Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tanisha Johnson

Montgomery,AL

Summary

I am a motivated leader with initiative to help my teammates succeed at providing a great experience for our clients, provide exceptional customer service, and work where needed to ensure company success.

Overview

10
10
years of professional experience

Work History

Physician/Medication Service Agent

Accredo Pharmacy
05.2024 - 09.2025
  • Worked with pharmacist filling all specialty medications
  • Assisting patients with starting specialty medications
  • Performing prior authorizations via Cover My Meds with all major insurance companies
  • Provided comprehensive patient consultations to optimize medication therapy management.
  • Collaborated with multidisciplinary teams to enhance patient care outcomes.
  • Collaborated with consulting physicians regarding care of patients.
  • Instructed patients and families on medical diagnoses and treatment options.
  • Developed strong rapport with colleagues and staff members, promoting teamwork within the workplace environment.
  • Resolved patient inquiries and issues promptly, fostering positive relationships and trust in services provided.

Front Office Representative

Your Doctor's Office
Montgomery, AL
10.2021 - 04.2021
  • Submitted Prior Authorizations to insurance companies for medication coverage
  • Recorded minutes during staff meeting
  • Filed insurance claims for payment
  • Performed vital signs on patients as needed
  • Managed patient scheduling, ensuring optimal flow and minimal wait times.
  • Coordinated communication between patients and medical staff to enhance service delivery.

Financial Service Assistant

Wind Creek Casino
Montgomery, AL
03.2021 - 09.2021
  • Exchanging currency for chips for guest
  • Maintained accurate records according to gambling regulations
  • Managed financial documentation and transaction records to ensure compliance with regulatory standards.
  • Assisted in preparing detailed financial reports, enhancing accuracy and transparency for management review.

Customer Service Sales Representative

The Children's Place
Clarksville, TN
10.2016 - 01.2019
  • Upsold products and services, enhancing customer experience and driving sales growth.
  • Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
  • Implemented effective inventory management practices, ensuring product availability during peak seasons.

Sales Representative

United Health Care
Clarksville, TN
08.2015 - 04.2017
  • Educated clients on insurance products, enhancing understanding and satisfaction.
  • Developed and maintained strong client relationships through effective communication and support.
  • Collaborated with healthcare providers to optimize patient enrollment processes.
  • Analyzed customer feedback to improve service offerings and identify growth opportunities.

Education

Associate of Arts - Sociology

Troy University
Montgomery, AL

Skills

  • Type 35 words a minute
  • Medical history taking
  • Patient treatment planning
  • Direct patient care
  • Healthcare ethics
  • Telemedicine proficiency
  • Interdisciplinary team coordination
  • Pharmaceuticals prescription

Timeline

Physician/Medication Service Agent

Accredo Pharmacy
05.2024 - 09.2025

Front Office Representative

Your Doctor's Office
10.2021 - 04.2021

Financial Service Assistant

Wind Creek Casino
03.2021 - 09.2021

Customer Service Sales Representative

The Children's Place
10.2016 - 01.2019

Sales Representative

United Health Care
08.2015 - 04.2017

Associate of Arts - Sociology

Troy University

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Tanisha Johnson