Tanisha Sykes
Indianapolis,USA
Summary
Dynamic customer service professional with a proven track record at Elevance Health, excelling in conflict resolution and effective communication. Recognized for enhancing customer loyalty through personalized interactions and complex problem-solving, consistently achieving high satisfaction ratings. Adept at fostering team collaboration and mentoring staff to elevate service standards.
Overview
11
11
years of professional experience
Work History
Consumer Service Associate
Elevance Health
Indianapolis, IN
06.2021 - Current
- Boosted customer loyalty and improved implementation of solutions by personalizing interactions.
- Responded to customer calls and emails to answer questions about products and services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided accurate answers and solutions to customer concerns, inquiries and complaints.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
Customer Service Representative
Anthem
Indianapolis, IN
10.2018 - 06.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Investigated and resolved customer inquiries and complaints quickly.
- Resolved customer inquiries through effective communication and problem-solving techniques.
Store Manager
Allied Communications
Indianapolis, IN
04.2014 - 10.2018
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Education
High School Diploma - General Studies
William J Bogan Computer Technical High School
Chicago, IL06.2000
Skills
- Conflict Resolution
- Courteous Demeanor
- Problem Solving
- Active Listening
- Customer service
- Problem solving
- Effective communication
Timeline
Consumer Service Associate
Elevance Health
06.2021 - Current
Customer Service Representative
Anthem
10.2018 - 06.2021
Store Manager
Allied Communications
04.2014 - 10.2018
High School Diploma - General Studies
William J Bogan Computer Technical High School
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