Tanisha Imani Thomas
3223 Bagley Avenue, Apt. 113, Los Angeles,CA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
20
20
years of professional experience
Work History
Airport Concierge
Airport Terminal Services
Los Angeles, CA
02.2022 - Current
- Greeted passengers arriving at the airport and provided them with information about their destination.
- Assisted passengers with directions to their gate, baggage claim, or other services in the terminal.
Food prep
Sodexo Inc. And Affiliated Companies/ Loyola Marymount University
04.2024 - 05.2024
- Set up serving stations with appropriate condiments prior to meal service times.
- Checked quality of ingredients before starting work to ensure freshness of products used in meal preparation.
- Prepared fresh ingredients for use in cooking, such as chopping vegetables and grinding meats.
Club Lounge Attendant
Sodexo Magic/American Airlines
11.2017 - 04.2019
- Greeted and welcomed guests to the lounge.
- Stocked shelves with liquor bottles, glasses, napkins and other related materials.
- Displayed knowledge of menu items and able to answer questions regarding ingredients or preparation methods.
Passenger Service Assistant
G2 Secure Staff
08.2017 - 10.2017
- Meet and greet customers with tickets.
- Answered customer questions and pointed individuals in right directions.
- Monitored the security of all areas within the terminal building and reported suspicious activity to authorities.
Wheelchair Attendant
Aeroport Services
Inglewood, CA
02.2015 - 05.2016
- Provided wheelchair services to disabled passengers both on board the aircraft as well as outside of the terminal building.
- Assisted passengers with checking in, finding their seat assignments, and storing luggage.
Beauty Sales Associate
Lala Beauty Supply
Los Angeles, CA
01.2011 - 04.2011
- Performed cash register transactions accurately and efficiently.
- Provided beauty advice based on customer needs and preferences.
- Monitored and maintained the cleanliness and organization of the sales floor and stock areas.
Baggage Handler/ Bag Coordinator
G2 Secure Staff
Los Angeles, CA
07.2007 - 10.2008
- Assisted passengers with their luggage needs.
- Collected, sorted and checked baggage tags against flight lists.
- I also guarded checkpoint secured doors and check passengers boarding tickets while they exited the terminal passenger shuttle bus in American Airlines, and I was in charge to patrol terminals at different terminals at Los Angeles Airport
Baggage Handler
Air Serve Corporation
07.2006 - 10.2007
- Responsibilities included Customer Service, Baggage Handling, stocking, re-stocking tubs, assisting wheelchair customer to their flight
Courtesy Clerk
Vons
02.2006 - 04.2006
- Stocked shelves with merchandise, rotated products, and removed expired items.
- Operated a cash register to process payments from customers.
- Maintained cleanliness of checkout area by sweeping floors and wiping down counters.
Youth Recreational Aide
Lennox Park
Lennox, CA
08.2004 - 08.2004
- Provided leadership and guidance to children in a safe and respectful environment.
- Organized, planned and supervised recreational activities such as arts and crafts, sports and games.
- Prepare breakfast, lunch, and snack at appointed time to the children.
Clerical Assistant Intern
Screen Actors Guild Foundation
Los Angeles, CA
02.2004 - 05.2004
- Answered telephones, directed calls, and took messages.
- Delivered messages and ran errands.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted
Education
Associate of Arts And Sciences - Child Development, General Education
West Los Angeles College
Culver City, CA05-2009
High School Diploma -
Leuzinger High School
Lawndale, CA09.2001
Skills
- Communication Skills
- Great People Skills
- Customer Service
- Microsoft Word
- Excel
- Point
- Exceptional Customer Service
- Skills Excellent
- Experience in cash handling
- Computer Literate
- Reliable
- Prompt
- Punctual Attention Detailed Orientated
- Superior Writing Skills
- Kitchen Experience
- Food Service
- Cleaning
- Stocking
- Food Preparation
- Front Desk
- Teaching
- Supervison
- Guest accommodations
- Reporting capabilities
- Guest experiences
- VIP Services
- Concierge Assistance
Volunteerwork
- Audrey Youth Center, Youth Counselor, Monitoring and assisting students as a Counselor
- Camp UPAC, Youth Counselor, Supervising children as group Counselor, Assisting children as needed
Awards
- Awarded Scholastic Award Drama
- Awarded Honor Roll
- Awarded Principal List
- Member of Olympians Track & Field
- Member of Quiet Fire Youth Track Club
Timeline
Food prep
Sodexo Inc. And Affiliated Companies/ Loyola Marymount University
04.2024 - 05.2024
Airport Concierge
Airport Terminal Services
02.2022 - Current
Club Lounge Attendant
Sodexo Magic/American Airlines
11.2017 - 04.2019
Passenger Service Assistant
G2 Secure Staff
08.2017 - 10.2017
Wheelchair Attendant
Aeroport Services
02.2015 - 05.2016
Beauty Sales Associate
Lala Beauty Supply
01.2011 - 04.2011
Baggage Handler/ Bag Coordinator
G2 Secure Staff
07.2007 - 10.2008
Baggage Handler
Air Serve Corporation
07.2006 - 10.2007
Courtesy Clerk
Vons
02.2006 - 04.2006
Youth Recreational Aide
Lennox Park
08.2004 - 08.2004
Clerical Assistant Intern
Screen Actors Guild Foundation
02.2004 - 05.2004
Associate of Arts And Sciences - Child Development, General Education
West Los Angeles College
High School Diploma -
Leuzinger High School
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