Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tanisha Jackson

Rockmart,GA

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

13
13
years of professional experience

Work History

Call Center CSR

Verida
07.2024 - Current
  • Assists callers efficiently and in a polite, courteous and professional manner at all times
  • Conducts appropriate screening and eligibility functions
  • Obtains correct information to schedule appropriate modes of transportation
  • Maintains current knowledge of local operating transportation policies
  • Accurately and effectively uses trip scheduling and dispatch software
  • Maintains client, company and employee confidentiality
  • Communicates with facilities and/or providers as necessary to assure efficient transportation services
  • Coordination of urgent care and/or discharges with Trip Validation Specialist
  • Keeps Supervisor informed concerning scheduling and/or service delivery problems
  • Completes all required records and reports
  • Effective use of telecommunications systems
  • Mange 50-70 incoming calls per day from members.

Renewal Specialist

GA Dept Of Human Services
10.2023 - 03.2024
  • Provide comprehensive social work services to individuals and families in need, ensuring their well-being and safety
  • Conduct thorough assessments and interviews to evaluate client needs and develop appropriate service plans
  • Tracked customer service cases and updated service software with customer information.
  • Advocate for clients' rights and access to resources, including housing, healthcare, and financial assistance
  • Respond promptly to crisis situations, providing immediate support and interventions as needed
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Medical Assistant

WellStar Medical Group
08.2021 - 09.2023
  • Efficiently managed patient appointments, ensuring smooth scheduling and minimal wait times
  • Demonstrated proficiency in medical billing and coding, accurately processing patient invoices and insurance claims
  • Transcribed medical documents with precision and attention to detail, maintaining clear and organized records
  • Prepared, organized, and updated medical records in compliance with HIPAA regulations and clinic protocols
  • Managed calls, emails, and faxes daily from patients.

Medical Assistant

Primary Health Care Centers
03.2021 - 06.2021
  • Expertly collected and processed various specimens, including blood samples, for diagnostic testing
  • Prepared patients for examinations and procedures, providing compassionate care and support throughout the process
  • Successfully obtained and recorded patient medical histories and vital signs, contributing to accurate diagnosis and treatment
  • Administered medications, including injections, safely and effectively, adhering to established protocols

Medical Assistant Intern

Harbin Clinic Family Practice, Dr. Sumner
10.2020 - 11.2020
  • Assisted medical staff in providing high-quality patient care in a family practice setting
  • Gained practical experience in performing administrative tasks such as scheduling appointments and managing patient records
  • Shadowed healthcare professionals to observe and learn clinical procedures and protocols
  • Demonstrated proficiency in obtaining patient vital signs and medical history accurately and efficiently
  • Assisted with medication administration and prepared examination rooms for patient visits
  • Acquired hands-on experience in collecting and processing specimens for laboratory testing

Cashier/Customer Service

Walmart
01.2012 - 01.2017
  • Provided exceptional customer service by greeting customers, addressing inquiries, and resolving concerns
  • Efficiently operated cash registers, processed transactions, and handled cash accurately
  • Maintained a clean and organized checkout area, ensuring a pleasant shopping experience for customers
  • Assisted with stocking shelves, restocking merchandise, and maintaining inventory levels
  • Collaborated with team members to achieve store objectives and meet customer needs
  • Demonstrated strong communication and interpersonal skills while interacting with diverse customers and colleagues

Education

GED -

Georgia Northwestern Technical College
Rome, GA
03.2011

Technical Degree - Medical Assisting

Georgia Northwestern Technical College
Rome, GA
12.2020

Skills

Administrative tasks

Attention to detail

Call Center

Communication

Compassionate

Confidentiality

CSR

Customer Service

Dispatch

Financial

Greeting customer

Inventory

Invoices

Polite

Restocking merchandise

Scheduling

Social work

Telecommunications systems

Call center experience

Problem-solving abilities

Professional telephone demeanor

Payment Processing

Data Entry

Microsoft Office Suite

Timeline

Call Center CSR

Verida
07.2024 - Current

Renewal Specialist

GA Dept Of Human Services
10.2023 - 03.2024

Medical Assistant

WellStar Medical Group
08.2021 - 09.2023

Medical Assistant

Primary Health Care Centers
03.2021 - 06.2021

Medical Assistant Intern

Harbin Clinic Family Practice, Dr. Sumner
10.2020 - 11.2020

Cashier/Customer Service

Walmart
01.2012 - 01.2017

GED -

Georgia Northwestern Technical College

Technical Degree - Medical Assisting

Georgia Northwestern Technical College

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Tanisha Jackson