Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tanisha Harris

Titusville

Summary

Mental health professional with solid track record in patient care and therapeutic support. Skilled in crisis intervention, patient assessment, and developing personalized care plans. Strong focus on team collaboration and adaptable to changing needs. Dependable with deep understanding of mental health conditions and effective communication techniques.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Mental Health Technician

Palm Point Behavior Hospital
04.2025 - 08.2025
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
  • Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.
  • Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
  • Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
  • Assisted in the development of individualized treatment plans to address specific patient needs and promote recovery.
  • Promoted a safe, therapeutic environment by enforcing facility policies and maintaining patient confidentiality at all times.
  • Supported families in understanding their loved one''s mental health condition and provided resources for ongoing support.
  • Implemented group therapy sessions, facilitating open communication and fostering a supportive community among patients.
  • Empowered patients by setting realistic goals, encouraging personal growth, and celebrating achievements throughout the recovery process.

Customer Service Representative/Crisis Intervention Specialist

211 Call Crisis
03.2023 - 08.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Member of on-call emergency response team for crisis intervention within facility.
  • Prevented potential crises by proactively identifying triggers and risk factors in clients'' lives.
  • Served as a liaison between clients and other service providers, coordinating care plans efficiently.
  • Evaluated intervention effectiveness by tracking outcomes and adjusting strategies as needed, leading to more successful resolutions over time.
  • Used skills such as active listening and collaborative problem-solving daily to connect with patients and address concerns.
  • Documented risk to each client and context of concerns.
  • Evaluated risk to client or others by gathering information and conducting assessments.
  • Provided emergency response in crisis situations to diffuse tensions and prevent violence.
  • Conversed with individuals in crisis which called or texted hotline for assistance.
  • Offered supportive counseling and crisis intervention to individuals in crisis.
  • Delivered individualized counseling services to clients working through issues such as mental illness and substance abuse.
  • Assisted in development and implementation of relapse prevention strategies.
  • Interviewed clients, reviewed records and conducted assessments to evaluate mental or physical condition of clients or patients.

Receptionist

Medifast Urgent and Primary Care
03.2022 - 07.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.

Assessor

Juvenile Detention Center (JAC)
03.2021 - 06.2021
  • Documented condition and special features to provide accurate estimations.
  • Contributed to the establishment of fair market values by analyzing a variety of factors including location, age, size, condition, zoning restrictions, and comparable sales data.
  • Conducted field inspections to verify property characteristics, noting discrepancies between actual conditions and reported information for accurate assessments.
  • Managed workload effectively by prioritizing tasks according to deadlines while maintaining attention to detail in all aspects of the assessment process.
  • Assisted clients in crisis situations by providing immediate support and coordinating necessary services.
  • Implemented evidence-based practices to improve overall effectiveness of mental health services provided to clients.
  • Increased client satisfaction with timely interventions and effective case management strategies.
  • Addressed clients'' psychosocial needs by referring them to appropriate resources and services.
  • Coordinated care transitions between different levels of care, ensuring seamless continuity of services for clients during critical periods in their recovery journey.
  • Managed caseloads effectively, prioritizing urgent cases and ensuring timely followups.
  • Developed strong rapport with clients, building trust and enabling more effective case management interventions.
  • Monitored client progress through regular evaluations, adjusting treatment plans as needed for optimal results.
  • Improved client outcomes by conducting comprehensive assessments and developing tailored treatment plans.
  • Educated families about mental health conditions, helping them understand their loved one''s needs and supporting them throughout the treatment process.

Education

Master of Science - Social Work

Walden University
Minneapolis, MN
08-2027

Bachelor of Science - Criminal Justice

Florida Technical College
Orlando, FL
07-2019

Skills

  • De-escalation techniques
  • Behavior observation
  • Stress reduction techniques
  • Suicide prevention
  • Patient safety management
  • Crisis intervention
  • Behavioral management
  • Progress monitoring
  • Empathy development
  • Multicultural competence
  • Family engagement
  • Anger management
  • Self-care promotion

Certification

BLS



Timeline

Mental Health Technician

Palm Point Behavior Hospital
04.2025 - 08.2025

Customer Service Representative/Crisis Intervention Specialist

211 Call Crisis
03.2023 - 08.2023

Receptionist

Medifast Urgent and Primary Care
03.2022 - 07.2022

Assessor

Juvenile Detention Center (JAC)
03.2021 - 06.2021

Master of Science - Social Work

Walden University

Bachelor of Science - Criminal Justice

Florida Technical College

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