Summary
Overview
Work History
Education
Skills
Timeline
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Tanisha Johnson

Copperas Cove,TX

Summary

Driven professional with a proven track record in quality assurance and excellent communication, demonstrated at Tesla and other roles. Expert in technical troubleshooting and fostering positive relationships, achieving significant productivity goals and customer satisfaction. Skilled in materials handling and operations support, consistently exceeding performance standards. Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Maintains open availability and flexibility to work various shifts.

Overview

8
8
years of professional experience

Work History

Production Associate

Tesla
09.2022 - 04.2024
  • Inspected final products to assess compliance with quality standards and established tolerances.
  • Organized work to meet demanding production goals.
  • Supported production needs by performing routine tasks using standard procedures and equipment.
  • Supported current production needs by moving items between equipment, conveyors, and staging areas.
  • Contributed to creation and implementation of technical requirements and specifications to establish common foundation for application development.
  • Provided work orders to outside vendors and maintained project specification records.
  • Supported machine operators in setup and operation of production equipment resulting in efficient runs.
  • Resolved issues quickly to maintain productivity goals.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Maintained machinery to prevent overloads and avoid malfunctions.
  • Volunteered for additional assignments during peak work periods to keep tasks on schedule.

Customer Service Representative

Teleperformance USA
09.2018 - 12.2021
  • Responded to customer requests for products, services, and company information.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Tracked customer service cases and updated service software with customer information.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Monitored call volume, call length and other related metrics and consistently met objectives.
  • Supported customers by managing 100 calls per day efficiently while maintaining professionalism and upbeat tone.

Daycare Teacher

ANM Childcare Services
08.2016 - 01.2018
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.
  • Implemented curriculum to enhance classes with learning-focused activities.
  • Instructed children in health and personal habits, such as eating, resting, and toileting.
  • Engaged with children on individual basis to build positive relationships and promote learning.
  • Distributed food, napkins, and beverages in preparation for snack time.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Monitored entrances and exits to maintain safety and organized environments.

Education

High School Diploma -

Leesville High School
Leesville, LA
06.1994

Skills

  • Materials Handling
  • Assembly and production
  • Operations Support
  • Problem-solving skills
  • Quality Assurance
  • Quality Control
  • Technical Troubleshooting
  • Activity Planning
  • Behavior Modeling
  • Housekeeping
  • Lesson Planning
  • Excellent Communication

Timeline

Production Associate

Tesla
09.2022 - 04.2024

Customer Service Representative

Teleperformance USA
09.2018 - 12.2021

Daycare Teacher

ANM Childcare Services
08.2016 - 01.2018

High School Diploma -

Leesville High School

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Tanisha Johnson