Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tanisha Hamilton

Woodbridge,VA

Summary

Dynamic individual with a positive and inspiring attitude, seeking employment with an established, driven organization with vision to succeed and the staying power to thrive in a challenging economy.

With over a decade of experience in healthcare, including eight years of dedicated service in the U.S. Army. Resourceful Operations Supervisor known for high productivity and efficient task completion. Skilled in strategic planning, team leadership, and process improvement, ensuring operational excellence. Excel in communication, problem-solving, and adaptability, leveraging these soft skills to navigate complex challenges and drive continuous improvement.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Operations Supervisor

QTC Leidos Health
10.2022 - Current
  • Manages operational team progress, schedules, and report preparation.
  • Collaborates on projects guided by Operations and Project Managers.
  • Led initiatives to ensure timely deliverables while maintaining quality standards and enhancing customer support.
  • Coordinated subordinate employee onboarding and training.
  • Streamlined workflows to meet contractual client requirements efficiently.
  • Handled daily operational workflows, ensuring effective communication with external and internal customers.
  • Implemented best practice workflows to streamline operational processes.
  • Coordinated rapid skill enhancement for staff in adapting to process and contractual changes.
  • Collaborated in meetings about optimizing case processes.
  • Conducted monthly and quarterly analyses of operational statistics.

Clinic Manager

QTCM Medical Group
Alexandria, VA
12.2013 - 10.2022
  • Supervise operational aspects of two clinics in Alexandria and Stafford, Virginia.
  • Aligns initiatives with overarching goals and objectives.
  • Oversee daily operational workflow of clinic.
  • Oversaw the end-to-end process of talent management.
  • Led provider tours maintaining best practice workflows.
  • Guided staff to quickly adjust to new workflows and agreements.
  • Controlled costs and enhanced resource allocation in clinic.
  • Assist development, review, and enforce policies and procedures for the clinic workflow
  • Analyze and report on a weekly, monthly, and quarterly basis of operational statistics in order to guide
  • Evaluated analytics to gauge provider and employee utilization within the clinic.
  • Cultivated strong alliances with Business Partners.
  • Facilitated organizational culture development along with training.
  • Maintained strict confidentiality of all patient records in accordance with HIPAA regulations.

Academic Program Director of Medical Assisting

Everest College/CCi
Arlington, VA
01.2011 - 01.2012
  • General oversight of operational aspects of the medical assistant academic program of the Arlington campus
  • Under the supervision of the academic, Dean advised of acceptable rate of student retention in accordance with Institution, Corporate and accreditation guidelines
  • Conduct departmental operations according to school and Company policy and procedures and meet accreditation requirements
  • Prepare students for the field of medicine by providing training in electrocardiography, venipuncture, capillary puncture, vital signs, urinalysis, CPR Certification, HIPAA, OSHA regulations, room preparation and pulmonary function tests
  • Actively conduct departmental curricula review, plan program development and incorporate changes as well as new requirements and textbook review in accordance with accreditation and company guidelines
  • Evaluate faculty performance; create professional development plans with the guidance of the Academic Dean
  • Assist in interviewing and orienting new departmental faculty to become acquainted with policy and procedures of the Institution, and serve as mentor in the implementation of evaluating, understanding, and arriving at workable solutions involved in effective teaching skills
  • Responsible for implementation of Retention Plan and oversaw retention of students within program, meeting retention rate in accordance with accreditation, and company standards while ensure overall student satisfaction levels are at 85% or greater

Assistant Department Chair/Instructor

Everest College/CCi
Arlington, VA
01.2006 - 01.2012
  • Instruct classrooms up to 30 students and provide students with the skills and knowledge that will enable them to qualify for entry-level position as a medical assistant both administrative and clinical
  • Devise and implement activities to detect students at risk for drop location of students who violate attendance
  • Advise students on returning to obtain the GED Ability To Benefit advising for students who don't enter program with a GED; advise students on academic progress ensuring they don't fall below the 20% threshold
  • Served as a director and coordinator for students and faculty by providing a positive learning environment through activities such as Career advising, retention, but not limited to conducting externship site visits for the medical program

Coordinator/Mentor (Part-time)

Northern Virginia Urban League
Alexandria, VA
01.2004 - 01.2010
  • Provide support and guidance while offering initial screening and evaluation of at-risk females and youths in the community.
  • Meet with at-risk youth once a week to include fostering a mentoring environment with the primary focus on decreasing and/or eliminating risky behavior amongst at-risk females
  • Conduct individualized one-on-one case management and resource allocation specific to clients' needs.
  • Conduct group workshops, volunteer experiences, and develop partnerships within the community.
  • Employ persuasive techniques with a concentration on character development, building self-esteem, setting educational and future employment goals, and owning personal responsibility.

OSHA Safety Officer/Medical Assistant

Black & Kletz Allergy & Asthma
01.2006 - 01.2008
  • Provided team instruction, disseminated guidelines, and supervised clinic staff adherence to OSHA ADA regulations.
  • Supported clinical procedures by assisting in administering allergy diagnostics.
  • Coordinated and maintained accurate records for procurement and distribution of medical inventory.
  • Maintained current knowledge of emerging tools and technological procedures.
  • Monitored and enforced adherence to Virginia workplace safety regulations.
  • Ensured adherence to safety regulations while promoting continuous improvements in workplace protocols.

Medical Assistant

Godwin Corporation
01.1999 - 01.2007
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Prepared laboratory specimens for analysis and organized lab results for review by the physician.
  • Provided assistance to medical staff in performing minor surgical procedures.
  • Assisted with invasive bedside procedures, ensuring accuracy and patient safety.
  • Executed emergency treatment protocols tailored to meet the needs of service members, retired individuals, and their family units.
  • Oversaw team of technicians, ensuring task completion with efficiency and procedural adherence.

Psychiatric Technician

Northern Virginia Mental Health Institute
01.2003 - 01.2004
  • Monitored patients with homicidal and suicidal tendencies, clients who exhibited out of control behaviors, patent escort duties, off grounds activities leader and medical documentation
  • Assisted patients and provided instruction of basic activities of daily living and life skills
  • Duties also include the implementation of treatment programs that emphasize personal care, behavior, physical, and psychological development, to promote self-reliance
  • Provide testing and Psycho diagnostic evaluation for adolescents and adults with a variety of behavioral and psychological problems that can affect their ability to function within society
  • Evaluation included providing factual data to clients concerning their aptitudes, interests, abilities', and achievement levels as revealed by objective testing
  • Conducted interpretation of data and developed recommended courses of action to be taken while consulting with parents, family members, as well as, other professionals
  • Lead group sessions dealing with life and leisure levels

EMERGENCY CARE SGT

US Army
01.1996 - 01.2003
  • Company Overview: Military experience (Honorable Discharged 2003)
  • Provides emergency medical treatment, limited primary care, force health protection, and evacuation in a variety of operational and clinical settings from point of injury or illness through the continuum of military health care
  • Assists with outpatient care and treatment and supervises field operational safety
  • Ensures adherence to safety procedures during medical training
  • Responsible for the training, safety, welfare, professional development, and combat readiness of four Soldiers
  • Ensures the operational readiness, accountability and maintenance of two medical forward litter ambulance vehicles and medical supplies valued in over $100,000
  • Military experience (Honorable Discharged 2003)

Education

First Aid & CPR -

02.2025

Master of Health Care Administration -

University Of Arizona Global Campus
08.2022

Registered Medical Assistant -

01.2009

Basic Noncommissioned Officer course -

07.2001

Combat Lifesaver course -

10.1999

Primary Leadership Development Course -

11.1998

EMT-Basic -

09.1998

Basic Combat Training -

12.1996

Health care specialist course -

10.1996

Bachelors of Arts - Psychology/Human Services

Marymount University
Arlington, VA

Skills

  • MS Word
  • Excel
  • MS Outlook
  • Slide Deck Development
  • Experience with Clinical Software Solutions
  • Compliance management
  • Management
  • Logistics management
  • Change management
  • Data analysis
  • Employee development
  • Task delegation
  • Workflow optimization
  • Team Training
  • Delegation

Certification

  • Registered Medical Assistant (RMA), 01/01/99 - 12/31/09
  • Certified in First Aid & CPR, 01/01/99 - Present
  • US Army basic training, 09/01/96
  • Health care specialist course, 10/01/96
  • Basic Combat Training, 12/01/97
  • EMT-Basic, 09/01/98
  • Primary Leadership Development Course, 11/01/98
  • Combat Lifesaver course, 10/01/99
  • Basic Noncommissioned Officer course BNOC, 07/01/01

Timeline

Operations Supervisor

QTC Leidos Health
10.2022 - Current

Clinic Manager

QTCM Medical Group
12.2013 - 10.2022

Academic Program Director of Medical Assisting

Everest College/CCi
01.2011 - 01.2012

Assistant Department Chair/Instructor

Everest College/CCi
01.2006 - 01.2012

OSHA Safety Officer/Medical Assistant

Black & Kletz Allergy & Asthma
01.2006 - 01.2008

Coordinator/Mentor (Part-time)

Northern Virginia Urban League
01.2004 - 01.2010

Psychiatric Technician

Northern Virginia Mental Health Institute
01.2003 - 01.2004

Medical Assistant

Godwin Corporation
01.1999 - 01.2007

EMERGENCY CARE SGT

US Army
01.1996 - 01.2003

First Aid & CPR -

Master of Health Care Administration -

University Of Arizona Global Campus

Registered Medical Assistant -

Basic Noncommissioned Officer course -

Combat Lifesaver course -

Primary Leadership Development Course -

EMT-Basic -

Basic Combat Training -

Health care specialist course -

Bachelors of Arts - Psychology/Human Services

Marymount University

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Tanisha Hamilton