Tanisha Lewis
Orlando,Florida
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Westgate Resorts
04.2018 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
Underwriting Assistant
Pinnacle Direct Funding Corporation
04.2004 - 08.2008
- Reviewed applications for insurance coverage and reports from loss control specialists to determine risks.
- Examined potential loss stemming from catastrophe, severity or frequency of possible loss.
- Calculated loan applicant debt ratios, income and terms and payments to determine financial stability of applicants to repay loan.
- Served bankers, internal staff and borrowers by offering alternative options and explaining credit decisions.
Receptionist
Fidelity National Title Insurance Company
03.2002 - 01.2004
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
Call Center Customer Service Representative
The Mark Travel Corporation
01.1999 - 02.2002
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Documented and detailed calls and complaints using call center's CRM database.
- Resolved concerns with products or services to help with retention and drive sales.
Certified Nursing Assistant
Fleetlanding
01.1997 - 01.1999
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Certified Nursing Assistant
The Veranda House
03.1994 - 02.1996
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Certified Nursing Assistant
Macarrick Care Center
05.1991 - 02.1994
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Education
Patisserie And Baking//Culinary Arts
Le Cordon Bleu
Orlando, FL01.2009
General Office Services
Business Learning Academy
New Brunswick, NJ04.1990
Skills
- Customer Account Management
- Calm and Professional Under Pressure
- Responding to Difficult Customers
- Upbeat and Positive Personality
- Building Customer Trust and Loyalty
- Upselling Products and Services
- Customer Retention Strategies
- Courteous with Strong Service Mindset
- Call Documentation
- Issue and Complaint Resolution
- Understanding Customer Needs
- Data Entry and Maintenance
- Efficient and Detail-Oriented
- Inbound and Outbound Calling
- Customer Service and Assistance
- Credit Card Payment Processing
- Inquiry Requests
- Telephone Management
- Consulting Supervisors
- Call Transfers
- Document Conversion
- Report Creation
- Information Inputting
- Auto Dialers
- Customer Inquiry Response
- Answering Customer Questions
- Electronic Information Systems
- Policy and Procedure Adherence
- Answering Emails
- Solving Customer Concerns
- Recommending Solutions
- Team-Oriented and Cooperative
- Call Volume and Quality Metrics
- Billing Adjustments and Refunds
- Membership Registrations
- Document and Records Management
- Establishing and Maintaining Customer Relationships
- Critical Thinking
- Statement Billings
- Sales Quota Achievement
- Skilled in Microsoft Office
- Complex Product Knowledge
- Customer Information Databases
- Directing Calls
- Promoting Brand and Company Identity
- Excellent Attention to Detail
- Provider Relations
- Corrective Actions
- Sales and Upselling
- First-Tier Technical Support
- Computer Proficiency
- Proactive Self-Starter
- Patient and Empathetic
- Query Escalation
- Proficiency in Microsoft Office and G Suite
- Membership Inquiries and Renewals
- Cultural Awareness
- Complaint Response
- Insurance Recommendation
Certification
- CNA - Certified Nurse Assistant
Timeline
Customer Service Representative
Westgate Resorts
04.2018 - Current
Underwriting Assistant
Pinnacle Direct Funding Corporation
04.2004 - 08.2008
Receptionist
Fidelity National Title Insurance Company
03.2002 - 01.2004
Call Center Customer Service Representative
The Mark Travel Corporation
01.1999 - 02.2002
Certified Nursing Assistant
Fleetlanding
01.1997 - 01.1999
Certified Nursing Assistant
The Veranda House
03.1994 - 02.1996
Certified Nursing Assistant
Macarrick Care Center
05.1991 - 02.1994
Patisserie And Baking//Culinary Arts
Le Cordon Bleu
General Office Services
Business Learning Academy
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