Summary
Overview
Work History
Education
References
Timeline
Generic

Tanisha Jones

Scotland Neck,NC

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

18
18
years of professional experience

Work History

Hospital Administrator

Sutherland Global
Rochester, NY
03.2022 - Current
  • Adhered to HIPAA regulations when handling confidential patient information.
  • Assisted customers with questions regarding their eligibility status or benefit coverage.
  • Performed in-depth investigations into personal backgrounds of applicants.
  • Provided assistance to plan participants by explaining benefits information to ensure educated selections.
  • Collaborated with other departments to ensure proper data entry into the system.
  • Coordinated benefits processing, including enrollments, terminations and claims.
  • Reviewed and verified eligibility of patients for benefits coverage.
  • Processed and tracked patient benefit claims according to established procedures.
  • Completed day-to-day duties accurately and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Maintained updated knowledge through continuing education and advanced training.
  • Understood and followed oral and written directions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Assisted with customer requests and answered questions to improve satisfaction.

Dispatcher

Altice USA
Greenville , NC
06.2017 - 03.2022
  • Arranged for repairs to restore service and schedules.
  • Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
  • Verified driver credentials prior to assigning them a route or task.
  • Updated records of driver locations, delays, and cancellations.
  • Investigated and resolved customer and vendor issues to retain business.
  • Dispatched drivers to meet daily delivery needs for company customers.
  • Managed daily delivery and work schedules to maximize coverage.
  • Tracked vehicles using GPS technology and provided real-time status updates as needed.
  • Worked with routing specialists, route managers and service department to optimize routes.
  • Received or prepared work orders.
  • Recorded results of service calls to create report summaries for senior management.
  • Documented services performed, operations information, and dispatch details in system.

Technical Support Representative

West Corporation
Rocky Mount, NC
11.2005 - 04.2017
  • Developed training materials and procedures or trained users in proper use of hardware or software.
  • Answered user inquiries to resolve computer software or hardware operation problems.
  • Documented all activities related to technical support including processes, updates, changes made.
  • Analyzed data from customer surveys to identify trends in customer needs and requests.
  • Monitored customer feedback to ensure high levels of satisfaction.
  • Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
  • Diagnosed system errors and implemented solutions to resolve them.
  • Recommended upgrades or additional features that could enhance user experience.
  • Assisted customers with installation of new hardware and software applications.
  • Used proactive monitoring procedures and tools to identify problem prevention opportunities.
  • Monitored support activity trends to create problem resolution and solution reports.
  • Walked customers through common phone hardware and software configurations to maximize service functionality.
  • Assisted customer in understanding products, components and systems using technical demonstration.
  • Served as first point of contact for incoming technical service calls and emails.
  • Utilized remote access tools to connect remotely with customers' systems when necessary.

Education

High School Diploma -

Southeast Halifax High School
Halifax, NC
05-1999

Some College (No Degree) - Information Technology

Halifax Community College
Weldon, NC

References

References available upon request.

Timeline

Hospital Administrator

Sutherland Global
03.2022 - Current

Dispatcher

Altice USA
06.2017 - 03.2022

Technical Support Representative

West Corporation
11.2005 - 04.2017

High School Diploma -

Southeast Halifax High School

Some College (No Degree) - Information Technology

Halifax Community College

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Tanisha Jones