TANISHA JONES
Redford,MI
Summary
Motivated team player with 5+years of experience. Demonstrated call center experience with the ability to utilize voice/data equipment to fulfill customer expectation. Proven ability to work in a fast pace, structured, dynamic environment remain calm and professional in high-stress situations.. Possesses exceptional communication, organizational and multitask skills. Committed to providing the highest quality service and creating a positive customer experience.
Overview
7
7
years of professional experience
Work History
Annual Enrollment Representative (Remote)
Humana Health Insurance
09.2023 - Current
- Perform basic administrative/clerical/operational/customer support/computational tasks
- Report inventory daily
- Process applications from members, enrolls them on company platforms, and transmits enrollment to Center for Medicare and Medicaid Services.
- Review reports and makes adjustments, additions, and deletions based on CMS regulations and enrollment rules.
- Resolve issues, inquiries, and concerns from members while demonstrating empathy and compassion for individual needs
- Ensure all inquiries are resolved as quickly as possible, leveraging all resources across the company while demonstrating a high level of professionalism
- Ability to access and retrieve information using a PC and basic understanding of Microsoft Office products.
Customer Service Representative
Beaumont Health
08.2020 - 01.2023
- Maintain accurate records and update internal systems with collection activities and customer interactions
- Documents timely and accurately all contacts, issues, actions taken and results within the patient accounting system
- Handles all inbound customer inquiries (telephone, fax, mail and web-based patient portal) and responds to customer requests with the highest level of customer quality possible
- Contact customers to review outstanding payments and facilitate collections
- Consistently check appropriate DDF screen for report results to call back to customer
- Maintains system functionality by testing
Technical Customer Service Representative
PLAYTECH
01.2017 - 06.2020
- Installation, administration and troubleshooting of desktops, laptops and servers running Windows OS
- Troubleshoot hardware and resolve technical issues with OS, MS Office, e-mail, network, etc.
- Answering incoming and placing outbound calls to existing customers to help answer technical assistance questions and providing solutions.
Education
Associate Of Business Administration -
Schoolcraft College
Livonia, MIDiploma -
Cody High School
Detroit, MI06.2012
Skills
- Skills Summary
- Motivated team player with 5years of experience Demonstrated call center experience
- With the ability to utilize voice/data equipment to fulfill customer expectation Proven ability
- To work in a fast pace, structured, dynamic environment remain calm and professional in
- High-stress situations Possesses exceptional communication, organizational and multitask
- Skills Committed to providing the highest quality service and creating a positive customer
- Experience
- Skills
- Technical Skills
- Computer Skills
- Microsoft Office Skills
- Presentation
- Operating CRM System
- Team-Building
- Problem-solving
- Prioritize multiple items at once
Timeline
Annual Enrollment Representative (Remote)
Humana Health Insurance
09.2023 - Current
Customer Service Representative
Beaumont Health
08.2020 - 01.2023
Technical Customer Service Representative
PLAYTECH
01.2017 - 06.2020
Associate Of Business Administration -
Schoolcraft College
Diploma -
Cody High School
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