Tanisha Holmes

As a front office specialist, I serve as the first point of contact for patients, providing a welcoming and efficient experience from check in to check out. I handle scheduling, insurance verification, and confidentiality in medical. records. my role also includes answering phone calls, managing referrals, coordinating with clinical staff , and assisting with billing or prior authorizations as needed. I focus on clear communication , professionalism , and empathy to help patients feel comfortable and supported throughout their visit.

• Demonstrated strong customer service skills by responding professionally and efficiently to patient concerns and inquiries. Verified demographics and essential information to accurately register patients in the computer system, ensuring all necessary privacy and consent forms are completed. Consistently applied HIPAA privacy and security regulations when handling sensitive patient information.

• My team and I managed a selection of checkout and carefully packed purchased items for individual owners of any cloud 9 location, ensuring accurate and timely shipments. My role was highly hands-on, involving daily / heavy lifting of materials, often exceeding 70-80 pounds, to meet shipping and handling demands effectively.

• As a valet parking supervisor, I prioritized the safety and security of guests’ vehicles, ensuring they were securely locked and well cared for. I built positive connections with guests upon arrival, clearly explaining the valet process and any payment procedures associated with their stay. I also managed the organization of the guests’ keys, maintaining a systematic approach to ensure quick, accurate retrieval when needed.

• As a guest service specialist at mister carwash, I was responsible for engaging with retail customers to promote and sell membership packages. I focused on delivering exceptional service and creating positive, lasting relationships to enhance customer loyalty and satisfaction.

• I have experience working in both the shipping department and production, where I handled materials efficiently. Additionally, I have skills in conducting product demonstrations, ensuring a clear and engaging presentation of product features and benefits.

• I assist in the canteen area following blood donations, where I provide refreshments like juice and cookies to donors. I also monitor them for any adverse reactions, such as dizziness or fainting, to ensure their well-being is excellent before they leave ensuring they had a safe and positive donor experience.