TANISHA TARVER
7349 E 50th PL,OK
Summary
Experienced Night Manager bringing proven track record in hotel operations and customer service. Skilled in managing overnight hotel tasks, ensuring prompt issue resolution and improving guest satisfaction rates. Demonstrated ability to lead and motivate team members to maintain high performance levels. Encouraged positive guest feedback through proactive management style. Skilled Night Manager experienced in overseeing large teams. Versed in handling all areas of retail management including inventory merchandising, schedule development, documentation and training.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Night Manager/Night Auditor
Quality Inn
Tulsa, OK
03.2007 - Current
- Ordered supplies as needed and monitored stock levels throughout the night shift.
- Scheduled and supervised shifts, ensuring adequate coverage at all times.
- Ensured compliance with local laws and regulations related to health, safety, or other areas.
- Monitored security cameras to ensure the safety of customers and employees.
- Analyzed financial data to identify areas where cost savings could be achieved.
- Maintained records of employee attendance, overtime hours, tips received.
- Created reports summarizing daily operations activities such as sales figures, cash flow management.
- Responded promptly to inquiries from customers or clients about services offered by the business.
- Implemented changes in policies or procedures when necessary to ensure smooth operation of the business.
- Provided training for new night shift personnel on proper use of equipment and safety protocols.
- Managed payroll processing for night shift employees including calculating wages based on time worked.
- Resolved customer service issues in a timely manner while preserving company standards of quality and professionalism.
- Oversaw general upkeep of public areas and restrooms.
- Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction.
- Scheduled cleaning and maintenance for rooms and equipment.
- Provided information services to guests regarding promotions, pricing, and reservations.
- Secured building and walked grounds, fostering health and safety of employees and guests.
- Promoted teamwork and quality service through communication and coordination with other departments.
- Communicated with management via email or phone message to report issues needing attention.
- Covered switchboard and answered calls from guests and upper management.
- Stocked shelves and racks and placed mannequins in key areas to attract customers to store.
- Conducted routine inspections of front office and public areas, taking immediate actions to correct deficiencies.
- Responded promptly to guest requests to achieve customer satisfaction.
- Oversaw night audit function and preparation of daily financial reports.
- Maintained and enforced procedures for security of monies, credit and financial transactions and guest security.
- Established friendly relationships with regular guests, members and residents.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assigned work and monitored performance of project personnel.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Serv Safe Manager
Tulsa Technology Center
Tulsa, OK
06.2024 - 06.2024
- Ensured compliance with regulatory requirements and industry standards.
- Ensured compliance with all applicable laws, regulations, industry standards.
Education
Information Management - Information Management
Wright Business School
Tulsa, OK05-1995
Skills
- Property Security
- People Management
- Payroll Management
- Reservations Management
- Guest Relations
- Bank Deposit Preparation
- Assignment Delegation
- Conflict Resolution
- Shelf restocking
- Strong leadership
- Complaint Handling
- Staff training experience
- Guest Assistance
- Customer Service
Affiliations
- In my spare time love to spend time with family.
- Admiring my fish.
- Reading
- and Organizing.
Accomplishments
- Graduated Business school with the highest Honor
Certification
- Serv Safe Certification
References
References available upon request.
Timeline
Serv Safe Manager
Tulsa Technology Center
06.2024 - 06.2024
Night Manager/Night Auditor
Quality Inn
03.2007 - Current
Information Management - Information Management
Wright Business School
- Serv Safe Certification
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