Tanisha Ruffins
Chesapeake,VA
Summary
Accomplished Senior Property Manager with twelve years of property management and multi-site experience, four years of Business Management education, and over twenty-five years of excellent customer service, sales, analytical, organizational, verbal, and written skills with the proven ability to lead and work successfully with coworkers, customers, and the public.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Property Manager
Gates Hudson & Associates Inc.
2024.04 - Current
- Handled tenant complaints promptly and appropriately, calling in contractors/vendors.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Train, motivate and supervise all on-site staff in order to achieve operational goals of property.
- Conduct new employee indoctrination and annual performance reviews.
- Review and approve timesheets.
- Conduct on-going training with office staff. This includes leasing paperwork, access accounts payable and receivable system, workplace safety, and any other type of training that may be needed on a daily basis.
- Exercise direct supervision over the entire property staff.
- Administrative
- Investigate and respond to all written resident complaints received by Management.
- Maintain control of the applicant qualification process and approve or disapprove applications in accordance to established Gates Hudson guidelines.
- Control lease accuracy; ensure lease file is in compliance with established Gates Hudson policy and procedure.
- Ensure that all office files and records are in compliance with Gates Hudson & Associates's policy and standard business practice.
- Communicate with vendors/contractors concerning work scheduling, billings, vendor relations and certificates of insurance.
- Prepare rent increase Group Edit List for Regional Manager’s approval.
- Review mail, outside correspondence and inter-company correspondence.
- Attend scheduled corporate management meetings and conducts on-site staff meetings.
- Provide clerical assistance such as typing, filing, writing of reports, answering telephones, closing out daily work orders
- Correctly complete all lease applications and verifications. Notify prospects of results.
- Complete all lease paperwork including related addendums, accept rents and deposits.
- Complete guest cards including any required documentation on all prospects, send thank-you notes and perform follow-up.
- Responsible for maintaining accurate records, logs and operating access data system.
- Produce daily, weekly, and monthly reports using the access data system.
- Inventory office supplies on periodic basis.
- Provide clerical duties such as typing, filing, writing of reports, answering telephones, closing out daily reports, etc.,
- Adhere to accounts receivables checklist and monthly calendar.
- Collect, verify and post to the automated Accounts Receivable Module in ACCESS resident’s payments.
- Deposit all monies in the bank daily.
- Contact all delinquent tenants, send out reminder letters and follow through with phone calls if payment is not received before the due date.
- Print, review and audit the Delinquent/Prepaid Report, prepare and submit any necessary corrections to accounting department.
- Assess all non-recurring charges i.e. late and legal; move-in fees; administrative fees; pet fees; move-out charges; etc., in accordance with lease, county and state regulations.
- Issue Non-payment Notice or 5 Day Pay or Quit Notice to all delinquent tenants, in accordance with lease, county and state regulations.
- Forward suit list to attorney on all delinquent tenants and when necessary, testify in court in connection with delinquent judgments and possession litigation.
- Examine move-in accounts; ensure all recurring charges are assessed correctly prior to actual move-in occurs.
- Reconcile security deposit returns and move-out accounts; ensure all final charges are assessed and prepare Financial Disposition Form in an accurate and timely manner.
- Process all Vacated Tenant Bad Debt and forward to collection agency, as needed, in an accurate and timely manner
- Welcome and show property to prospective new residents. Also, handle incoming phone calls and complete appropriate paperwork.
- Review for accuracy of all advertising on a weekly basis or as necessary.
- Promote resident and business referral programs as established under company guidelines.
- Contribute ideas to Regional Manager for marketing property and improving resident satisfaction
- Maintain positive customer service attitude.
- Promote goodwill among prospects, residents, coworkers, and contractors.
- Review all notices to vacate to determine the cause for move-out. Make sure every attempt is made to save potential move-outs.
- Conduct move-in/move-out inspections with residents.
- Provide supervision of routine maintenance service to residents and follow-up for assurance of resident satisfaction.
- Physically walk and inspect the property on a regular basis; check on vacant apartments.
- Coordinate with maintenance and contractors to ensure timely turnovers after move-outs.
- Monitor and schedule all maintenance activities.
- Oversee and monitor preventative maintenance and energy management inspections and programs.
Senior Community Manager
Community First Management
2021.11 - 2024.04
- Responsible for working closely with the Homeowner’s Association, Board of Directors and Community First Management while facilitating solutions between the community, the company and internal support staff
- Delivers and promotes prompt, courteous, and outgoing friendly service to all residents, guests, and fellow employees in a manner that promotes our values
- Builds and nurtures professional relationships between the Community, the Board Members, and the Company
- Direct and coordinate the activities of contracted vendors and evaluate their performance
- Investigate complaints, disturbances, and violations, and resolve problems following rules and regulations
- Inspect grounds, facilities, and equipment to determine necessity of repairs or maintenance
- Solicit and analyze bids from contractors for repairs and/or maintenance
- Plan, schedule, and coordinate general maintenance, major repairs, and construction projects as directed
- Maintain records of maintenance and operating costs, as well as all related Association documents
- Assist Board with the selection of vendors and manage contracts for provision of Association services such as cleaning, maintenance, and access control services as directed
- Confer regularly with community association members to ensure their needs are being met
- Provides leadership to Team Members.
- Facilitated partnerships with external organizations, expanding the community''s resources and opportunities for collaboration.
- Directed crisis management efforts during challenging situations, mitigating potential negative impacts on the organization''s image or membership base.
- Actively listened to feedback from community members, addressing concerns promptly while maintaining professional integrity.
Senior Property Manager
Inland Residential Real Estate Services
2015.11 - 2019.06
- Responsible for managing operations and maximizing the financial value of this Class A apartment community
- Multi-site Management
- Managing administration of property operations and leasing office
- Direct all marketing efforts for the team
- Achieving monthly/yearly budget NOI
- Providing an excellent quality living environment for residents and positive work environment for team members
- Ensuring that all apartments and property grounds are maintained at company standards
- Audit lease files monthly
- Leased apartments
- Maintained property at 95% occupancy
- Hire, coach and train on-site staff, including maintenance staff
- Handled resident and prospect complaints
- Follow up on closed work orders to ensure the completion and satisfaction to the resident
- Ensuring that rent is collected and posted in a timely manner and following appropriate procedures when residents are delinquent
- Closed out at less than 1% in delinquency for 2 years
- Collect, post, and deposit rent/security deposits and other community income daily
- Lead the maintenance and management of budgeted occupancy, collections and expenses
- Process invoices daily
- Weekly REIT Reports due to Vice President of Property Management
- Trained and managed other managers in different regions
- Assisted with acquiring and selling multifamily communities with the Asset Management Department.
- Investigated and resolved any tenant complaints.
- Maintained meticulous records of all property transactions, including leases, renewals, and terminations.
- Reduced vacancy rates by implementing effective marketing strategies to attract quality tenants.
- Streamlined property management processes for improved efficiency and cost savings.
Property Manager
Mid America Apartments
2013.03 - 2015.10
- Responsible for managing operations and maximizing the financial value of this Class B apartment community
- Oversaw personnel, marketing, leasing, collections, resident relations, resident retention, customer service, community maintenance, contracted services, capital improvements, administration, reporting, community safety, and legal compliance
- Achieved the financial and operational goals of MAA and of the region
- Supervised all on-site staff including hiring, training, supervision and corrective measures
- Determined productivity standards of each staff member and communicated those standards with the goal of maximizing property performance and individual success
- Evaluated the performance of those standards for individual staff members and made resulting compensation decisions
- Provided professional and positive leadership to team members; resolved resident issues and/or delegated to staff members to resolve
- Performed the tasks of subordinate associates as needed that included leasing units and making units ready for leasing
- Tracked individual performance by monitoring common standards, received training as needed for job-related topics, and ensured that associates follow MAA policies and safety rules
- Responsible for establishing and monitoring the property budget daily in accordance with established goals
- Kept expenses in line with the budget and worked to achieve maximum performance based upon annual goals to increase revenue and other income
- Ensured that all applicable deposits, rents, fees and ancillary revenues were collected and deposited; submitted bills to be paid to the Accounts Payable Department via Payscan and made purchases necessary equipment and supplies for the community.
Education
Bachelor's Degree - Business Administration
Saint Leo University
Virginia Beach, VAAssociate of Applied Science - Business Management
Tidewater Tech
Virginia Beach, VA05.2005
Skills
- 12 years of Property Management Experience
- VTLRA Fair Housing
- 7 years Conventional (Class A & Value Add) Experience
- 4 years LIHTC/HUD Experience
- 5 yrs of Real Page Onesite Experience
- 7yrs Yardi Experience
- Lease Up Experience
- Multi-site Management
- 24 + yrs of Customer Service
- 24+ years of Sales Experience
- 15 years of Budget Management skills
- Provide weekly reports to EVP of Property Management
- 12 years Strong Collections Experience
Certification
- CAM Candidate- Certified Apartment Manager
- CPO-Certified Pool Operator
- VA. FAIR HOUSING-DPOR
Timeline
Property Manager
Gates Hudson & Associates Inc.
2024.04 - Current
Senior Community Manager
Community First Management
2021.11 - 2024.04
Senior Property Manager
Inland Residential Real Estate Services
2015.11 - 2019.06
Property Manager
Mid America Apartments
2013.03 - 2015.10
Bachelor's Degree - Business Administration
Saint Leo University
Associate of Applied Science - Business Management
Tidewater Tech
- CAM Candidate- Certified Apartment Manager
- CPO-Certified Pool Operator
- VA. FAIR HOUSING-DPOR
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