Tanisha Hutchinson
New York City,US
Summary
Customer Service professional with 8+ years of experience in enhancing customer satisfaction through effective problem-solving and organizational skills. Demonstrates flexibility and accountability in managing high call volumes and resolving issues swiftly, leading to improved service outcomes. Committed to fostering teamwork and delivering exceptional support, with aspirations to leverage skills in a challenging full-time role.
Overview
8
8
years of professional experience
Work History
Paraprofessional
RCM Technologies (USA), Inc.
New York, US
11.2019 - 05.2022
- Implemented innovative strategies to enhance student learning outcomes, resulting in measurable improvements in academic performance and classroom engagement
- Fostered a supportive learning environment by collaborating with teachers and parents, ensuring individualized attention and progress for each student
- Meticulously documented student progress, adapting teaching methods to address diverse learning needs and optimize educational experiences
Customer Service Representative
Independent Contractor Services
New York, US
07.2018 - 08.2021
- Managed high-volume customer inquiries, resolving complex issues and maintaining exceptional satisfaction rates
- Implemented process improvements, reducing response times
- Meticulously documented customer interactions, ensuring accurate information for future reference
- Maintained comprehensive knowledge of products and services
- Provided empathetic support to customers, effectively de-escalating tense situations
- Mentored new team members, sharing best practices for customer engagement
Child Care Assistant
Independent Contractor Services
Brooklyn, US
08.2014 - 08.2021
- Provided attentive care to children, ensuring their safety and well-being
- Developed engaging activities to promote learning and social skills
- Maintained meticulous records of daily activities and milestones
- Adhered to strict safety protocols, creating a secure environment for children
- Introduced interactive learning methods, enhancing children's engagement
- Adapted care strategies to meet diverse needs of each child
Retail Sales Associate
Payless ShoeSource
New York, US
01.2018 - 06.2018
- Assisted customers with purchases, improving satisfaction and loyalty through rewards programs
- Maintained merchandise displays, enhancing store aesthetics and customer engagement
- Processed transactions efficiently using POS systems, including sales, returns, and gift cards
- Verified pricing and applied discounts, ensuring accurate and swift customer checkouts
Instore Shopper
Instacart
New York City, US
03.2017 - 06.2017
- Efficiently fulfilled customer orders as Instore Shopper, ensuring accuracy and timely delivery
- Developed strong product knowledge, enhancing customer satisfaction
- Meticulously selected and packed grocery items, maintaining quality standards
- Optimized shopping routes to improve efficiency and meet tight deadlines
- Worked seamlessly with store staff and delivery partners, fostering a positive team environment
- Resolved customer inquiries promptly, enhancing overall service quality
Education
GED -
Brooklyn Adult Learning Center
12.2016
Skills
- Special Needs
- Customer Service
- Problem Solving
- Teamwork
- Responsibility
- Flexibility
- Organization
- Accountability
Timeline
Paraprofessional
RCM Technologies (USA), Inc.
11.2019 - 05.2022
Customer Service Representative
Independent Contractor Services
07.2018 - 08.2021
Retail Sales Associate
Payless ShoeSource
01.2018 - 06.2018
Instore Shopper
Instacart
03.2017 - 06.2017
Child Care Assistant
Independent Contractor Services
08.2014 - 08.2021
GED -
Brooklyn Adult Learning Center