Summary
Overview
Work History
Education
Skills
Timeline
Education and Training
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Tanisha Hunter

Tanisha Hunter

Milwaukee,WI

Summary

Office professional prepared for this role with comprehensive experience in administrative functions, scheduling, and office management. Known for driving efficiency and streamlining processes to support organizational goals. Excels in team collaboration and adapts readily to changing needs, ensuring reliable and consistent performance. Proficient in communication and organizational skills, traits highly valued by employers.

Overview

15
15
years of professional experience

Work History

Office Administrator

National Heritage Academies
06.2023 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
  • Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.
  • Completed bi-weekly payroll for 70 employees.

Billing Representative

Ascension Health Care
10.2022 - 02.2023
  • Maintained detailed records of billing information in the company's database.
  • Researched discrepancies between customer invoices and payments received.
  • Prepared monthly financial reports for management review.
  • Analyzed account history to identify trends or irregularities in billing processes.
  • Ensured accuracy of all financial transactions by verifying information against source documents.
  • Provided technical assistance to clients regarding billing procedures and policies.
  • Served as primary contact for internal departments concerning billing matters.
  • Adhered to all applicable laws, regulations, and standards pertaining to billing practices.
  • Assisted with training new staff members on proper billing procedures and protocols.
  • Responded promptly to customer requests or inquiries about their bills or payment statuses.
  • Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
  • Submitted claims to insurance companies and researched and resolved denials and explanations of benefit rejections.
  • Verified patient insurance coverage, created financial plan according to treatment schedules for collections and communicated between patient and billing company regarding health insurance.
  • Managed numerous client accounts to track and collect money owed.
  • Contacted insurance providers to verify insurance information and obtain billing authorization.
  • Recorded amounts due for items purchased or services rendered by preparing statements, bills or invoices.
  • Answered customer questions to maintain high satisfaction levels.
  • Submitted claims to insurance companies.
  • Performed insurance verification, pre-certification and pre-authorization.
  • Checked claims coding for accuracy with ICD-10 standards.
  • Accurately input procedure codes, diagnosis codes and patient information into billing software to generate up-to-date invoices.

Member Solutions Specialist

UW Credit Union
06.2021 - 10.2022
  • Provided customer service support to members regarding their accounts and queries.
  • Assisted members with account setup, card activation, and payment processing issues.
  • Resolved member complaints in a timely manner and provided follow-up communication when necessary.
  • Monitored incoming calls and emails from members for quick response time.
  • Identified process improvement opportunities to enhance the overall customer experience.
  • Developed comprehensive knowledge of products and services offered by the organization.
  • Processed payments accurately while maintaining data security protocols.
  • Troubleshot technical problems related to online banking systems and other software applications used by members.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Collected deposits or payments and arranged for billing.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.

Patient Access Representative

Froedtert Town Hall Health Center
04.2020 - 02.2021
  • Greeted patients and visitors in a courteous and professional manner.
  • Verified insurance coverage for services provided by the facility.
  • Collected co-pays and other payments from patients at time of service.
  • Assisted with scheduling outpatient appointments.
  • Scanned documents into electronic medical records system.
  • Ensured accuracy of all data entered into computer system.
  • Created new patient accounts in EMR system as needed.
  • Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
  • Assisted with preparing daily cash reports for accounting department.
  • Maintained confidentiality of all patient information in accordance with HIPAA regulations.
  • Answered phones promptly in a professional manner.
  • Facilitated communication between patients, staff members, and third party payers.
  • Managed incoming faxes related to patient registration processes.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Verified demographics and insurance information to register patients in computer system.
  • Obtained necessary signatures for privacy laws and consent for treatment.

Lead Teller

Wells Fargo
04.2018 - 04.2020
  • Managed a team of tellers and ensured proper training on all banking policies and procedures.
  • Monitored daily cash levels in the vault and reconciled discrepancies.
  • Provided ongoing coaching and feedback to tellers on their job performance.
  • Maintained up-to-date knowledge of current bank products and services for customers' convenience.
  • Resolved customer complaints in a timely manner while ensuring compliance with banking regulations.
  • Processed customer transactions including deposits, withdrawals, transfers, loan payments.
  • Performed daily balancing of the cash drawer as well as other assigned duties such as ATM monitoring or check cashing.
  • Ensured adherence to all applicable laws and regulations related to banking operations.
  • Identified potential fraud risks or suspicious activities within the branch's financial accounts.
  • Audited teller transactions for accuracy prior to submission for processing.
  • Balanced bank's vault of daily cash for withdrawals and deposits.
  • Completed monthly audits and managed overdraft reports.

Registration

Froedtert Hospital
08.2016 - 04.2018
  • Collecting patients demographic information, Collecting insurance information from patients

Environmental Services/Pharmacy Clerk

Aurora St. Luke’s Medical Center
09.2014 - 02.2016
  • Answered phones, filed and assisted with customer questions, Cleaned within the hospital, Organized medicine and paperwork, Took inventory

Dining Service Attendant

Luther Manor Nursing Home
05.2010 - 08.2013
  • Acted as a hostess, cashier, waitress and line server, Cleaned designated work areas, Completed meal counts

Education

Bachelor of Health Science - Healthcare Administration

Milwaukee Area Technical College
Milwaukee, WI

High School Diploma -

FOSTER AND WILLIAMS OF VISUAL COMMUNICATION HIGH SCHOOL
Milwaukee, WI
06.2008

Skills

  • Collections understanding
  • Account Monitoring
  • Medical Records Management
  • Data entry experience
  • Payment Collection
  • Microsoft Office
  • Collections background
  • Customer relations skills
  • Insurance Claims
  • Data entry expertise
  • Payment Processing
  • Scheduling
  • Office management
  • Call center customer service

Timeline

Office Administrator

National Heritage Academies
06.2023 - Current

Billing Representative

Ascension Health Care
10.2022 - 02.2023

Member Solutions Specialist

UW Credit Union
06.2021 - 10.2022

Patient Access Representative

Froedtert Town Hall Health Center
04.2020 - 02.2021

Lead Teller

Wells Fargo
04.2018 - 04.2020

Registration

Froedtert Hospital
08.2016 - 04.2018

Environmental Services/Pharmacy Clerk

Aurora St. Luke’s Medical Center
09.2014 - 02.2016

Dining Service Attendant

Luther Manor Nursing Home
05.2010 - 08.2013

Bachelor of Health Science - Healthcare Administration

Milwaukee Area Technical College

High School Diploma -

FOSTER AND WILLIAMS OF VISUAL COMMUNICATION HIGH SCHOOL

Education and Training

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