Tanisha Mitchell
Chicago,IL
Summary
Successful at efficiently handling client inquiries, billing and administrative tasks. Familiar with contracts and other documents affecting billing processes. Prepares professional, polished statements, and business correspondence.
Overview
14
14
years of professional experience
Work History
Billing Coordinator
Swanson, Martin And Bell
03.2024 - Current
- Generate and distribute pre-bills, performing time and expense transfers/edits as needed, and generating invoices in paper and electronic format
- Ensure accuracy of work product, determine appropriate bill formats, recommend process improvement, manage client billing requirements, understand fee arrangements, and other billing related projects as necessary
- Prepare correspondence, spreadsheets, supplemental billing documents and various reports as needed
- Submit e-billing to various vendors and oversee status of invoices
- Maintain daily working knowledge and mastery of client guidelines
- Cross train with Accounts Receivable and Accounts Payable for full cycle picture of the billing process
- Other special projects as assigned
Billing Coordinator
Chubb Insurnce
10.2022 - 01.2024
- · Updated documentation, reports, and spreadsheets with financial information.
- · Answered telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
- · Entered details into accounts and tracked payments.
- · Organized accounts for financial audits and supported audit process.
- · Set up effective invoicing procedures alongside accounting staff and contracts department to maximize effectiveness of billing operations.
- · Researched and resolved billing discrepancies to enable accurate billing.
- · Monitored customer accounts to identify and rectify billing issues.
- · Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- · Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- · Identified, researched, and resolved billing variances to maintain system accuracy and currency.
Auditor
TransUnion
11.2021 - 10.2022
- · Identifies key processes and performs risk assessment of each account.
- · Completed and processed average of 400 orders and invoices each quarter.
- · Conducts testing, investigating, and documenting all findings with support.
- · Prepares draft audit findings including recommendations resulting from audit for formal report to immediate supervisor
- · Assists in preparing reports for reviews
- · Keeps information confidential and complies with data integrity and security
- · Adheres to detailed project timelines.
Manager
Barology Services LLC
06.2010 - 06.2021
- · Manages service department team handling customer services interactions, reports, and repair
- · Performing administrative tasks, managing and updating invoices, processing new orders, and tracking inventory
- · Maintains strong relationships with customers and third-party vendors to ensure repeat services
- · Train new employees in company procedures
- · Confirms accuracy of orders against requisitions
- · Monitor guest behavior to efficiently address security issues.
Senior Billing Specialist
SMS Assist
04.2019 - 04.2020
- · Manage and resolve vendor inquiries about services, payment, and billing issues
- · Handled high volume of invoices pertaining to reconciliation of delinquent accounts
- · Research accounts payable to answer vendor questions about payments
- · Partner with Compliance, Finance, Legal, Supply Chain Management, IT and Operations to achieve timely, accurate resolutions to vendor inquiries
- · Receive, review and reconcile (if needed) all incoming statements, collection notices, and returned checks
- · Assisted with coaching, mentoring, and training of new hires
- · Perform ad-hoc projects and other duties as assigned.
Operations Specialist
SMS Assist
05.2018 - 04.2019
- Manage real-time inquiries while keeping track of and responding to commitments to follow up with customer/affiliate inquiries
- Conducted root cause analysis in deficient areas to identify and resolve central issues
- Developed and maintain positive client/vendor relations required to ensure superior satisfaction
- Managed scheduling and completion of all services assigned by the customer
- Tracked and analyzed reports to determine needed improvements
- Collected, arranged, and input information into the database system
- Reconciled past due accounts achieving a 25% reduction in outstanding invoices.
Education
Bachelor of Science - Criminal Justice
University of Phoenix
Tempe, AZ05.2010
Skills
- E-Billing systems & software
- Processing Invoices
- Time Management
- Conflict Resolution
- Document Review
- Claim Processing
- Data Imports
- Billing Dispute Resolution
- Audit Procedures
- Billing Systems and Software
Timeline
Billing Coordinator
Swanson, Martin And Bell
03.2024 - Current
Billing Coordinator
Chubb Insurnce
10.2022 - 01.2024
Auditor
TransUnion
11.2021 - 10.2022
Senior Billing Specialist
SMS Assist
04.2019 - 04.2020
Operations Specialist
SMS Assist
05.2018 - 04.2019
Manager
Barology Services LLC
06.2010 - 06.2021
Bachelor of Science - Criminal Justice
University of Phoenix
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