments, and made change when necessary
- Counted the cash in the register at the start and end of each shift
- Interacted in a pleasant and friendly way with store guests
- Packed purchases into paper and plastic bags neatly to maximize space
- Performed duties such as mopping, organizing shelves, and marking prices.
Education
High School Diploma -
Palo Verde High School
Las Vegas, NV06.2004
Skills
- Hard working
- Hospitality skills
- Providing clean and fresh relaxing area for guest
- Joining an innovative, goal-oriented team
- Door and window cleaning
- Carpets and hardwoods cleaning
- Furniture polishing
- Super customer service skills
- Problem-solving capabilities
- Knowledge of sanitation procedures
- Proper disposing of trash
- Information Processing
- Report Generation
- Staff Scheduling
- Department coordination
- Customer Relationship Management
- Invoice Processing
- Workload prioritization
- Data Archiving
- Health and safety compliance
- Quality Assurance
Timeline
Status Board Operator
Vdara Las Vegas Hotel at CityCenter
04.2022 - 09.2024
Guestroom Attendant
MGM Grand Casino
07.2021 - 04.2022
Sales Associate
Torrid
10.2016 - 04.2018
Dishwasher
Vic's New American Cuisine
07.2013 - 02.2014
Support Counselor
Aacres Allvest Nevada LLC
04.2008 - 03.2011
Support Counselor In the work place
Pinnacle Community Services
12.2007 - 04.2008
House Manger
Educare Nevada
03.2007 - 12.2007
Guestroom Attendant
Planet Hollywood Resort & Casino
10.2005 - 12.2006
Guestroom Attendant
The LINQ Hotel + Experience
05.2005 - 07.2005
Guestroom Attendant
Binion's Hotel Casino
01.2005 - 04.2005
Cashier
McDonald's
10.2004 - 02.2005
Ride Attendant
Circus Circus Hotel & Casino
05.2004 - 08.2004
Cashier/ Snack bar attendant/ busser
California Hotel & Casino
09.2003 - 11.2003
High School Diploma -
Palo Verde High School
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