Tanisha Jefferson
San Tan Valley,AZ
Summary
Hard-working employee with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Resourceful professional in healthcare management known for high productivity and efficiency in task completion. Skilled in strategic planning, regulatory compliance, and patient care coordination. Excel at team leadership, problem-solving, and communication, ensuring seamless operations and quality service delivery in fast-paced environments.
Overview
23
23
years of professional experience
Work History
Clinic Manager
Fresenius Medical Care
Sun Lakes, AZ
01.2023 - 09.2024
- Managed daily operations of the clinic, including scheduling appointments and assigning staff.
- Monitored clinic activities, such as billing, coding, and medical records maintenance.
- Provided oversight of financial management of the clinic, including budgeting and forecasting.
- Performed regular audits of patient charts to ensure accuracy of information recorded in medical records system.
- Analyzed clinic performance data to identify trends and areas for improvement.
- Recruited, hired and trained new medical and facility staff.
- Maintained records management system to process personnel information and produce reports.
- Ensured compliance with regulatory requirements related to health insurance plans, HIPAA regulations.
- Developed a working knowledge of insurance plans, including Medicare and Medicaid regulations and requirements.
- Scheduled and confirmed patient appointments and consultations.
- Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
Western Regional Supervisor
Fresenius Medical Care
Mesa, AZ
01.2020 - 01.2023
- I work under the supervision of my director to develop, pilot, refine and execute various projects/processes
- I work alongside senior leadership to measure KPIs, manage team performance by leveraging audits using internal controls and measure both internal and external stakeholder satisfaction while maintaining the highest quality customer service combined with unparalleled staffing retention within the department
- In this role, I have 40 direct reports that furnish remote and face-to-face support to patients
- Directed training, promotions and employee motivation to minimize turnover and maximize productivity
- Managed budgeting, forecasting, and financial analysis of the western region's performance.
- Collaborated with other departments to ensure successful implementation of new products or services into the western market.
- Compiled reports on weekly, monthly, quarterly sales activity across all channels within the west.
- Coached, developed and motivated team to achieve revenue goals.
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
- Enhanced sales volume through skilled support to both new and inactive customers.
Team Lead
Sonora Quest Laboratories
Mesa, AZ
01.2019 - 01.2021
- Position is actively responsible for an assigned department, serving as initial resource and communication liaison between immediate staff, other departments, and Patient Services management
- Assists, resolves, and reports to and under the guidance of the area Supervisor
- Performs all technical or administrative work at an advanced level of competency and efficiency
- Actively involved with patients and process quality improvement while remaining compliant with regulatory agencies
- Generates and analyzes reports to identify and correct quality concerns through training opportunities
- Identifies area of improvement and escalates those issues to Supervisor as necessary
- Holds employees, peers, and self-accountable to team charters and goals
- Monitors staff performance for effectiveness, efficiency, and compliance
- Focus on quality by working closely with Supervisors, Managers and Directors by setting goals for area of focus and communicating updates on performance improvement and challenges related to metrics
CCHT certified hemodialysis tech Trainer
Fresenius Medical Care
01.2012 - 01.2020
- Functions as part of the dialysis health care team in providing safe and effective dialysis therapy for patients under the direct supervision of a licensed nurse in accordance with organization policies, procedures, and training and in compliance with regulations set forth by the corporation, state, and federal agencies
- Responsible for the setup and operation of hemodialysis machines
- Assist in the maintenance of a safe and clean working environment
- Supports the organization commitment to the Quality Enhancement Program (QEP) and CQI Activities, including those related to patient satisfaction and actively participates in process improvement activities that enhance the likelihood that patients will achieve the organization Quality Enhancement Goals (QEP)
- In this role, I expanded my skillset, continuing to furnish outpatient hemodialysis and also working further to expand a pilot program to an 80+ clinic market to drive down the rate of missed treatments and improve staff retention
- This ultimately led to improvement in the clinic's P&L performance as a result of recovered revenue from the reduction of missed treatments as well as a reduction of training expenses due to improved staff retention in clinics that deployed the proprietary pilot program
CNA - Certified Nursing Assistant
Eaton County Health & Rehabilitation Services
01.2007 - 01.2012
- Providing great patient care
- Answering patient calls and determining how best to help them
- Providing physical support for patients or residents with daily activities and personal hygiene, including bathing, dressing, getting out of bed, - using the toilet, walking, standing, or exercising
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs
CNA
Ingham County Medical Care
Lansing, MI
01.2006 - 01.2007
PCT Ltech
Sparrow Hospital
Lansing, MI
01.2004 - 01.2006
CNA
Lansing South Nursing home
Lansing, MI
01.2002 - 01.2004
Education
Medical -
American Medical Careers
Lansing, MI01.2005
Associate of General Studies -
Lansing Community College
Lansing, MI01.2004
High School Diploma -
J.W. Sexton High School
Lansing, MI01.2001
Skills
- Business Administration
- Quality Assurance Policies
- Monitors and reviews care coordination documentation
- Customer Service Standards
- Project Management
- Payroll Preparation
- Market Conditions
- Scheduling appointments
- Patient Care Coordination
Pasthealthcareemployment
- CNA, Ingham County Medical Care, 01/2006, 12/2007, Lansing, MI
- PCT Tech, Sparrow Hospital, 01/2004, 12/2006, Lansing, MI
- CNA, Lansing South Nursing Home, 01/2002, 12/2004, Lansing, MI
Timeline
Clinic Manager
Fresenius Medical Care
01.2023 - 09.2024
Western Regional Supervisor
Fresenius Medical Care
01.2020 - 01.2023
Team Lead
Sonora Quest Laboratories
01.2019 - 01.2021
CCHT certified hemodialysis tech Trainer
Fresenius Medical Care
01.2012 - 01.2020
CNA - Certified Nursing Assistant
Eaton County Health & Rehabilitation Services
01.2007 - 01.2012
CNA
Ingham County Medical Care
01.2006 - 01.2007
PCT Ltech
Sparrow Hospital
01.2004 - 01.2006
CNA
Lansing South Nursing home
01.2002 - 01.2004
Medical -
American Medical Careers
Associate of General Studies -
Lansing Community College
High School Diploma -
J.W. Sexton High School
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