Tanisha Ramson
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Sleep Coach/Customer Service Representative
AdaptHealth
03.2020 - Current
- Assist and coach patients with their Cpaps, Assist with compliance downloads, and call in customers questions and orders
- Verify patients insurance, Medicare, Medicaid, Commercial, Navigate multiple computer systems and application.
- Educate patient on their Medicare guidelines for their CPAP compliance
- Developed and delivered effective and engaging coaching sessions to improve performance.
- Responded to customer needs through competent customer service and prompt problem solving.
- Working independently/remotely
Customer Service Coordinator
Rotech
05.2015 - 02.2020
- Charge Entry, Payment Posting, Insurance Follow up
- Process orders DME equipment , CPAP, BIPAP, Oxygen
- Verify authorization, eligibility and bill claims to insurance
- Submit DME, CPAP, BIPAP,Oxygen orders
- Helped large volume of customers every day
- Explained charges, fees, terms of sales, and service agreements to customers daily.
- Provided information to referrals and answer questions
- Checked inventory records to determine availability of requested merchandise
Biller/Collector
Landauer Metropolitan
12.2009 - 05.2015
- Durable Medical Equipment claims submission
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Followed up on claim denial 0-120 days
- Worked on weekly and monthly AR reports
- Answered phone calls for patient inquiries and requests
- Checked insurance eligibility by making appropriate phone calls and conducting research on services rendered.
- Collected on average $130,000 monthly
Billing Representative
CBLPath
09.2006 - 10.2009
- Contacted clients to verify patients insurance information
- Entered patients insurance information off their medical requisition forms
- Answered patient and client inquiries via the phone
- Updated patient's demographics
- Worked effectively with medical payers such as Medicare, Medicaid, and commercial insurances to obtain timely and accurate payments.
- Submitted laboratory claims
Education
High School Diploma -
Brittain Academy
High Point, NCAssociate of Science - Medical Billing/ Coding
GTCC
Jamestown NCMedical Billing Program -
CHI Career Services
New Rochelle, NYSkills
- HIPPA compliance
- CPAP,BIPAP, Oxygen, DME equipment
- Claims processing
- Medical terminology
- Payment posting
- Strength coaching
- ICD 9, 10
- Verify insurance, check eligibility
- Medicare, Medicaid, Commercial
- Comprehensive Medical office billing
- Medi soft, Medi tech,Bright Tree,Encore, Virtoux, EPIC, Microsoft word,Excel
- Windows 2000,
- Epic Billing
Timeline
Sleep Coach/Customer Service Representative
AdaptHealth
03.2020 - Current
Customer Service Coordinator
Rotech
05.2015 - 02.2020
Biller/Collector
Landauer Metropolitan
12.2009 - 05.2015
Billing Representative
CBLPath
09.2006 - 10.2009
High School Diploma -
Brittain Academy
Associate of Science - Medical Billing/ Coding
GTCC
Medical Billing Program -
CHI Career Services
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