Ris
Tanisha Oates
MANAGER
San Antonio,TX
Summary
Results-driven retail management professional with significant experience in team leadership and inventory management. Proven track record of enhancing store operations and boosting team performance through effective training and coaching strategies. Prepared to utilize skills in a managerial role to contribute to organizational success.
Overview
19
19
years of professional experience
Work History
Store Manager
7Eleven
08.2022 - Current
- Provided leadership and motivation to team members to increase productivity and efficiency within the store.
- Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds.
- Interviewed and hired prospective employees according to team needs.
- Managed inventory levels by ordering stock as needed, tracking sales trends, and adjusting orders accordingly.
- Tracked store inventory and ordered new products to prevent shortages.
- Created weekly work schedules to meet staffing needs while controlling labor costs.
- Monitored store operations to ensure compliance with safety regulations, company policies, and legal requirements.
Store Manager
Circle K
03.2020 - 08.2022
- Provided leadership and motivation to team members to increase productivity and efficiency within the store.
- Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds.
- Interviewed and hired prospective employees according to team needs.
- Tracked store inventory and ordered new products to prevent shortages.
- Coordinated employee schedules according to availability and made staffing adjustments to cover shifts.
- Monitored store operations to ensure compliance with safety regulations, company policies, and legal requirements.
- Analyzed sales numbers and performance metrics to locate deficits and implement process improvements.
- Established efficient inventory management system to maximize sales and reduce costs.
- Developed and executed marketing plans to promote store products and services.
- Scheduled maintenance and repairs on company equipment to streamline workflow and prevent malfunctions.
General Manager
Lush Handmade Cosmetics
08.2012 - 04.2020
- Recruited team members to maintain adequate staffing levels.
- Provided coaching and mentoring support for employees at all levels of the organization.
- Used customer feedback for improving operations and building brand loyalty.
- Monitored store performance and identified opportunities for improvement.
- Coordinated staff training sessions to ensure compliance with company policies and procedures.
- Managed profit goals against budget and prior year, keeping controllable costs within budget.
- Developed strategies to improve operational efficiency, reduce costs and maximize profitability.
- Assessed team member performance through formal reviews leading to promotions or terminations as necessary.
- Managed customer service teams to ensure quality customer satisfaction and increase customer loyalty.
- Used computerized inventory system to plan and manage adequate inventory levels.
- Executed sales and operational activities, producing results that met or exceeded business plan.
- Established employee development plan, setting clear expectations for team members.
- Identified areas of improvement within existing systems and developed action plans for implementation.
- Organized regular meetings with department heads to review progress on projects and initiatives.
- Developed long and short-range financial objectives, supporting company mission statement.
General Manager of Operations
Walmart
01.2007 - 07.2012
- Utilized financial analysis to identify cost savings opportunities and optimize budget allocations.
- Developed talented team, participating in hiring, coaching, and performance management processes.
- Managed and directed day-to-day operations of a large organization, ensuring compliance with organizational policies and procedures.
- Supervised staff training initiatives to ensure proper onboarding of new employees and continual development of existing personnel.
- Maintained open communication channels with all departments, providing guidance on operational issues as needed.
- Monitored inventory levels, taking proactive measures when necessary to avoid stock shortages or overages.
- Conducted regular audits of processes and systems to ensure accuracy, consistency, and adherence to regulations.
- Developed and implemented operational strategies to improve efficiency, productivity, and quality standards.
- Formulated strategic plans for long-term growth in alignment with corporate goals and productivity.
- Identified opportunities for automation of manual processes resulting in improved efficiency.
- Conducted regular walkthroughs and inspections of company facilities to verify adherence to safety standards.
- Evaluated operational costs and identified areas of improvement.
- Managed the daily operations of multiple departments to maximize efficiency.
- Adhered to corporate standards and regulations, encouraging safe and efficient operations.
- Prepared staff work schedules and assigned specific duties.
Education
Associate in Science (A.S.) - Accounting and Information Systems
Clark Atlanta University
Atlanta, GA, USAssociate in Science (A.S.) - General Psychology
Hampton University
Hampton, VA, US05.2000
Skills
Client support
Analytical thinking
Team management
Customer service leadership
Point of Sale systems
Coaching and development
Inventory control
Retail operations
Inventory control
Talent acquisition
Cash flow management
Loss mitigation
Leadership training
Cash management
Deposit processing protocols
Team leadership
Operations management
Performance management
Facilitating team meetings
Precision in cash management
Inventory management
Operations
Software
Pdi
Microsoft
Paradox
Workday
Timeline
Store Manager
7Eleven
08.2022 - Current
Store Manager
Circle K
03.2020 - 08.2022
General Manager
Lush Handmade Cosmetics
08.2012 - 04.2020
General Manager of Operations
Walmart
01.2007 - 07.2012
Associate in Science (A.S.) - Accounting and Information Systems
Clark Atlanta University
Associate in Science (A.S.) - General Psychology
Hampton University