Tanisha Ndukwe
Port Charlotte,FL
Summary
Offer deep understanding of front office operations in fast-paced environments. Experience spans guest relations, staff supervision, and department coordination. Known for strong organizational skills and ability to handle multiple tasks simultaneously. Effectively improved efficiency and customer satisfaction ratings in previous roles.
Overview
15
15
years of professional experience
Work History
Front Office Manager
Caribbean Cargo DC
Lanham, MD
08.2010 - 03.2022
- Communicated with customers, employees, and other individuals to answer questions, explain information, and scheduled pickups and drop-offs on appropriate days
- Answered telephones, directed calls and took messages
- Copied, sorted, and filed records of business transactions and other activities
- Assigned and examined tasks to others
- Operated office machines, such as photocopiers and scanners, facsimile machines, voicemail systems and personal computers
- Maintained and updated filing and mailing manually or using a computer
- Opened and sorted incoming mail, answer correspondence, and prepared outgoing mail
- Created and optimized employee schedules for shift coverage.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Resolved customer complaints promptly and efficiently while maintaining a professional demeanor at all times.
- Monitored inventory of front office supplies and placed orders to maintain adequate stock levels.
Office Manager
Solomon Edwards Group
Reston, VA
06.2009 - 08.2010
- Managed and maintained front desk
- Scheduled interviews
- Answered and directed phone calls to employees
- Administrative work, made copies and faxed paperwork to vendors
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Managed, scheduled and coordinated office functions and activities for employees.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Acting Executive Assistant
My Own Place, Inc.
Washington, DC
06.2008 - 08.2008
- Managed and maintained executives' schedules
- Prepared memos and letters, using word processing, spreadsheet and database
- Prepared agendas and made arrangements for committee, board, and other meetings
Office Clerk
Caribbean Cargo
Hyattsville, MD
08.2007 - 08.2007
- Communicated with customers, employees, and other individuals to answer questions, explain information, and took orders
- Copied, sorted, and filed records of business transactions and other activities
- Maintained and updated filing and mailing manually or using a computer
- Opened and sorted incoming mail, answer correspondence, and prepared outgoing mail
Education
Associate Degree - Business Development, Accounting
Prince George's Community College
Largo, MD05.2010
High School -
Charles Herbert Flowers High School
Springdale, MD06.2007
Skills
- Leadership
- Client Support
- Effective Communication
- Detail-Oriented Organization
- Team player
- Independent
- Proficient in Microsoft Office
- Comprehensive Records Oversight
- Data entry
- Sales and marketing
- Administrative support
References
References available upon request.
Timeline
Front Office Manager
Caribbean Cargo DC
08.2010 - 03.2022
Office Manager
Solomon Edwards Group
06.2009 - 08.2010
Acting Executive Assistant
My Own Place, Inc.
06.2008 - 08.2008
Office Clerk
Caribbean Cargo
08.2007 - 08.2007
Associate Degree - Business Development, Accounting
Prince George's Community College
High School -
Charles Herbert Flowers High School
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