Tanisha Islam
Queens NYC,NYC
Summary
Dynamic and adaptable professional with a proven track record in customer service and cash management, honed across roles at TSC and CVS PHARMACY. Excelled in collaborative task organization and communication, significantly enhancing customer satisfaction. Demonstrates strong leadership and multitasking abilities, committed to achieving excellence in fast-paced environments. Efficient Event Usher known for high productivity and ability to complete tasks swiftly. Possess specialized skills in crowd management, emergency response preparedness, and guest services which enhance event experiences. Excel in communication, teamwork, and problem-solving, ensuring smooth operation of events and positive guest interactions.
Overview
3
3
years of professional experience
Work History
Event Usher
TSC
Queens, NYC
01.2025 - Current
- Maintained a professional demeanor while interacting with guests and staff members alike.
- Assisted vendors in setting up their booths prior to start of event.
- Processed admission payments and provided tickets.
- Greeted customers to build rapport and increase customer satisfaction.
- Ensured that all emergency exits were kept clear throughout the event.
- Greeted guests, answered questions, and provided directions to the event venue.
Front Desk Receptionist
LAGURDIA COLLEGE FRONT DESK RECEPTION
Queens, NYC
04.2023 - 11.2024
- Responding promptly to incoming calls and providing information or assistance as needed
- Welcoming visitors and clients at the front desk or over the phone, creating a positive first impression
- Cash Handling
- Scheduling meetings or appointments and maintaining calendars for staff
- Responding to questions or directing customers to relevant departments or personnel
- Addressing customer complaints or issues and finding solutions to ensure satisfaction
Store Associate
CVS PHARMACY
06.2022 - 01.2023
- Stock shelves and displays with products
- Monitor and replenish inventory as needed
- Keep the store clean, organized, and well-maintained
- Assist customers in finding specific items and making product recommendations
Crew Member
POPEYES
12.2021 - 03.2022
- Kept workstation and area around neat and clean
- Prepared and produced quality products to meet or exceed customer and company expectations
- Carried out day-day-day duties accurately and efficiently
- Demonstrated respect, friendliness and willingness to help wherever
Education
Bachelor of Science - Nursing Science
QUEENS COLLEGE
Flushing, NY05-2028
High School -
W. C. BRYANT HIGH SCHOOL
01.2024
Skills
- Phone Call Handling
- Collaborative Task Organization
- Cash Management
- Scheduling meetings
- Responding to questions
- Addressing customer complaints
- Math concepts
- Reading comprehension
- Writing skills
- Analyzing information
- Team management
- Teamwork
- Leadership
- Fast learner
- Creativity
- Adaptability
- Study skills
- Communication skills
- Active learning
- Organizational skills
- Multitasking
- Customer service
References
Abdullah Rakib, 929-471-8061, abdullahrakib210@gmail.com
Languages
- English
- Bengali
- Hindi
- Urdu
- Spanish
Personal Information
Age: 19
Timeline
Event Usher
TSC
01.2025 - Current
Front Desk Receptionist
LAGURDIA COLLEGE FRONT DESK RECEPTION
04.2023 - 11.2024
Store Associate
CVS PHARMACY
06.2022 - 01.2023
Crew Member
POPEYES
12.2021 - 03.2022
Bachelor of Science - Nursing Science
QUEENS COLLEGE
High School -
W. C. BRYANT HIGH SCHOOL
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