Summary
Overview
Work History
Education
Skills
Timeline
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Tanisha Pierce

Chicago,IL

Summary

Accomplished logistics professional with a proven track record, adept in route planning and fostering customer relations. Expertise in leveraging AS400 and CargoWise to enhance dispatch efficiency and service planning, resulting in significant operational improvements. Skilled in managing high-priority calls and schedule coordination, consistently achieving optimal coverage and timely deliveries.

Overview

12
12
years of professional experience

Work History

AfterHours Dispatch

Echo Global Logistics
01.2023 - 07.2024
  • Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Directed dispatching, routing, and tracking of 50+ fleet vehicles.
  • Closely monitored dispatch board to triage and prioritize over 60 daily calls.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Sent out drivers to assist 20+ hourly callers based on locations, needs and worker availability.
  • Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
  • Facilitated communications between customers and field personnel to answer questions or resolve concerns.
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
  • Answered phone calls and responded to customer emails.
  • Utilized dispatch software to enter customer orders, deliveries and receipts.
  • Software: AS400 and CargoWise

Import and Export Coordinator

Leschaco Inc
02.2018 - 11.2023
  • Established and built positive relationships with vendors and carriers, promoting competitive shipping rates and service.
  • Provide excellent and timely customer service
  • Prepared and submitted reports on import and export activity to management.
  • Coordinated import and export of goods for multiple clients, providing accuracy and timely delivery.
  • Analyzed shipping reports to identify opportunities for cost savings.
  • Assisted with problem resolution and dispute management relating to import and export activities.
  • Prepared shipping documentation, maintaining compliance with US Customs and international regulations.

Dispatcher / Traffic Agent

Livingston International Inc
04.2012 - 02.2018
  • Closely monitored dispatch board to triage and prioritize over 30+ daily calls.
  • Directed dispatching, routing, and tracking of 40+ fleet vehicles.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Answered phone calls and responded to customer emails.
  • Preserved accurate records of dispatched orders, deliveries and receipts.
  • Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
  • Closely monitored dispatch board to triage and prioritize over 40 daily calls.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Software: AS400 and TIS

Education

Some College - Transportation Management

Northeastern Illinois University
Chicago, IL

Skills

  • Route Planning
  • Schedule Management
  • High Priority Calls
  • Data Entry
  • Customer Relations
  • Dispatch & Schedule Coordination
  • Service planning
  • Routing orders
  • Closing tickets
  • Verifying Coverage

Timeline

AfterHours Dispatch

Echo Global Logistics
01.2023 - 07.2024

Import and Export Coordinator

Leschaco Inc
02.2018 - 11.2023

Dispatcher / Traffic Agent

Livingston International Inc
04.2012 - 02.2018

Some College - Transportation Management

Northeastern Illinois University

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Tanisha Pierce