Tanisha Pollard
Atlanta,GA
Summary
Adaptable college graduate with 7 + years of work experience. Aiming to leverage my abilities to successfully fill the open role at your company. I am frequently praised as hard-working and a fast learner. I can be relied upon to help your compsny achieve its goals. I am a dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality. Dependable when it comes to customer service, with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Delivery Driver
Bakewell Caribbean Bakery
Stone Mountain, GA
01.2020 - Current
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Transported and safely delivered items to prevent damage or loss.
- Received daily delivery instructions and route assignments from dispatch.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Handled merchandise in accordance with product handling standards.
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Loaded trucks and safely secured merchandise to prevent damage during transportation.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Notified customers of delays to decrease calls to support.
- Inspected vehicle and maintained gas, oil and water levels.
- Monitored fuel level throughout shift and refueled when necessary.
- Assisted warehouse personnel in packing orders when necessary.
- Reviewed and verified invoices and purchase requests to confirm accuracy.
Baker
Bakewell Caribbean Bakery
Stone Mountain, GA
01.2016 - Current
- Cleaned work areas, utensils, equipment and surfaces between batches of products.
- Operated ovens and other equipment to bake products according to established recipes.
- Followed food safety guidelines while preparing all food items.
- Packaged finished products into boxes or containers for delivery or sale in store.
- Measured out ingredients accurately to ensure consistent product quality.
- Kept records of daily production numbers for each type of item produced.
- Baked fresh bread and pastries for cafes and restaurants.
- Provided customer service by answering questions about menu items or taking orders from customers.
- Prepared dough for a variety of bakery items such as breads, pastries, pies, cakes and cookies.
- Utilized measuring instruments, commercial-grade mixers and ovens to bake cakes and pastries.
- Checked baked goods periodically during baking process to ensure desired results were achieved.
- Rolled, cut and shaped dough to form bread, rolls, cookies, cupcakes, pie crusts and other baked goods.
- Monitored temperature of ovens and adjusted accordingly to maintain consistency in baking times.
- Rotated stock as needed to keep freshness intact.
- Inspected finished products before packaging them up for sale.
- Finished baked goods with glazes, icings and other toppings.
- Set ovens to appropriate temperatures to pre-heat.
Chef
Walt Disney World Parks and Resorts
Orlando, FL
04.2023 - 10.2023
- Maintained a clean work environment by adhering to sanitation policies and procedures.
- Prepared high-quality dishes according to established recipes.
- Checked quality of raw materials before use.
- Stored foods correctly using correct storage containers and labelling systems.
- Ensured compliance with all health, safety and hygiene regulations within the kitchen area.
- Monitored food preparation methods, portion sizes and garnishing of dishes to ensure that food was prepared in accordance with the restaurant's recipes and presentation standards.
- Inspected kitchen equipment for cleanliness and functionality prior to use.
- Exercised portion control for items served, eliminating waste.
- Instructed cooks and other workers in preparation, cooking, garnishing and presentation of food
- Trained new chefs on proper cooking techniques and menu items.
- Resolved customer complaints regarding food quality or service issues.
- Supervised team members during meal service to ensure accuracy of orders.
- Delegated tasks and supervised kitchen staff to optimize food preparation, presentation and safety.
- Established controls to alleviate supply and food waste.
Gas Leak Technician
Dan Fitzgerald & Associates
Stone Mountain, GA
06.2021 - 04.2023
- Offered training and support to keep team members motivated and working toward objectives.
- Maintained records of repairs, calibrations, and tests performed on equipment.
- Managed quality control and maintained high level of customer satisfaction.
- Followed safety practices to safeguard against injury and damage to property.
- Participated in training to maintain technical expertise and proficiency on applicable equipment.
- Reviewed technical manuals and other documents related to product operation and maintenance requirements.
- Analyzed data collected during testing to determine root cause of failure.
- Tested and calibrated instruments to ensure accuracy and reliability of data.
Team Leader
Chick-fil-A
Stone Mountain, GA
03.2020 - 02.2023
- Maintained a positive work environment that promoted collaboration between team members.
- Offered training and support to keep team members motivated and working toward objectives.
- Delegated daily tasks to team members to optimize group productivity.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Established clear expectations for employees, providing guidance when needed.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Developed strategies for problem solving and conflict resolution among team members.
- Assigned projects and distributed tasks to team members as per area of expertise.
- Ensured compliance with all safety regulations in the workplace.
- Completed daily quality assurance duties to provide feedback for improvements.
- Reviewed completed work to verify consistency, quality and conformance.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
Education
Diploma in Culinary Arts And Operatons - Culinary Arts
Auguste Escoffier School of Culinary Arts
Boulder, CO10-2023
High School Diploma -
Stone Mountain High School
Stone Mountain, GA05-2020
Skills
- Goods Transport
- Payment Collection
- Product Promotion
- Order Verification
- Staff Coordination
- Meal Preparation
- Business Management
- Food and Beverage Pairing
- Dish Preparation
- Vendor Relations
- Menu Development
- Kitchen Equipment and Tools
- Knife Skills
- Operations Management
- Kitchen Operations
- Cash Handling
- Overtime Management
- Coaching
- Team Supervision
- Evaluating Employee Work
- Leadership
- Product Knowledge
- Call Management
- Complaint Resolution
Custom
9:00 AM
Affiliations
- Volleyball
- Running
- Dancing
Timeline
Chef
Walt Disney World Parks and Resorts
04.2023 - 10.2023
Gas Leak Technician
Dan Fitzgerald & Associates
06.2021 - 04.2023
Team Leader
Chick-fil-A
03.2020 - 02.2023
Delivery Driver
Bakewell Caribbean Bakery
01.2020 - Current
Baker
Bakewell Caribbean Bakery
01.2016 - Current
Diploma in Culinary Arts And Operatons - Culinary Arts
Auguste Escoffier School of Culinary Arts
High School Diploma -
Stone Mountain High School
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