Tanisha L. Day
Chesterfield,VA
Summary
Experienced with lease management and tenant relations, ensuring smooth and efficient operations. Utilizes effective negotiation techniques to secure beneficial lease agreements. Strong understanding of property management principles and tenant satisfaction.
Overview
21
21
years of professional experience
Work History
Leasing Manager
RPM
09.2021 - Current
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Distributed and followed up on tenant renewal notices.
- Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
- Ensured compliance with fair housing laws and company policies to promote an inclusive and welcoming community for all residents.
- Boosted occupancy rates by developing strong relationships with local businesses and promoting referrals.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
Paycheck Protection Program Operations Production Coordinator
Capital One
01.2021 - 08.2021
- Expedited loan approvals by collaborating closely with underwriters to address concerns and provide necessary information.
- Assisted in risk management efforts by carefully evaluating borrower qualifications against established lending guidelines and escalating potential concerns to appropriate decisionmakers.
- Utilized advanced software tools to efficiently manage pipelines, prioritize tasks, track progress, and meet deadlines consistently without sacrificing accuracy or quality of work output.
- Conducted regular audits of closed loans to identify areas for improvement or potential risk factors that could impact future lending decisions.
- Ensured data integrity by meticulously reviewing financial documents, credit reports, and other supporting materials for accuracy during the application process.
- Trained new team members on company policies, procedures, and industry regulations to ensure a high level of service quality.
Legal Affidavit Operation Production Coordinator
Capital One
09.2019 - 12.2020
- Assisted in drafting legal documents, contributing to an increased level of accuracy and professionalism.
- Analyzed complex legal issues using critical thinking skills, leading to innovative solutions for client challenges.
- Conducted comprehensive due diligence investigations for corporate transactions, mitigating risks for clients.
- Reduced case resolution time with efficient document drafting, review, and negotiation.
- Maintained updated knowledge of relevant legislation changes affecting client industries through continuous learning and attending professional seminars.
Credit Bureau Disputes Operation Production Coordinator
Capital One
06.2020 - 10.2020
- Coordinated closely with other departments such as billing and customer service to address discrepancies or disputes affecting payment timelines.
- Consistently met or exceeded departmental goals for both quality and quantity of processed credit applications.
- Mitigated potential losses through diligent identification of irregularities in loan underwriting processes and credit risk assessments.
- Assisted clients in disputing inaccurate information on their credit reports, leading to increased accuracy and improved scores.
- Maintained detailed records of daily activities, enabling swift resolution of any potential disputes or legal matters.
Inbound Collections
Capital One
12.2018 - 09.2019
- Promoted positive relationships with clients through professional, respectful, and courteous interactions during collection efforts.
- Maximized revenue recovery opportunities by skillfully negotiating payment arrangements that met both company and customer needs.
- Demonstrated strong problem-solving abilities when faced with complex or unique challenges during the collection process.
- Collaborated closely with credit analysts to review account status, sharing insights on payment trends and risk factors.
- Enhanced customer satisfaction through empathetic listening and tailored solutions to individual financial situations.
- Supported team members by sharing knowledge of best practices, contributing to an inclusive learning environment for ongoing growth and development.
Specialty Assistance Senior Coordinator (SEAS)
Capital One
08.2017 - 12.2018
- Received calls with cardholders who are experiencing hardship due to extenuating circumstances
- Assisted cardholders by using empathy and policies put in place to help with fees, interest, and made arrangements to bring accounts out of a past due status
Outbound Collections
Capital One
05.2017 - 08.2017
- Made outbound calls to customers on behalf of Capital One via internal dialer system
- Properly verified cardholders and provided reason for call, educated cardholders on account status
- Acknowledged cardholder's reasons for delinquency, negotiated for payment, and provided any specialty assistance programs available
Business Office Associate
Sam's Club
05.2011 - 05.2017
- Prepared and maintained accounting records, files, transactions, and other required documentation
- Provided and gathered funds for proper register operation
- Prepared daily deposits, prepared and oversaw cash fund transfers, and maintained confidentiality and integrity of financial and personal information
- Followed financial guidelines and related laws and regulations when reconciling, tracking, and reporting financial transactions
- Communicated with customers and management to ensure register funds were correct following an overage or shortage issue with the register
- Used policies and guidelines to exceed Associates and Member expectations and provided excellent customer service
Assistant Manager
Body Central
07.2004 - 03.2011
- Controlled store inventory and reviewed cash handling and operations reports.
- Maintained visual merchandising standards throughout the store to create an engaging shopping experience for customers.
- Managed employee scheduling, optimizing coverage during peak hours while minimizing labor costs.
- Supervised daily store operations, ensuring smooth workflow and timely completion of tasks.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Education
John Tyler Community College
Chester, VAHigh School Diploma -
Petersburg High School
Petersburg06-1997
Skills
- Lease Administration
- Resident Retention
- Property Operations
- Tenant Conflict Resolution
- Fair Housing Compliance
- Rent Collection & Delinquencies
- CRM Software (Yardi, RealPage, AppFolio)
- Budget Monitoring
- Vendor Coordination
- Team Leadership
Timeline
Leasing Manager
RPM
09.2021 - Current
Paycheck Protection Program Operations Production Coordinator
Capital One
01.2021 - 08.2021
Credit Bureau Disputes Operation Production Coordinator
Capital One
06.2020 - 10.2020
Legal Affidavit Operation Production Coordinator
Capital One
09.2019 - 12.2020
Inbound Collections
Capital One
12.2018 - 09.2019
Specialty Assistance Senior Coordinator (SEAS)
Capital One
08.2017 - 12.2018
Outbound Collections
Capital One
05.2017 - 08.2017
Business Office Associate
Sam's Club
05.2011 - 05.2017
Assistant Manager
Body Central
07.2004 - 03.2011
John Tyler Community College
High School Diploma -
Petersburg High School
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