Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Tanisha Thornton

Houston,Texas

Summary

I am a well-rounded leader who can provide outstanding communication skills. i am able to communicate with individuals of diverse ethnicities and cultural backgrounds. I have strong personnel management strategy and leadership skills; adept at supervising and managing teams to complete tasks in a timely manner. Excellent interpersonal skills with the ability to interact with individuals and large groups to increase production. I also have over 8 years of customer service experience including conflict resolution and strategic problem-solving abilities. Exceptional organization development. i am Proficient in multi-tasking in fast paced working environment to improve customer satisfaction and overall operational excellence.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Restaurant Manager

MOD Pizza
Houston, TX
07.2022 - Current
  • Ensuring company policies and procedures for food safety, sanitation, and quality are followed according to state and federal standards
  • Assisting the team in meeting sales, stock loss, labor objectives, and margin goals to increase profitability and reduce product waste
  • Organizing and managing food service training for staff members to learn all facets of company operations and job performance
  • Demonstrating leadership skills while delegating multiple duties to staff members for completion at a designated time.

Restaurant Squad Member

MOD Pizza
Houston, Texas
02.2022 - Current
  • Entered orders into a point of sale system and communicated with customers to ensure customer satisfaction
  • Assisted with online orders to ensure accuracy of the order and time management
  • Cleaned and stocked the restaurant to adhere to all food safety regulations and temperature control guidelines
  • Processed payments to ensure proper cash handling procedures

Restaurant Manager

IHOP
Houston, TX
10.2020 - 01.2022
  • Completed daily tasks such as bussing tables and prepping stations which allowed smooth transitions for everyday operations.
    • Served customers with excellent service which resulted in an increase in customer retention by answering questions and assisting customers in
    making the best meal choices based on their preferences.
    • Collaborated with team members to ensure end-of-day quotas exceeded management expectations.
  • Ordered supplies from vendors as needed while staying within budget guidelines.

Lead Hostess

P.F. Chang's
Houston, TX
06.2018 - 09.2020
  • Monitored waitlist quotes while efficiently directing the seating of guest parties for proper server balance, quicker table turnover, and overall customer satisfaction
  • Prepared for daily operations by cleaning and equipping the dining area according to management standards to ensure a comfortable environment for customers and coworkers
  • Confirmed reservations by contacting guests to make sure customer needs were met while assisting walk-in guests as well.

Education

High School Diploma -

James Bowie High School
Arlington Tx
06.2017

Some College (No Degree) - Criminal Justice

Tarrant County College
Arlington, TX

Skills

  • Microsoft Word,Excel, powerpoint
  • Customer Success
  • Account management
  • Type Proficiency (50 WPM)
  • Data Entry
  • Coaching and Mentoring
  • Customer Engagement
  • Customer retention
  • Time management
  • Proficient in working in fast paced environment

Certification

  • SafeServ Certified: Food Handler
  • Texas Food Safety Manager Certification

Accomplishments

  • 3 year High School graduate

Timeline

Restaurant Manager

MOD Pizza
07.2022 - Current

Restaurant Squad Member

MOD Pizza
02.2022 - Current

Restaurant Manager

IHOP
10.2020 - 01.2022

Lead Hostess

P.F. Chang's
06.2018 - 09.2020

High School Diploma -

James Bowie High School

Some College (No Degree) - Criminal Justice

Tarrant County College

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