Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tanisha Jones

Chattanooga,TN

Summary

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Representative

CommonSpirit Health
09.2024 - Current
  • Resolved customer inquiries through various communication channels, ensuring high satisfaction levels.
  • Streamlined order processing by implementing efficient tracking systems to enhance delivery timelines.
  • Trained and mentored new team members on product knowledge and customer service protocols.
  • Collaborated with cross-functional teams to address customer concerns and improve service quality.
  • Analyzed customer feedback to identify trends and recommend process improvements for service enhancement.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Laboratory Technician

Beacon Alliance
09.2022 - 09.2023

Conducted routine laboratory tests to ensure compliance with safety and quality standards.

  • Maintained accurate records of experiments and test results using laboratory information management systems (LIMS).
  • Developed standard operating procedures (SOPs) to improve consistency in testing methods across the lab.
  • Implemented quality control measures that reduced error rates in experimental data collection processes.
  • Maintained a high level of accuracy in test results by following strict quality control procedures.

Guest Service Agent

Embassy Suites by Hilton
06.2022 - 09.2022
  • Managed front desk operations, ensuring efficient check-in and check-out processes for guests.
  • Delivered exceptional guest experiences by addressing inquiries and resolving issues promptly.
  • Trained new staff on hotel policies, procedures, and customer service standards to enhance team performance.
  • Coordinated with housekeeping and maintenance teams to ensure timely room availability and quality standards.
  • Led initiatives to streamline front desk workflows, reducing wait times and enhancing overall guest experience.

Patient Care Technician

CHI Memorial Hospital, Sodexo
12.2018 - 06.2022
  • Monitored vital signs and reported changes to nursing staff, ensuring patient safety and care quality.
  • Assisted patients with daily living activities, promoting independence and comfort during recovery.
  • Collaborated with healthcare teams to develop personalized care plans for diverse patient populations.
  • Maintained cleanliness and organization of patient rooms, enhancing overall hospital environment and hygiene standards.
  • Educated patients on post-operative care instructions, improving compliance and facilitating quicker recovery times.
  • Implemented process improvements for patient intake procedures, reducing wait times and enhancing service delivery efficiency.

Medical Assistant

Comfort foot care
07.2019 - 12.2019
  • Administered patient care and assisted with medical procedures, enhancing overall patient experience.
  • Coordinated patient appointments and managed electronic health records, ensuring data accuracy and confidentiality.
  • Educated patients on treatment plans and preventive care strategies, fostering informed decision-making.
  • Collaborated with healthcare professionals to streamline workflows and improve service delivery efficiency.
  • Monitored vital signs and performed routine lab tests, contributing to timely diagnosis and treatment adjustments.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.

Hostess

Old gilman grill
07.2018 - 02.2019
  • Greeted and seated guests, ensuring a welcoming atmosphere and efficient table turnover.
  • Managed reservation system, optimizing guest flow during peak hours to enhance dining experience.
  • Collaborated with kitchen and serving staff to accommodate special requests and dietary restrictions effectively.
  • Trained new staff on customer service protocols and restaurant operations, improving team performance.
  • Assisted in managing waitlist during busy periods, providing accurate wait times to guests for improved satisfaction.
  • Monitored dining area for cleanliness and organization, maintaining high standards of hospitality throughout shifts.
  • Developed strong relationships with repeat customers, fostering loyalty through personalized service experiences.

Education

Associate - Nursing

Chattanooga College Medical Dental And Technical Careers
Chattanooga, TN
06.2019

Skills

  • Busser
  • Customer Service
  • Expo
  • Front Desk
  • Host
  • Hostess
  • Waitress
  • Vital Signs
  • Patient Care
  • Guest Relations Experience
  • Guest Services
  • Restaurant Experience
  • Medical Records
  • Serving Experience
  • Hospital Experience
  • Experience Administering Injections
  • Epic
  • Cleaning Experience
  • POS
  • Upselling
  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Call center experience
  • Computer proficiency
  • Conflict resolution
  • Payment processing
  • Professional telephone demeanor
  • Scheduling
  • Follow-up skills
  • Appointment scheduling
  • Team development
  • Documentation
  • Data collection
  • Prioritization
  • Staff training

Certification

Driver's License

Timeline

Customer Service Representative

CommonSpirit Health
09.2024 - Current

Laboratory Technician

Beacon Alliance
09.2022 - 09.2023

Guest Service Agent

Embassy Suites by Hilton
06.2022 - 09.2022

Medical Assistant

Comfort foot care
07.2019 - 12.2019

Patient Care Technician

CHI Memorial Hospital, Sodexo
12.2018 - 06.2022

Hostess

Old gilman grill
07.2018 - 02.2019

Associate - Nursing

Chattanooga College Medical Dental And Technical Careers