Tanisha Sledge

Ensure all billing data matches i.e. account number, meter number, company name, company address.

• Complete 35 bills per hour.
• Completed accurate and efficient data entry and database updates to support business operations.
• Identified and corrected data entry errors to prevent duplication across systems.
• Reviewed and updated account information in company computer system.
• Compiled data from source documents prior to data entry.
• Demonstrated versatility in handling multiple software platforms simultaneously, adapting quickly to new technologies as they emerged.
• Investigated suspicious transactions, resulting in timely identification and prevention of financial crimes.
• Enhanced fraud detection capabilities for improved customer protection through continuous data analysis.

• Performed data import, scanning or manual keying processes to verify invoice accuracy.
• Executed account updates and noted account information in company data systems.
• Created highly organized filing system for account documents resulting in increased efficiency.
• Verified accuracy of information and resolved discrepancies with vendors before entering invoices for payment.
• Consistently met and exceeded production targets by maintaining a strong work ethic, close attention to detail, and dedication to operational excellence.

• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Handled client inquiries with exceptional professionalism and enthusiasm.
• Provided assistance to plan participants by explaining Medicaid benefits information to ensure educated selections.
• Escalated customer satisfaction ratings by offering valuable insights to customers' needs and expectations.
• Answered 35 daily phone calls to resolve Health Insurance related customer issues.

• Monitored alarms and activity on panels, doors and gates throughout facility to detect threats to worker safety and prevent or address improper access to secured areas by unauthorized parties.
• Reported incidents of suspicious behavior.
• Reported security breaches to police or fire departments or other municipal agencies when facility required intervention to protect worker safety.
• Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
• Managed high volumes of inbound and outbound calls in fast-paced environment to build, cultivate and establish lucrative client relationships.

• Explain Healthcare Benefits.
• Review Medical & Rx Claims.
• Medicare Certified.
• Health Event Case Manager.
• Trained Employees on Ramp up for Navigate4Me Program.
• Developed appropriate care plans for at-risk individuals and high-risk families.
• Coordinated support services and optimized communication between healthcare workers and patients.
• Optimized program resource utilization to prevent unnecessary hospital admissions.
• Reviewed treatment plans against individual goals and healthcare standards.
• Managed logistics for abuse and neglect cases from start to finish.

• Contacted maintenance shops to process payments, receive refunds, and fix data related errors.
• Reconciled monthly statements and transactions to keep records accurate and current.
• Problem-solved accounts payable questions on behalf of internal team members, management and vendors.
• Issued 75 payments to vendors and suppliers on a daily basis.

• Assist with claims (death, property, and health).
• Effectively managed a high-volume of inbound and outbound customer calls.
• Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
• Managed high call volume with tact and professionalism.
• Met or exceeded service and quality standards every review period.
• Defused volatile customer situations calmly and courteously.
• Addressed and resolved customer product complaints empathetically and professionally.
• Answered an average of 96 calls per day by addressing customer inquiries, solving problems and providing new product information.

• Gathered and verified all required customer information for tracking purposes.
• Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
• Mastery of customer service management systems and databases.
• Resolved service, pricing and technical problems for customers by asking clear and specific questions.
• Met or exceeded service and quality standards every review period.
• Addressed and resolved customer product complaints empathetically and professionally.
• Accurately documented, researched and resolved customer service issues.
• Referred unresolved customer grievances to designated departments for further investigation.
• Developed reputation as an efficient service provider with high levels of accuracy.