Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tanisha Shelby

Hammond,IN

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

25
25
years of professional experience

Work History

Facility Manager

CPS
Chicago, Illinois
07.2024 - Current
  • Monitored maintenance and repair of machinery, equipment and electrical and mechanical systems.
  • Analyzed existing procedures for cost savings opportunities within the company
  • Planned and coordinated the maintenance of facility equipment and systems.
  • Provided technical guidance to staff regarding facility operations and maintenance issues.
  • Surveyed facility to maximize safety and security.
  • Monitored facility maintenance for cleanliness and recommended improvements to overall aesthetics.
  • Recruited, trained, managed and evaluated performance of staff members involved in daily operations.
  • Resolved customer complaints pertaining to facility-related matters quickly and effectively.
  • Inspected buildings regularly to identify potential risks or hazards that may affect employee safety.
  • Established department goals and deadlines.
  • Monitored inventory levels of supplies used in the facility's operations.
  • Manage Twelve Plus Buildings
  • Maintained cleanliness and presentation standards to increase appeal of facility.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Identified needs of customers promptly and efficiently.

Custodial Manager

Aramark
Chicago, IL
02.2022 - 06.2024
  • Created training materials and conducted orientation sessions for new custodial staff members.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Delegated work to staff, setting priorities and goals.
  • Participated in meetings with senior leadership providing updates on progress made within the custodial department.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Provided direction and guidance to custodial staff on daily assignments and special projects.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Adhered to company policies regarding personnel matters including hiring, discipline, evaluations.
  • Inventoried incoming supplies and placed items in stock for use by personnel.
  • Ordered supplies for the custodial department as needed, staying within budget constraints.

Customer Service Manager

Access Financial Group
Crestwood, Illinois
01.2000 - 09.2020
  • Lead and develop teams
  • Leadership
  • Created reports on customer feedback, complaints, and suggestions for management review.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Train new and existing employees
  • Evaluated employee skill levels and implemented new techniques to boost staff knowledge.
  • Manage four locations
  • Process payroll
  • Set and exceed goals
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
  • Delegated work to staff, setting priorities and goals.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Mentored team members to succeed and advance within department and company.

Education

High School Diploma -

Muskegon High School
Muskegon, MI
06-1989

Skills

  • Facility maintenance
  • Inventory management
  • Safety compliance
  • Customer service
  • Training Manager
  • Employee training
  • Team leadership
  • Problem solving
  • Operational efficiency
  • Time management
  • Equipment operation
  • Leadership skills
  • Excellent communication
  • Operations oversight
  • Facility updating
  • Communication skills
  • Performance assessments
  • Facility operations
  • Team building
  • Staff supervision
  • Safety protocols
  • Goal setting
  • Performance evaluation
  • Relationship building
  • Teamwork and collaboration
  • Inventory control
  • Self motivation
  • Professionalism
  • Multitasking
  • Facility management principles

Timeline

Facility Manager

CPS
07.2024 - Current

Custodial Manager

Aramark
02.2022 - 06.2024

Customer Service Manager

Access Financial Group
01.2000 - 09.2020

High School Diploma -

Muskegon High School

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