Professional with extensive experience in program development, evaluation, and community health advocacy. Proven success in grant management, policy implementation, and stakeholder engagement to improve service delivery and health outcomes. Skilled in quality assurance, budget coordination, and building partnerships to address systemic disparities.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Claim Assistant III
Los Angeles County, Department of Military and Veterans Affairs
03.2024 - Current
Conduct comprehensive interviews with homeless veterans and their dependents, providing guidance on claims for pensions, insurance, rehabilitation, and medical care to ensure access to essential benefits and services.
Led the development, implementation, and evaluation of veterans' assistance programs, ensuring alignment with organizational policies and community needs.
Applied HMIS training to coordinate with VA facilitators and CES support teams, connecting veterans to rapid interventions aimed at resolving homelessness and stabilizing their housing situations.
Collaborated on the By-Name List (BNL) initiative to maintain real-time data on homelessness, documenting cases and sharing housing resources to support efficient service delivery.
Guided veterans through the benefits application process, including compensation, vocational rehabilitation, and health care; completed and submitted VA claims with supporting evidence to secure comprehensive benefits.
Supported homeless veterans in compiling and presenting evidence to establish disability or preference ratings, ensuring accurate representation for benefit eligibility.
Oversaw and guided the activities of Veterans Claims Assistants, providing training and monitoring to ensure adherence to program goals and compliance with regulatory standards.
Conducted legislative reviews and analyses to assess the impact on homeless veterans’ programs, contributing recommendations to improve service delivery and policy alignment.
Served as a liaison between governmental and private agencies, facilitating referrals and fostering partnerships to enhance the welfare and service access for homeless veterans and their dependents.
Participates in planning and developing new veterans’ assistance programs and special projects; assist the Supervisor, Veterans Claims in the implementation and coordination of newly approved programs.
Conducts the training of lower-level Veterans Claims Assistants.
Supervisor Community Health Worker
Los Angeles County, Department of Public Health, Community and Field Services
07.2020 - 09.2023
§ Supervised a team of 8 Community Health Workers (CHWs) at the MLK Healing Center
§ Managed daily operations for a team of Community Health Workers (CHWs), conducting performance evaluations, coordinating schedules, and maintaining compliance with timekeeping protocols to optimize outreach efforts.
§ Collaborated in the development, execution, and evaluation of community outreach events, ensuring alignment with public health objectives, and addressing community-specific needs.
§ Developed and assessed evidence-based health initiatives targeting prenatal care, homelessness, and mental health, leveraging data-driven strategies to improve community outcomes.
§ Conducted evaluations of program processes, delivering actionable recommendations to enhance the effectiveness and reach of community outreach initiatives.
§ Prepared and oversaw grant applications and compliance reviews, ensuring adherence to funding requirements and optimizing resource allocation for impactful health programs.
§ Designed and implemented youth-focused programs by conducting needs assessments and leveraging research to address gaps in services for nutrition, mental health, and substance abuse.
§ Partnered with the DPH Youth Advisory Council (YAC) to create evidence-based programs addressing critical youth issues, including nutrition, mental health, and substance abuse.
§ Coordinated data collection and analysis to identify service gaps, contributing to the successful planning and execution of the YAC's annual Wellbeing Conference.
§ Formulated strategic goals and presented actionable recommendations to upper management, enhancing the effectiveness of YAC programs.
§ Developed comprehensive health education programs addressing prenatal care, homelessness, youth services, breastfeeding, and substance abuse through rigorous needs assessment and strategic planning.
§ Led formative evaluations to assess food security and nutritional needs in SPA 6, collaborating with community stakeholders and utilizing surveys to inform interventions for chronic disease prevention and environmental health.
§ Partnered with community organizations to design and implement 'Tasty Thursdays,' a monthly produce distribution initiative at MLK Public Health Center, addressing food security and promoting community health.
§ Fostered and managed collaborative relationships with internal and external stakeholders, including the DPH workforce, 80 health education professionals, community members, and public and private agencies, to strengthen program reach and impact.
§ Established and strengthened strategic partnerships with diverse stakeholders, including subrecipients, consultants, community organizations, funders, donors, government representatives, and community members, to enhance program effectiveness and sustainability.
African American Infant Maternal Mortality Initiative (AAIMM)
§ Contributed to the policy development of the African American Infant Maternal Mortality Initiative (AAIMM), shaping strategies to address health disparities and improve maternal and infant outcomes.
§ Performed formative evaluations to identify quality of care improvements for African American women, guiding hospital interventions to reduce infant and maternal mortality rates.
§ Designed and executed strategies to support Black mothers and infants, including facilitating the Cubs Café Breastfeeding Support Group, collaborating with First 5 LA to increase home visitation enrollment, and assisting LA County's Department of Children and Family Services in reunification efforts through the Young Children in Care (0-5) Workgroup.
§ Served as representative for Community and Field Services Division in the Regional Hospital Breastfeeding Consortium, African American Infant Maternal Mortality Community Action Taskforce African American Infant Maternal Mortality Initiative (AAIMM) (DPH); Breastfeed LA campaign and summit planning; March of Dimes, South LA Health Neighborhood meetings, Best Start, Healthy Families of America Advisory Board Meetings (board member).
§ Provided educational presentations on public health topics to community organizations and schools that request them through the Speaker’s Bureau.
§ Assisted with the development, implementation, monitoring and evaluation of program policies, goals, and objectives is as follows:
o Collected information from community members who attended resource fairs and evaluated the feedback to create more health-focused programs.
§ Planned and developed, quality assurance, management, data collection and synthesis and making recommendations as to the programmatic function and scope of Comprehensive Perinatal Services Program (CPSP) in Los Angeles County.
§ Participated in strategic and operational planning by recommending programmatic and service priorities and opportunities.
§ Analyzed and summarized the quantitative data information pertaining to the gaps in service in SPA 6 from Sage Pub, Equity Health, focus group and developed the Martin Luther King Jr. Center for Public Health 2022 Winter Feed the Village Resource Fair. Collaborated with other county departments and community organization in order to develop a resource fair that serviced several gaps in services in SPA 6 where over 150 families and 600 individuals were serviced.
§ Designed and conducted research initiatives, including surveys, focus groups, and key informant interviews, to identify and address gaps in maternal and infant health programs.
§ Leveraged insights from Cradle Cincinnati and best practices to enhance program design and ensure alignment with evidence-based health strategies.
§ Developed a comprehensive SPA 6 Maternal and Infant Health resource guide to support community health workers and improve access to critical services.
§ Led the landscape analysis for maternal and infant health in SPAs 6 and 8, synthesizing data to inform strategic planning and resource allocation.
§ Analyzed and summarized quantitative data from Maternal, Child, and Adolescent Health programs to guide policy development and program improvements.
§ Synthesized focus group findings from the AAIMM Family Center Models of Care workgroup to inform targeted health interventions and advocacy efforts.
§ Collaborated with the Maternal, Child, and Adolescent Health Division and BreastfeedLA to advance research and support policy initiatives promoting maternal and infant health.
§ Developed, planned, and collaborated within county departments and community-based organizations creating the inaugural Juneteenth Father’s Day Resource Fair Celebration.
§ Collaborated as needed with First 5 LA African American Home Visitation Expansion workgroup to address recruitment and retention of Black families into LA County’s home visitation programs.
§ Contributed to the development and compliance management of grants, ensuring alignment with organizational goals and funding requirements, including the following initiatives:
o Collaborated on grant development to select a backbone agency supporting the African American Infant Maternal Mortality Initiative (AAIMM), streamlining implementation and resource allocation.
o Drafted and managed the Request for Proposals (RFP) process for Backbone Support of the South Los Angeles/South Bay African American Infant and Maternal Mortality Community Action Team, detailing timelines, deliverables, and reporting requirements.
o Developed components of the RFP for Backbone Support to the AAIMM CAT, defining project objectives, deliverables, evaluation criteria, and submission guidelines to ensure clarity and alignment with initiative goals.
o Designed rubric scoring sheets for the RFP review process, ensuring objective evaluation and transparent selection of agencies.
o Conducted comprehensive reviews and evaluations of grant proposals, providing data-driven recommendations to support the selection of high-performing agencies.
o Oversaw grant compliance by monitoring deliverables, budgets, and scope of work, ensuring adherence to funding guidelines and project objectives.
o Reviewed quarterly reports for AAIMM CAT Backbone Support, assessing alignment with grant objectives and compliance standards to support continuous program improvement.
§ Reviewed and evaluated grant application for BreastfeedLA grant from Supervisor Hahn’s office.
§ Assisted in writing and editing proposals for funding supporting staff, infrastructure, and productivity of breast/Chestfeeding Clings in district 4.
§ Wrote and edited proposals in response to a variety of funding opportunities.
§ Assisted with the development of fatherhood programs that developed to best serve AAIMM through Perinatal Equity Initiative, not as a specific duplicate of Black Daddy Dialogue focus group.
§ Worked with the African American Infant Maternal Mortality Initiative (AAIMM) CAT steering committee planning team to establish an evaluation system to analyze the impact and successes of PEI funded programs.
§ Assisted in formulating and presenting recommendations to management for program modifications or corrective action based on program evaluations as follows:
o Attended management meetings to discuss staffing, program implementation and recommendations for the Martin Luther King Jr. Community Healing and Trauma Prevention Center
o Supported BreastfeedLA in their efforts to collect data about pasteurized human donor milk initiative in LA County to provide statistical data surrounding milk shortages in SPA 6 hospitals.
o Collaborated with BreastfeedLA to support, promote, educate and empower Black breast/chestfeeding by addressing breastfeeding disparities and identify resources available to Black breast/chestfeeding families in SPA 6/8.
Coordinates and participated in focus groups with clients regarding quality-of-care issues surrounding Safe Space Breastfeeding, homelessness, youth, nutrition, Fathers efforts and perinatal services.
Assisted in the development and implementation of community action plans, and aides in the policy passage and implementation process.
Discussed the logistics of the facilitator stipend, group/curriculum development for the African American Infant Maternal Mortality Initiative (AAIMM) Expecting Father Group.
Submitted a Progress Report to SLA/SB African American Infant Maternal Mortality Initiative (AAIMM) CAT Planning Committee to document Backbone Support activities and challenges accomplished/encountered during the report period
Assisted in the development and implementation of community action plans, and aides in the policy passage and implementation process.
Provided training and community outreach and engagement strategies to a workforce.
Educated community/faith-based organizations with the MyTurn vaccination website registration.
Collected registration data and provided feedback and weekly reports to DPH. Kept data track of the number of community members registered.
Coordinated and participated in focus groups with fathers regarding quality-of-care issues surrounding father’s involvement pre-postnatal.
Maintained monthly evaluations and monitoring of the AAIMM Black Daddy Dialogue father group to increase sustainability.
Compiled bi-weekly reports pertaining to local cases of African American Infant Maternal to AAIMM
Assisted with developing programmatic infrastructure related to BWW maternal health services; supports the development and implementation of policies and procedures relevant
Served as a liaison between DPH and community members which allows County partnership with community members and local organizations
Served as a liaison between DPH and community health members/organizations which allows County to receive community feedback on emerging community issues.
Evaluated high infant & maternal mortality in African American women and modifies health community programs to assist with the disparities in the subject area
Served as a liaison between local community stakeholders and county initiatives.
Emergency response: Led COVID-19 community outreach assignments.
Community Health Worker
Los Angeles County, Department of Public Health, Community and Field Services
09.2018 - 06.2020
Supervised a team of 8 Community Health Workers (CHWs) at the MLK Healing Center
Oversaw daily outreach activities for CHWs, including performance evaluations, daily schedules, and timecards
Assisted with the development, planning, implementing, and evaluating of community outreach events
Evaluated existing program processes and provided recommendations to further improve community outreaches
Researched, assessed needs, developed, and implemented youth-focused programs and activities
Collaborated with the DPH Youth Advisory Council (YAC) to develop evidence-based programs on nutrition, mental health, substance abuse services
Assisted in coordinating, gathering, and analyzing gaps in services resulting in the YACs annual Wellbeing Conference
Assisted with the development of goals, formulated, and presented recommended objectives for YAC programs to upper management
Researched, assessed needs, planned, and developed health education programs focused on prenatal services, homelessness, youth services, breastfeeding, mental health, and substance abuse
Conducted formative evaluations to determine the need for food security and nutritional needs in SPA 6, including attending community meetings and administrating surveys, for chronic diseases and environmental health
Collaborated with community partners to assist with the development of monthly produce distributions 'Tasty Thursdays' at MLK Public Health Center
Coordinated, maintained and assisted in the developing of effective relationships with community stakeholders both internal and external partners including members of the DPH workforce, up to 80 members of health education workforce, community members, and other public and private agencies
Led new partnerships, while strengthening and deepening existing ones, interacted with external partners and stakeholders, including subrecipients, consultants, community-based partners, funders, donors, government representatives, and the general community
Home Visitor
Los Angeles Children Guidance Clinic
07.2011 - 04.2016
Provided program participants with weekly home visits
The Bridges Program focuses on comprehensive, multidisciplinary mental health interventions and direct care to teen mothers, mother, and newborn through regular home visits for up to five years
Implemented recommendations of improving policies to better serve families and clients
Provide clients with Socialization Training
Gather and analyze information collected during the interview process for program
Prepared a variety of reports to make positive recommendations that best serve clients
Make referrals to other community supportive agencies, assist the family with setting goals and develop a plan for achieving these goals
HV may represent or advocate for the needs and rights of clients at hearings or meetings with service providers, as needed
Prepared correspondence and documentation, answered phone calls, maintained and updated files and databases
Provided one-on-one training with staff
Quality Assurance and Accreditation: assist in collecting and submitting documentation
Assisted auditors, reviewed and scanned grant agreements and contracts
Followed guidelines for delivering research-based curriculum
Desired candidates are required to demonstrate the knowledge and skills required to successfully implement the model’s family-centered strategies
Conducted standardized, periodic screenings to identify potential developmental delays or health challenges facing the child will be required
Performs other duties as assigned
Home Visitor
Children's Institute Inc
07.2011 - 04.2016
Evaluated, synthesized, and developed recommendations with multidisciplinary teams and discussed formulating recommendations in connection with community health programs
Worked with teens that are victim of physical, sexual, emotional or verbal abuse from a dating partner
Provided domestic violence shelter information when client is ready for services
Engaged in a process of internal review with information necessary to illustrate implementation of the Standards and policies
Assisted in all areas of the audit process (e.g., interviews, up-to-date files, schedules, trainings etc..)
Provided Socialization Training
Collaborated with the parents to strengthen the family’s knowledge of child development
Coordinated focus groups with clients regarding quality-of-care issues
Trained staff on updated social service application process and other tasks (e.g., audit process) as well as client staff interaction
Provided resources and referrals to community support as appropriate
Developed and maintained appropriate case notes, records, and reports as required; complied with productivity standards of the agency and maintains an appropriate caseload to reach the weekly expectation of client contact and billable hours
Resource Specialist Program
Compton Unified School District
05.2005 - 06.2011
Tutored individuals or small groups of students (5th -12th grade) monitor and observe
Monitored academic progress to ensure high school students are on track to graduate
Maintained effective relationships with school staff via participation in meetings and professional development activities, email and other interactions to address and advocate for youth and their families
Assisted families with learning activities at home for their children, including participation with homework and other academic-related projects
Utilized relevant activities and manipulatives to supplement lessons with youth and teens who have learning disabilities
Advocate and Social Services Assistant and Coordinator
Getting Every Mother Situated 'G.E.M. S
03.2009 - 04.2011
Provided emergency assistance, referrals, and resources to low-income, battered, homeless, single mothers (inclusive of teen moms) and DMH referrals
Coordinated focus groups with clients regarding quality-of-care issues in order to provide a positive, welcoming and engaging facility
Assisted with the development, implementation, monitoring and evaluation of program policies, goals, and objectives
Gathered and analyzed information pertaining to the program; trained staff with the enrollment process of social service documents (e.g., Calfresh, Calworks and Medical services)
Administrative Secretary
Department of Veteran Affairs
01.1996 - 06.1996
Greeted incoming clients, light typing, answering phones, assisting clients by setting appointments, researching community resources, taking photo ID's, assisting veterans with filling paperwork for services
Referred veterans with drug/alcohol addiction, homelessness and mental health issues
Checked documentation before submission to the Department of Veterans Affairs
Monitored projects, requests, plans, improvements and correspondence
Made recommendations for improvement in Dept
Of Veteran Affairs procedures or other areas that deserve attention
Service Member
United States Army
08.1993 - 08.1995
Riffle training, physical fitness, transportation of government property, travel, discipline, organizational skills and leadership dedication
Education
Master’s Degree - Human Services
Capella University
Minneapolis, MN
09.2014
Bachelor of Science - Sociology
Cal State Dominguez Hills University
Carson, CA
07.2011
Associate of Arts - Child Development
Compton Community College
Compton, CA
06.2006
Skills
Program Development & Evaluation
Policy Implementation
Grant Writing & Compliance
Budget Coordination
Stakeholder Engagement
Quality Assurance
Community Advocacy
Microsoft office
Policy interpretation
Confidentiality
Certification
Child Youth Mental Health First Aid USA, 2019
Transdisciplinary Infant-Family and Early Childhood Mental Health Practitioner, 2018
Lactation Educator Counselor, 2017
Certified Infant Massage Instructor/ Certified Educator of Infant Massage, 2017
Timeline
Claim Assistant III
Los Angeles County, Department of Military and Veterans Affairs
03.2024 - Current
Supervisor Community Health Worker
Los Angeles County, Department of Public Health, Community and Field Services
07.2020 - 09.2023
Community Health Worker
Los Angeles County, Department of Public Health, Community and Field Services
09.2018 - 06.2020
Home Visitor
Los Angeles Children Guidance Clinic
07.2011 - 04.2016
Home Visitor
Children's Institute Inc
07.2011 - 04.2016
Advocate and Social Services Assistant and Coordinator
Getting Every Mother Situated 'G.E.M. S
03.2009 - 04.2011
Resource Specialist Program
Compton Unified School District
05.2005 - 06.2011
Administrative Secretary
Department of Veteran Affairs
01.1996 - 06.1996
Service Member
United States Army
08.1993 - 08.1995
Bachelor of Science - Sociology
Cal State Dominguez Hills University
Associate of Arts - Child Development
Compton Community College
Child Youth Mental Health First Aid USA, 2019
Transdisciplinary Infant-Family and Early Childhood Mental Health Practitioner, 2018
Lactation Educator Counselor, 2017
Certified Infant Massage Instructor/ Certified Educator of Infant Massage, 2017
Master’s Degree - Human Services
Capella University
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