Tanisha Taylor
New Bedford,Massachusetts
Summary
Demonstrated leadership skills and ability to adapt to various work environments .Ability to communicate effectively with customers and professional partners. Motivated self-starter, detail oriented, dedicated to achieving, high-quality results .Follow instructions, manage time, and meet deadlines .
Overview
21
21
years of professional experience
Work History
Patient Service representatives
Boston Medical center
09.2022 - Current
- Request refill on medication, Triage patients symptom, Request drug prior authorization, Appointment setting, Referral coordinating, Assisting with emergenct calls, Assisting in psychiatric crisis calls, Documentation of calls and dialect, Manages large volumes of inbound and outbound calls in a timely manner: always identifying self and clinic, Provides assistance to patient and other contacting the clinic by telephone; may provide direct assistance, or take messages and direct calls to the appropriate party, Completes initial registration information of new patients following established policies and procedures, Updates any changes of patient’s information in computer database and scans updated paperwork into Electronic Health Record (EHR) under correct tabs; including documenting phone notes when appropriate, Follow communication “scripts” when handling different topics, Identify patients’ and other customers’ needs, clarify information, research every issue and provide solutions and/or alternatives, Navigate through patients’ chart in the EHR to locate appropriate information, Maintains daily EHR worklist, Informs patients of share of cost and co-pays for all types of payers, Verifies coverage under insurance, Medicare/Medi-Cal, Managed Care and other federal/state programs, Verifies pharmacy information and other clinical information related to a patient’s visit, Verify insurance and confuct full New Patient registration
Patient Care Representative (PER DIEM)
Shields MRI
New Bedford, MA
04.2021 - 01.2023
- Keep front desk clean, tidy and supplied with all the necessary supplies, Greet, communicate with and welcome guests, Answer all the customers' questions and address their complaints, Answer all incoming calls, redirect them when needed, Receive letters, packages and send them to appropriate destination, Prepare and manage outgoing mail, Check, sort and forward emails’, Accept copays, Check insurance, Register new patients, Confirm appoinments with reminder calls, Working on provider buckets, Radiology prior authorizations
- Organized timely and accurate referrals to help patients obtain health care services and access available resources.
- Counselled patients on potential financial liabilities and payment requirements.
- Provided assistance with registration paperwork during new patient intakes.
- Demonstrated flexibility during changes to patient care practice.
- Facilitated daily interaction between patients and hospital staff, coordinating special events for patients and families and providing educational materials and emotional guidance.
Medical Assistant
Manet Community Health Center
Taunton, Ma
06.2020 - 09.2022
- Contacted medical facilities to schedule patients for admission.
- Assisted back office patient processes to reduce office wait times.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
- Scheduled appointments for patients via phone and in person.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Handled general office duties to support administrative staff during peak hours.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Conducted routine laboratory tests and sample analyses to monitor diseases.
- Changed dressings on wounds to prevent infection and check for healing.
- Conducted insurance verification and pre-certification and pre-authorization functions.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Performed preliminary physical tests to accurately record results in patient history summary.
- Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
Coordinator /Practice Assistant
Boston Medical Center Ambulatory Pediatric Urgent Care
Boston, MA
08.2018 - 06.2020
- Planned and managed operations to achieve objectives within budgets.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Collaborated with vendors to arrange contracts for services or products needed by the organization.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Resolved customer complaints or answered customers' questions.
- Maintained records of customer needs and preferences.
- Researched new technologies to enhance productivity levels across all departments.
- Recruited, interviewed and selected employees to fill vacant roles.
- Interpreted and explained work procedures and policies to brief staff.
Child Watch
YMCA OF GREATER BOSTON (Wang)
Boston, MA
02.2016 - 01.2019
- Keep records of children's growth, development and behavior, Develop activities to keep children engaged, Help children in understanding and following teacher's instructions, Encourage children in performing tasks by themselves, Maintain environment very clean, appealing and safe, Parent briefing, Homework help
- Attended training sessions related to childcare practices on a regular basis.
- Developed relationships with local organizations to expand outreach efforts.
- Promoted healthy eating habits among children by providing nutritious snacks.
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
- Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
- Ensured that all safety guidelines were followed at all times.
- Secured indoor and outdoor premises to protect children.
- Developed and implemented lesson plans and activities for children of various ages.
- Instructed children in eating, resting and restroom habits.
- Communicated with parents about daily activities and any concerning behaviors.
Coordinator /Practice Assistant
Boston Medical Center Ambulatory Float pool
Boston, MA
08.2016 - 08.2018
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Researched and prepared reports required by management or governmental agencies.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Facilitated communication between different departments in order to resolve issues quickly.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Researched new technologies to enhance productivity levels across all departments.
- Monitored inventory levels and ordered additional supplies as needed.
- Enhanced performance through collaboration with diverse teams.
- Maintained calendars of upcoming events, meetings and deadlines.
- Developed strategies to improve operational procedures and reduce costs.
- Delegated work to staff, setting priorities and goals.
- Guided employees in handling difficult or complex problems.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Assisted with the development of marketing campaigns aimed at increasing sales volume.
Practice Assistant
Boston Medical Center Dermatology
Boston, MA
03.2010 - 04.2016
- Vitals, documenting procedures, assisting with suturing, wound care dressings ,patient restraining, sending specimens to lab, setting up procedure trays for surgical and non surgical procedures, autoclaving of instruments, patient flow, patient verifying, obtaining medical records and referrals, booking appointments, ordering medications from special pharmacies, calling in medications for patients to pharmacies, vitals, registration of arrived patients, suture removals, checking prescription lines, Drug Prior Authorization Processing ,accepting co-pays and cosmetic procedure payments ,answering phones, stocking rooms, setting up MRI’s and other Radiology Appointments, cleaning rooms, and exam tables,Triaging calls,directing urgent calls to appropriate staff.
Group Leader
Boys and Girls Club
Roxbury, MA
07.2007 - 01.2010
- Attending childcare trainings & team building work shop, Parent conferences, Homework help, reading and math clubs, solving member issues with conferences, serving lunch to members, Assisting on Field Trips
- Classified defects from finished orders for record tracking and statistics.
- Organized weekly meetings to review objectives, discuss accomplishments, and plan future goals.
- Helped achieve team goals by rotating production lines and daily duties to meet demand.
- Hand-assembled needed parts with bolts and screws.
- Encouraged team members to take initiative in their roles by offering rewards for going above expectations.
- Executed routine and non-routine work, driving cost-effective operations.
- Assisted newly hired team members by explaining company procedures and safety requirements.
- Motivated teams to reach their highest potential by setting achievable goals.
Practice Assistant
Boston Medical Center Emergency Pediatrics Internship
Boston, MA
07.2009 - 08.2009
- Orthostatic, documenting procedures, assisting Medical Doctors with suturing lacerations, Patient restraining, urinalysis, sending of specimens to labs, Irrigating Lacerations, EKGs, Patient education on wheel chairs, canes, and crutches, obtaining medical information, Patient verifying, Assisting with pap/pelvic exams, Patient education on impression and plans, Preparing examination rooms
Teachers Assistant
Ellen Jackson Daycare Center
Boston, MA
07.2003 - 09.2007
- Same as Above
- Monitored students in class, hallways and cafeteria to enforce school rules.
- Graded assignments and tests and documented results into filing systems.
- Moderated parent-teacher conferences to discuss student progress or areas of concern.
- Assisted teachers with instruction and provided clerical support for diverse needs.
- Notified instructors of errors or problems with assignments.
- Instructed and monitored students in use and care of equipment and materials.
- Proctored examinations and monitored for cheating.
- Prepared lesson materials, bulletin board displays, exhibits and demonstrations to assist teachers in classroom preparation.
- Helped students master assignments and reinforced learning concepts presented by teachers.
- Coordinated daily tasks between teachers and other staff members.
Volunteer
The Greater Boston Food Bank
Boston, MA
10.2015
- Load packages on conveyor belts and on delivery trucks, Move and store materials and products, Stack materials in accordance to instructions, Pack and seal products and materials, Assist with unloading trucks, Determined different material and products to be packed, Packed and sealed products according to instructions, Loaded and unloaded goods and materials, Assisted with warehouse related work such as stocking, Demonstrated ability to understand and follow instructions, Exceptional communication skills, Physically dexterous with the ability to carry over 20lbs
Medical Assistant/ secretary
Hawthorn Medical
Dartmouth, MA
- Responded to patient callbacks and phone-in prescription refill requests.
- Supported administrative staff by processing payments.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Incorporated outside records into charts and EHR.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Administered medications under physician's supervision.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Inspected equipment to ensure proper working order prior to use on patients.
- Labeled and completed lab requisitions using ICD and CPT coding.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
- Measured vital signs and took medical histories to prepare patients for examination.
- Provided assistance to medical staff in performing minor surgical procedures.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
Nursing Assistant (nights)
Boston Childrens Hospital Othopedic Surgery Inpatient
- Recognize and respond to the needs of the patients and families, recognize and communicate changes in the resident’s condition to the appropriate nursing team member, Adhere to Safe Patient Handling practices, i.e
- Maintain a no manual lift environment, Assist residents with all aspects of personal care as indicated in the care plans, Document pertinent information regarding care delivered in the designated areas of the resident’selectronic medical record, Report accidents and incidents as they occur, Report any observed or suspected resident abuse immediately, Observe and report skin integrity, Be proficient in obtaining vital signs and other procedures such as temperature, pulse, respirations, blood pressure, weight, pulse oximetry and urine and stool specimens as directed, Follow infection control practices, Attend and participate in ongoing training and educational classes, Maintain confidentiality and privacy of the resident according to HIPPA regulation, Repositioning, Diaper changes on all ages, Lifting of patients, Record ADL, Asssitin in bathing and feeding patients
Education
Associate of Science - Natural Sciences
Quincy College
Quincy, MA01-2020
Medical Assistant Diploma -
EVEREST INSTITUTE
Early Childhood education -
URBAN COLLEGE OF BOSTON
High School Diploma -
SNOWDEN INTERNATIONAL HIGHSCHOOL
Skills
- Demonstrated leadership skills and ability to adapt to various work environments Ability to communicate effectively with customers and professional partners Motivated self-starter, detail oriented, dedicated to achieving high-quality results Follow instructions, manage time, and meet deadlines Organized
- Reception Management
- Medical Billing
- Medical Filing
- Onsite Tours
- Appointment Confirmation
- Appointment Scheduling
- System Updates
- Customer Service
- Routing Lab Results
- Eligibility Determination
- Patient Interviewing Skills
- Recording Histories
Honors Awards
- Certificate in Team building
- Certificate in “Bullies, targets, and Bystanders”
- Certificate in Medical Assisting
- Certificate in Preschool Teaching
Timeline
Patient Service representatives
Boston Medical center
09.2022 - Current
Patient Care Representative (PER DIEM)
Shields MRI
04.2021 - 01.2023
Medical Assistant
Manet Community Health Center
06.2020 - 09.2022
Coordinator /Practice Assistant
Boston Medical Center Ambulatory Pediatric Urgent Care
08.2018 - 06.2020
Coordinator /Practice Assistant
Boston Medical Center Ambulatory Float pool
08.2016 - 08.2018
Child Watch
YMCA OF GREATER BOSTON (Wang)
02.2016 - 01.2019
Volunteer
The Greater Boston Food Bank
10.2015
Practice Assistant
Boston Medical Center Dermatology
03.2010 - 04.2016
Practice Assistant
Boston Medical Center Emergency Pediatrics Internship
07.2009 - 08.2009
Group Leader
Boys and Girls Club
07.2007 - 01.2010
Teachers Assistant
Ellen Jackson Daycare Center
07.2003 - 09.2007
Medical Assistant/ secretary
Hawthorn Medical
Nursing Assistant (nights)
Boston Childrens Hospital Othopedic Surgery Inpatient
Associate of Science - Natural Sciences
Quincy College
Medical Assistant Diploma -
EVEREST INSTITUTE
Early Childhood education -
URBAN COLLEGE OF BOSTON
High School Diploma -
SNOWDEN INTERNATIONAL HIGHSCHOOL
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