Tanisha Sledge
Columbia,MS
Summary
Experienced Customer Service Representative with over a decade of experience in providing exceptional customer service in fast-paced environments. Proven expertise in troubleshooting, maintaining customer accounts, and managing client relationships. Exceptional communication, organizational, and problem-solving skills. Seeking a challenging role to leverage my skills and contribute to the success of a dynamic team.
Overview
9
9
years of professional experience
Work History
Senior Coordinator-Account Review Specialist
Walmart
Columbia , MS
05.2023 - Current
- Conducted comprehensive investigations of customer accounts for potential fraud via chat, email, and phone
- Handled fraud investigations and made decisions regarding account approval or denial
- Reviewed accounts and conducted detailed analysis to mitigate risks and ensure account security.
- Developed and maintained relationships with customers, vendors, and other stakeholders to ensure successful project outcomes.
- Provided oversight of project deliverables, ensuring quality control throughout the process.
- Coordinated resources across multiple departments to complete projects on time and within budget.
Customer Service Representative
Amazon.com
08.2022 - 01.2023
- Provided top-notch customer service, addressing queries and managing customer accounts
- Interacted with customers via live chat, inbound, and outbound calls, maintaining a satisfaction rating of 10
- Effectively tracked customer queries and escalated tickets to relevant departments, thereby strengthening client relationships
- Identified customer needs and recommended appropriate products, enhancing customer loyalty.
- Answered customer inquiries and provided accurate information regarding products and services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Customer Service Representative
Alorica
Remote
06.2021 - 08.2022
- Assisted customers with Express Scripts inquiries, policy coverages, and order processing
- Effectively handled order tracking and payment processing errors, improving customer experience.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Customer Service Representative
Conduent
Remote
06.2020 - 06.2021
- Provided assistance with Apple product-related questions and troubleshooting
- Specialized in providing services for Mac, iOS, and device troubleshooting, handling 20-40 calls a day.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Server
Barefoot Billy's
Biloxi, MS
11.2017 - 03.2020
- Exemplified excellent customer service in serving customers, handling cash transactions, and maintaining a clean work environment.
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Customer Service Representative
General Dynamics Information Technology
Hattiesburg, MS
08.2017 - 12.2017
- Guided customers through the online application process for health insurance and provided detailed information on pricing and policy coverage.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Production Worker
Crown Health Care Laundry Services
Columbia, MS
06.2016 - 04.2017
- Ironed and folded linen for local hospitals and clinics, mending articles as needed.
- Inspected product quality prior to packaging and shipment.
- Assisted in setting up production lines for manufacturing processes.
- Maintained inventory of raw materials, tools, parts, supplies, and finished goods.
- Performed minor repairs on machinery as needed.
Customer Service Representative
WALMART CLAIMS MANAGEMENT, INC
Hattiesburg, MS
08.2015 - 06.2016
- Handled customer complaints and compliments for Walmart stores professionally, informing management of store issues.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Consulted with customers to resolve service and billing issues.
- Set up and activated customer accounts.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Education
General Educational Development -
Biloxi High School
06.2020
Skills
- Proficient in troubleshooting, managing mobile devices, and multitasking
- Strong organizational skills and experience in call center environments
- Familiarity with operating systems: Windows, iOS, Android
- Excellent communication and interpersonal skills
- Proficient in Microsoft Office Suite, Zendesk, and Salesforce
- Experience in customer service, conflict resolution, time management, and sales
- Detail-oriented with strong analytical skills
- Administrative Leadership
- Project Management
- Data Entry
- Database Management
- Contract Management
- Financial Management
- Information Collection
- Recordkeeping
- Consulting
- Resource Allocation
- Document Management
- Business Administration
- Meeting Coordination
- Best Practices Implementation
- Medical Terminology
- Work Planning and Prioritization
- Project Coordination
- Relationship Building
- Schedule Management
- Point of Contact
- Customer Service
- Writing Requirements
- Data retrieval systems
- Patient Scheduling
- MS Office
- Document Control
- Budget Planning
Timeline
Senior Coordinator-Account Review Specialist
Walmart
05.2023 - Current
Customer Service Representative
Amazon.com
08.2022 - 01.2023
Customer Service Representative
Alorica
06.2021 - 08.2022
Customer Service Representative
Conduent
06.2020 - 06.2021
Server
Barefoot Billy's
11.2017 - 03.2020
Customer Service Representative
General Dynamics Information Technology
08.2017 - 12.2017
Production Worker
Crown Health Care Laundry Services
06.2016 - 04.2017
Customer Service Representative
WALMART CLAIMS MANAGEMENT, INC
08.2015 - 06.2016
General Educational Development -
Biloxi High School
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