Tanisha Herrera
Port Richey,FL
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Medical Assistant
Moffitt Cancer Center
11.2022 - 04.2024
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Completed EKGs and other tests based on patient presentation in office.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Medical Assistant
Advent Health Tampa
01.2020 - 12.2022
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
Customer Service Representative
Ideal Automotive Truck And Accessories
03.2015 - 01.2022
- Answering phones
- Making appointments
- Customer service
- Importing invoices
- Deposit
- Money handling
- Handled day-to-day accounting processes to drive financial accuracy.
- Responded to customer requests for products, services, and company information.
Customer Service
One Touch Direct
01.2013 - 12.2018
- Oversaw customer service team training and development.
- Provided customer service on accounts and resolved problems.
- Met sales goals by offering excellent customer service.
- Answered inquiries and provided superior customer service to clients.
- incoming calls
- setting up cell phone service
- selling cell phones
Dispatcher
Professional Towing
07.2016 - 03.2018
- Dispatching tow truck drivers for repossession, accidents, per clients request
- Assist to release impounded vehicles
- Maintained updated and detailed records of calls in physical and electronic database.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
Education
Diploma - Medical Assistant
Southern Tech College
Tampa, FL12-2020
High School Diploma -
Skyland Community High
Denver, CO05-2009
Skills
- Medical office administration
- Phlebotomy
- Check-in coordination
- Complaint resolution
- Scheduling
- Account updating
- Order processing
- Call center operations
- Customer service
Certification
- CNA
- BLS Certification
Timeline
Medical Assistant
Moffitt Cancer Center
11.2022 - 04.2024
Medical Assistant
Advent Health Tampa
01.2020 - 12.2022
Dispatcher
Professional Towing
07.2016 - 03.2018
Customer Service Representative
Ideal Automotive Truck And Accessories
03.2015 - 01.2022
Customer Service
One Touch Direct
01.2013 - 12.2018
- CNA
- BLS Certification
Diploma - Medical Assistant
Southern Tech College
High School Diploma -
Skyland Community High
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