TANISHA JOHNSON
Houston,Texas
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
Area Manager
Royal American Management
02.2018 - Current
- Senior Property/ Currently In Lease Up, I am responsible for reporting directly to the assigned Regional Manager
- I have the responsibility of assisting in the overall management operations of each property in the assigned portfolio under the direction of the Regional Manager
- I also support and assists the Regional Manager in the duties of executing company and owner expectations set forth for an assigned portfolio of communities
- I work to ensure profitability and superior performance by directing and leading team members in achieving and exceeding operational performance goals and expectations by enforcing policy, procedures, and practices, in conjunction with the Regional Manager
- I have contact with the public conducting relationships in a manner that will enhance the overall marketing effort of the company
- I participate with local community and industry related organizations to attend functions, seminars, meetings, and classes to further the reputation of the company and to maintain knowledge of the industry
- Essential Job Duties and Responsibilities: This job description does not list all duties that will be required of this position
- I assist the Regional Manager in selecting, training, supervision, and motivating personnel • I prepare written reports on the operations of the properties within portfolio • Review, analyze, and interpret market data relevant to the industry • Constantly seek to identify strategies to increase income and reduce expenses for portfolio • Assist preparing and developing budgets for each community within the assigned portfolio to maximize profitability, while maintaining and enhancing the integrity of the asset • Ensure the portfolio and individual communities meet or exceed the established operational, financial, and business performance goals • Ensure the appearance and physical aspects of the properties meet the companyâ€s and ownerâ€s established standards.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Resolved conflicts promptly to promote positive environment for customers.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Supervised 15 location managers and managed [Number] [Type] assets, maintaining contractual, compliance and reporting requirements for all areas and assets.
- Planned operations to meet established schedules, factoring in order demands and business forecasts.
- Directed workforce planning, customer retention and customer service management for multiple locations.
- Evaluated production levels, quality standards and maintenance actions to identify and address operational problems and maintain targets.
Community Manager/Area Manager
Royal American ManagementPresent
08.2022 - Current
- ARM (Accredited Residential Manager), CAM (Certified Apartment Manager) Travels independently for purpose of conducting property business
- I've conducted 3 lease up properties:
- April/2018-Leased Up 102 Units/Multifamily Property/ 2 1/2 months (length of time it took to lease up), -Leased Up 114 Units/ Senior Property/ 4 1/2 months (length of time it took to lease up), Job Duties and Responsibilities: Full oversight of assigned property during and after office hours. Supervise and provide training to community associates • Evaluate associates performance, including completion of annual performance reviews. Counsel underperforming associates and provide constructive feedback to improve performance. Create positive, welcoming, supportive environment for residents, visitors, and community associates. Attract, screen, and select prospective residents in accordance with federal, state, governing program laws and regulations utilizing set Resident Selection Criteria. Maintain knowledge and awareness of market conditions affecting leasing and operations. Develop and execute effective marketing and advertising campaigns for apartment leasing. Assist with development and implementation of resident services programming. Maintain sound rent collection procedures, including following up with delinquent accounts. Deliver rent deposits to bank and submit relevant documentation. Oversee security deposit administration including inspecting units to determine resident balance or refund. Prepare disposition letters, and process security deposit returns. Maintain familiarity with all procedures and requirements for accounts payable. Participate in preparation of annual operating budget, and work with Regional Manager to maintain budgetary guidelines. Monitor landlord-tenant relations and mediate disputes when necessary. Utilize maintenance software program to enter in and track service request, and regularly review maintenance reports. Conduct walk-through and follow up for vendor work on site. Inspect apartments for move in condition and turn over status. Inspect property grounds, office, community room(s) and all other amenities to ensure they are clean and maintained. Ensure all contractors/vendors have approval from Vendor Compliance prior to performing any work on the property, once approved monitored activities being performed.
- Able to motivate portfolio and team members to accomplish company goals and expectations. Have ability to perform and handle interruptions in a rapidly changing, multi-tasking environment in an appropriate manner. Ability to prioritize and process information with accuracy and clarity. Have sound understanding of progressive multi-family management and operations as it relates to management of assets, personnel management, office operations, budgeting and planning. Have ability to provide excellent customer service and effectively and professionally communicate in e-mail, by phone, or in person during the course of the workday. I have high degree of creativity, coupled with sound business judgment. I'm a aggressive self-starter, yet diplomatic to effectuate positive relations with subordinates and peers
- Performance oriented and highly motivated to produce results
- Computer literacy • Excellent written and oral communication skills • Work flexible schedule, including evenings and weekends • Demonstrate strong written and oral communication skills • Property/ Community Manager state level license where required • Have 10 years property management experience preferred • Proficiency in One Site preferred • Computer literacy • Experience in affordable housing, Tax Credit, HUD and/or Rural Development preferred
Education
Associates of Arts - Houston Community
Houston Community College
1300 Holman St. Houston, TX 7700305.2010
Skills
- Leasing
- Community Manager
- Area Manager
- Computer Literate
- Lease Up
- Marketing
- Budget Variance
- Executive Summary
- Payroll,
- Manages 20 plus employees
- Process invoices
- Talent Review
- Staff Management
- Staff Development
- Goals and Performance
- Staff Training
- Process Improvement
- Active Listening
- Complex Problem-Solving
- Customer Relationship Management
- Judgment and Decision-Making
- Employee Scheduling
- Networking Events
Timeline
Community Manager/Area Manager
Royal American ManagementPresent
08.2022 - Current
Area Manager
Royal American Management
02.2018 - Current
Associates of Arts - Houston Community
Houston Community College
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