Tanisha Smith
Granite City,IL
Summary
Talented security professional skilled at conducting building patrols, securing entrances and exits and keeping visitors under constant surveillance. Skilled in writing reports, updating records and handling simultaneous tasks in fast-paced settings. Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Security Professional
Universal Allied Security
04.2022 - Current
- Assessed ongoing risk factors and suggested improvements to senior management.
- Outlined and maintained security patching schedule to efficiently address ongoing system issues.
- Drafted reports of property damage, theft, accidents, and unusual occurrences to document daily activities and irregularities.
- Partnered with IT department members to minimize exploits on system coverage.
- Managed and supported organization-wide privacy and security management measures.
- Monitored property and investigated areas of suspicion.
- Recorded incident reports with detailed accounts of occurrences.
- Screened incoming employees, personal belongings, and shipments for security concerns.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Driver Associate/Customer Service Associate
Amazon
01.2019 - 02.2022
- Met customer call guidelines for service levels, handle time and productivity.
- Created and maintained detailed database to develop promotional sales.
- Provided customer feedback to management and identified areas of improvement for products and services.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Answered at least 150 customer telephone calls promptly to avoid on-hold wait times a day.
- Delivering between 100 to 200 packages daily
Education
High School Diploma -
East Saint Louis Senior High School
4901 State Street East Saint Louis06.2016
Skills
- Security Screening
- Company Risk Management
- Personnel Protection
- Crisis Situations
- Screening Personnel
- Daily Status Reports
- Building Patrols
- Security Officer Training
- Safety and Security Procedures
- Critical Thinking
- Reading Comprehension
- Microsoft SharePoint
- Security Reporting
- Law Enforcement Collaboration
- Weapons Screening
- Detailed Activity Logs
Timeline
Security Professional
Universal Allied Security
04.2022 - Current
Driver Associate/Customer Service Associate
Amazon
01.2019 - 02.2022
High School Diploma -
East Saint Louis Senior High School
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