Tanisha Reynolds
Signify Health
Lynchburg,VA
1
Certification
14
years of professional experience
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Work History
Appointment Setter
2 Years 8 Months- Coordinated appointment schedules for healthcare providers, enhancing patient access to services.
- Utilized CRM software to manage client interactions and streamline appointment-setting processes.
- Developed strategies to improve appointment confirmation rates, resulting in increased operational efficiency.
Customer Service Representative
1 Year- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Adhered to company initiatives and achieved established goals.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Assisted customers via chat and email
Sales Associate
2 Years 9 Months- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Generated leads and solicited new opportunities by leveraging business intelligence and third-party data sources.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Identified customer needs by asking questions and advising on best solutions.
Customer Service Representative
5 Years 11 Months- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Education
Esthetics - Esthetics
High School Diploma
Skills
Report Creation
Credit Card Payment Processing
Efficient and Detail-Oriented
Customer Service
Customer Retention Strategies
Building Customer Trust and Loyalty
Verbal and Written Communication
Help Desk Support
Upselling Products and Services
Certification
Barbicide
Timeline
Appointment Setter
Signify Health
01.2023 - 09.2025Read More
Customer Service Representative
Wayfair
08.2021 - 08.2022Read More
Sales Associate
Xfinity Store by Comcast
07.2017 - 04.2020Read More
Customer Service Representative
Startek for comcast
08.2011 - 07.2017Read More
E.C. Glass High School
High School Diploma
Read More
Sylvian Malloul International Hair Academy
Esthetics from Esthetics
Read More