Summary
Overview
Work History
Education
Skills
Activities
Playing Guitar, Art, Bike Riding,
Quote
Work Availability
Work Preference
Timeline
Barista
Tanisha Shrader

Tanisha Shrader

Greeley,CO

Summary

Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life. Compassionate and experienced in normal to high acuity environments. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities. Knowledgeable and experienced in coordinating care for diverse individuals. Proactive and resourceful with strong knowledge of community resources. Strong communicator with passion for helping others. Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.

Overview

18
18
years of professional experience

Work History

Case Management Agency (CMA)-Case Manager

Weld County Government
09.2022 - Current
  • SUMMARY
    Performs initial screening and functional assessment for individuals referred to the Weld County Case Management Agency (CMA) for long-term services and supports provided by waiver and state general funds programs. Develops Person-Centered Individualized Support Plans (PCISP) for eligible individuals and assists the individual in determining appropriate programs for service. Provides ongoing, person-centered, case management services to residents of Weld County, and their families when applicable, to enhance quality of life and meet their long-term care needs in the least restrictive setting.
    This position is non-exempt from the minimum wage and overtime requirements of the Fair Labor Standards Act.
    ESSENTIAL DUTIES AND RESPONSIBILITIES
    The following job duties are established to outline the basic duties and responsibilities of the above captioned position. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
    Compliance (20%):
    • Understands Home and Community Based Services (HCBS) waivers, non-HCBS programs, and State General Fund (SGF) Programs administered by the CMA.
    • Manages all components of assigned HCBS waivers, non- HCBS programs and State General Fund (SGF) Programs administered by the CMA.
    • Remains informed and complies with latest rules, regulations, and legislative issues that impact the Long-Term Care system, including requirements related to timelines, documentation, and training.
    • Accurately establishes and maintains individuals' physical and digital files in accordance with CMA contract and program regulations including maintaining all standards related to the computerized case management system.
    • Maintains all standards related to confidentiality and HIPAA regulations.
    Intake and Assessment (20%):
    • Completes initial screening of referred individuals to determine potential eligibility for long term care programs and/or referral to appropriate community services.
    • Ensures the member/family is notified of rights, that discussion of priorities occurs, and that they are given choice of services based on documented needs and goals.
    • Maintains a working knowledge of community resources and assistance programs.
    • Provides information as requested about all potential services and the enrollment process, guiding, and prompting through each step as needed.
    • Completes comprehensive functional assessments according to program regulations and mandatory time frames to determine eligibility for long term care programs.
    Person Centered Support Planning and Service Provision (20%):
    • Develops and implements a written person-centered plan of care which identifies specific services to meet each member's care needs as well as individual goals for those services and adjusts as needed.
    • Authorizes all long-term home health services as well as non-skilled waiver program services ensuring appropriateness and necessity of services according to program regulations while conforming to State cost containment guidelines.
    • Maintains communication with service providers as required by regulations to provide support and ensure services are implemented as planned and remain appropriate and necessary.
    • Assists the member and/or family to locate and select service providers.
    • Works with members, families, and community agencies to coordinate and facilitate services.
    • Provides support to access all services requiring additional outside steps, including written assessment/recommendation from therapists, bids, and accompanying paperwork and monitoring.
    • Works closely with community partners to maintain up to date and relevant information for referrals.
    • Facilitates, writes, and monitors annual assessments and/or support plans.
    • Adjusts services as necessary to continue to meet members' needs.
    Case Management (20%):
    • Applies case management principles to manage a diverse caseload of eligible members as required by regulations.
    • Meets with members and their families in their home, hospital setting, or other appropriate settings as determined by State and Federal regulations.
    • Maintains ongoing contact with members, via home visits, phone calls, and support plan meetings.
    • Convenes individualized support team meetings as needed or requested to address specific issues.
    • Participates in Human Rights Committee presentations and community meetings as needed.
    • Attends meetings, trainings, and conferences related to CMA programs administered and members served.
    • Participates in the appeal hearing process.
    • Attends and testifies at court proceedings when applicable.
    Advocacy (10%):
    • Advocates for the best interest of the member.
    • Mediates with members, families and providers during conflict situations and assists with problem solving to identify the best solutions to meet members' long term supportive needs including potential, future needs that may arise.
    • Participate in CMA and community planning and education as requested.
    Professionalism and Teamwork (5%):
    • Participates in a positive and value-added manner with both internal and external professional partners.
    • Stays informed by participating as appropriate in all team, unit, and division meetings, attends or views recordings for department updates and reads county wide messaging.
    • Participates as a team member of the department establishing and maintaining a high degree of cooperation with coworkers.
    • Display a willingness to collaborate and problem solve.
    • Understands how one's day to day work significantly impacts the team's success.
    • Accepts responsibility for own actions and follows through on commitments.
    Other Duties as Assigned (5%):
    • Follows policies and procedures, the Weld County Code of Conduct and adheres to strict confidentiality guidelines and appropriate release of information outlined in both.
    • Other duties may be assigned. Any one position may not include all duties listed, nor do the listed examples include all duties which may be found in positions of this class.
  • Collaborated with cross-functional teams to streamline interdepartmental communication and improve overall financial operations.
  • Supported audit processes, ensuring compliance with all internal control requirements and external regulations.

Health Information Management Coordinator

Pathways Hospice
11.2016 - 09.2022
  • SUMMARY

The Health Information Specialist provides support function to maintain an effective and efficient Health Information (HIM) department that is compliant with all state, federal, accreditation and internal policies related to agency documentation and records

  • The position provides general clerical and administrative support for the Health Information department
  • The position works with confidential clinical records to fulfill regulatory standards for accuracy and completeness of hospice documentation
  • In addition, this position assists the Admission Team to assure that clinical records are handled in a prompt and efficient manner and that the daily workflow within the HIM department is the most efficient use of agency resources.
  • Identified areas for improvement within existing HIM processes, recommending strategic changes that led to increased operational efficiency across multiple departments within the healthcare facility.
  • Conducted thorough audits of health records to identify discrepancies and ensure complete documentation for regulatory compliance.
  • Managed medical coding processes, improving the quality of billing and reimbursement procedures.

Procedure Scheduler

Banner Health Gastroenterology Clinic
06.2016 - 08.2017
  • SUMMARY

This position is responsible for scheduling all internal/external patients for specialty gastroenterology procedures

  • Provides customer service and educates patients on how to prepare for their procedures.
  • Improved office workflow by collaborating with colleagues on best practices for scheduling processes.
  • Assisted in reducing patient anxiety by providing clear communication about upcoming procedures, including necessary preparations and post-procedure care instructions.
  • Demonstrated flexibility in adapting to changing priorities while maintaining excellent attention to detail in processing complex schedules.
  • Reduced wait times for patients by optimizing the scheduling process and eliminating doublebookings.

Intake Representative, Hospital Liaison, and Mastectomy Fitter

Banner Home Medical Equipment
08.2010 - 06.2015
  • SUMMARY

This position is responsible for providing customer service for referral sources requiring durable medical equipment

  • Also, provides intake and support services to dispatch coordinator to allow and ensure an efficient delivery of equipment, supplies, and service to patients.
  • Reviewed patient records for accuracy and completeness.
  • Served as a liaison between clients and healthcare providers, fostering strong relationships that facilitated seamless service coordination.

Line Starter/Hostess

Northern Colorado Medical Center (Banner Health)
09.2008 - 08.2010
  • SUMMARY

This position works as a member of the food service team on one or more assignments in cleaning, food preparation, retail café, and patient tray-line

  • Provides service and assistance to patients, staff, and other customers in accordance with established dietary and retail café policies and procedures.

Manager/Shift Lead

Taco Bell
04.2006 - 09.2008
  • SUMMARY

This position is responsible for assisting the general manager and providing leadership to all staff members to ensure a successful shift as well as an enjoyable work environment and addressing any customer concerns or complaints to provide a pleasant dining experience according to Taco Bell's standards.

  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.

Education

High School diploma -

Frontier Academy
Greeley, CO
05.2008

Skills

Type 35 WPM

Customer Service 18Years

Management experience

Case Management

Interpersonal skills
HIPAA Compliance

Clinical & Clerical office setting experience
Office Equipment (Phone, Fax, Scan, Copy)

Medical Terminology Advanced

Scheduling Experience

Microsoft office software Intermediate
Valid Colorado Driver’s license

Electronic Health Records

Clinical Documentation

CPR/First Aid

Activities

  • Volunteered in Larimer County Correctional facility for 6 years
  • Currently volunteering in the Platte Valley Youth Correctional facility (7 Years)
  • Annual Community Fundraising
  • Community outreach

Playing Guitar, Art, Bike Riding,

I am an intermediate musician who enjoys playing music and making the music come out the way it is felt in the soul. Art is another outlet I use to decompress and express the inner being of my soul. Bike riding is my remedy to a long day and getting exercise all at the same time.

Quote

There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

Hybrid

Important To Me

Work-life balanceCareer advancementPaid sick leaveHealthcare benefitsFlexible work hoursPaid time offWork from home optionTeam Building / Company RetreatsPersonal development programs

Timeline

Case Management Agency (CMA)-Case Manager

Weld County Government
09.2022 - Current

Health Information Management Coordinator

Pathways Hospice
11.2016 - 09.2022

Procedure Scheduler

Banner Health Gastroenterology Clinic
06.2016 - 08.2017

Intake Representative, Hospital Liaison, and Mastectomy Fitter

Banner Home Medical Equipment
08.2010 - 06.2015

Line Starter/Hostess

Northern Colorado Medical Center (Banner Health)
09.2008 - 08.2010

Manager/Shift Lead

Taco Bell
04.2006 - 09.2008

High School diploma -

Frontier Academy
Tanisha Shrader