Tanisha Martinez
Concord,CA
Summary
Proven track record of enhancing customer satisfaction and streamlining operations, as demonstrated at Costco where I exceeded performance goals. Skilled in cash handling and fostering guest engagement, I bring a strong work ethic and exceptional customer service to every role. My ability to mentor staff and optimize processes ensures outstanding results and efficiency. Motivated Blue Collard worker with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
11
11
years of professional experience
Work History
Server
Kinders
04.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Cash Office Manager
Costco
02.2024 - 04.2024
- Consistently met or exceeded performance goals set by management, demonstrating dedication and commitment to delivering results of the highest caliber.
- Streamlined cash office operations for enhanced efficiency by optimizing workflow processes and automating tasks.
- Championed best practices in cash office management, actively participating in industry networking events and maintaining an up-to-date understanding of relevant trends and developments.
- Served as a trusted mentor to junior staff members, providing guidance and support in their professional development pursuits.
Delivery Driver
UPS
11.2023 - 02.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Cashier
Shell Gas Station
01.2023 - 10.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
Server
Perkos Cafe And Grill
02.2020 - 12.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Deli Supervisor
Obrien's Supermarket
07.2018 - 08.2019
- Implemented creative merchandising strategies to increase sales of specialty products within the deli department.
- Conducted weekly audits of perishable items for freshness and quality assurance purposes, ensuring compliance with company guidelines.
- Promoted a positive work culture by fostering teamwork among employees and maintaining open communication channels between staff members.
- Managed inventory levels to ensure adequate stock availability while minimizing overstock and spoilage.
Cash Office Manager
Ross Dress For Less
05.2013 - 05.2018
- Consistently met or exceeded performance goals set by management, demonstrating dedication and commitment to delivering results of the highest caliber.
- Streamlined cash office operations for enhanced efficiency by optimizing workflow processes and automating tasks.
- Championed best practices in cash office management, actively participating in industry networking events and maintaining an up-to-date understanding of relevant trends and developments.
- Served as a trusted mentor to junior staff members, providing guidance and support in their professional development pursuits.
Education
High School Diploma -
Oakdale Charter High School
Oakdale, CA05.2003
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Hospitality service expertise
- Memory retention
Timeline
Server
Kinders
04.2024 - Current
Cash Office Manager
Costco
02.2024 - 04.2024
Delivery Driver
UPS
11.2023 - 02.2024
Cashier
Shell Gas Station
01.2023 - 10.2023
Server
Perkos Cafe And Grill
02.2020 - 12.2022
Deli Supervisor
Obrien's Supermarket
07.2018 - 08.2019
Cash Office Manager
Ross Dress For Less
05.2013 - 05.2018
High School Diploma -
Oakdale Charter High School
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