Tanisha Green

Manages a high volume of inbound calls, answer patient inquires and determine the appropriate resolution and follow-up. Understands the business process and procedures for both the Physician billing and Hospital billing accounts and can provide the appropriate resolution. Reads, interprets, and understand various insurance correspondence which includes explanation and coordination of benefits. Demonstrates basic understanding of healthcare standards in coding methodologies which entails the CPT, HCPCS and ICD-10. Resolved issues requiring following up with different divisions and insurance companies. Maintains updated information for the patient insurance coverage, demographic information, and contact information in the patient billing system (EPIC). Notify patients of outstanding balances and methods to resolve the accounts.

Responsible for gathering and updating patients’ demographic information, Utilize EPIC and One Source systems to verify insurance eligibility. Preceptor trained to train new hire employees in the department as delegated by my superior. Identify and rectify inconsistencies and discrepancies in medical documents. Collect co-pays and deductibles. Prepare patient charts and consent forms for emergency room staff. Maintain strict confidentiality of all patients. Treat all patients, families, visitors, peers, staff, and providers in a pleasant and courteous. Assists in meeting departmental goals, point-of-service collections, and registration accuracy.

Teach students with a variety of disabilities (ID, LD, SED, OHI, AU), create Individualized Education Plans (IEPs) for each student based on their individual needs, teach in an inclusion/co-teaching setting, plan creative, engaging lessons, differentiate lessons based on student’s needs, use progress monitoring to assess student achievement, collaborate with teachers, parents, and other school staff, maintain a positive classroom environment.

Follow regular teachers lesson plans in a way that ensures consistency and optimal learning, and that encourages students to participate. Assign classwork and homework as necessary, according to lesson plans. Modify teaching styles to fit the learning styles of various students. Maintain a well-managed classroom and positive learning environment. Supervise students out of class such as in the hallways and in the cafeteria.

Responsible for answering and screening all Public Housing resident calls, addressing residents’ complaints and problem-solving various issues related to the County public housing assets. Managing all transfer requests – emergencies, occupancy standards, and Reasonable Accommodation Requests (RAR). Assist the RAR committee to ensure ADA compliance regulations are being met. Responsible for the Voluntary Compliance Agreement (VCA) report that is due to the Housing & Urban Development (HUD) on a quarterly basis. Responsible for data entry of Debt’s Owed into HUD’s Enterprise Income Verification (EIV) systems. Responsible for reviewing resident information and reporting such to the Division Director; work order, income, and household information. Independently managed Division Director’s calendar and emails. Periodically acted as an Employee on Loan to the Mayor’s Office, providing secretarially assistance to the Deputy Mayor and/or his Designee.