Tanisha Y. Towns
Indianapolis,USA
Summary
Results-driven professional with expertise in healthcare administration, executive assistance, project management, and marketing. Proven ability in enhancing customer service, fostering community relations, and organizing successful special events. Skilled in building and maintaining personal relationships. Seeking a position in public relations and strategic planning to contribute to a dynamic organization committed to excellence in service and community engagement.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Executive Assistant to CEO
KINDRED HOSPITAL OF INDIANAPOLIS
Indianapolis, In
10.2022 - Current
- Assist with evaluation of programs and services of the hospital
- Participate in the development of the Hospital’s Mission, Strategic Plan, Goals and Objectives and the Operating Plan; Advisory Committee (e.g
- Appointments/re-appointments);
- Report regularly to the Board and Medical Staff about recommendations and actions of the Medical
- Provides leadership and creates a positive and supportive work culture for professional staff, staff, patients and family members
- Builds an effective relationship with the President of Medical Staff to advance the alignment of the medical staff with the Hospital’s priorities
- Supports a creative, productive, and supportive learning culture
- Enhances the visibility and profile of the senior leadership team as a proactive, engaged, high function executive team
- Hiring manager assistant- onboarding process, I-9 verifications, drug testing
- Assist Staffing Coordinator with Payroll
- Maintain vendor contracts
Clinical Liaison
KINDRED HOSPITAL OF INDIANAPOLIS
Indianapolis, In
02.2022 - 10.2022
- Used prospecting methods to generate leads including initiating personal/business contacts, sourcing expansion opportunities through existing and new accounts, cold calling and educational presentations
- Expanded the number of referral sources in my assigned territories
- Participation in professional and community associations
- Understood and presents MedPar information to assigned hospitals
- Maintained current referral sources through relationship development
- Managed the admissions process as an ambassador for patients who meet the admissions requirements
- Operates within budgeted parameters by carefully planning travel and monitoring expenses
- Conducted assessments in accordance with company standards
- Managed the referrals and admission process for my referred patients
Executive Assistant/Medical Staffing Coordinator
KINDRED HOSPITAL OF INDIANAPOLIS
Indianapolis, In
08.2020 - 02.2022
- Assists the Chief Executive Officer with routine administrative office function support services
- Collaborate with Chief Clinical Officer and Director of Quality Management on short and long-term projects
- Oversee CEO’s calendar and travel plans
- Prepare monthly expense report
- Work closely with Director of Plant Operations to oversee and lead EOC rounds and long term maintenance projects
- Maintain department employee records, files, policy and procedure manuals
- Provide Physician credentialing for location by maintaining current applications, certifications, insurances, monthly governing board meetings, etc
- Event planning for monthly celebrations
- Completes background checks with OIG, GSA and maintain current licenses/certifications as required
- Assist Staffing Coordinator with Payroll
- Serve on the Governing Board as a non-voting member
- Member of Employee Engagement
- Maintain vendor contracts
Customer Support
DORMAKABA BEST ACCESS SOLUTIONS (StanleySecurity)
Indianapolis, In
10.2014 - 10.2020
- Provided customer service support to the organization by obtaining, analyzing and verifying the accuracy of order information in a timely manner
- Initiate and/or implement corrective action as needed in order to provide a level of customer service necessary to support the achievement of defined corporate and department goals
- Provide back-up support to other team members in the performance of job duties as necessary
- Provide customer service management with the data for inclusion in various scheduled and special reports
RGA/Credit Specialist
DORMAKABA BEST ACCESS SOLUTIONS (StanleySecurity)
Indianapolis, In
10.2018 - 06.2020
- Collaborated with managers, sales reps, and shipping team to resolve issues related to materials
- Evaluated open RGA/Credit request and resolved issues to ensure completion
- Managed order reporting and processed warranty replacements efficiently
Community Relations Intern
THE INDIANA PACERS
Indianapolis, In
08.1998 - 06.1999
- Assisted the VP and Director of Community Relations in coordinating NPR events, trade shows, and celebrity outings
- Supported the execution of monthly promotional programs and managed daily task and player mail
- Responded to monthly donation requests and crafted response letters
- Collaborated with various nonprofit organizations to plan, organize, and execute community events
Education
Certificate - Commercial Contract Management
Villanova University
08.2010
Bachelor - Business Administration, Marketing
Marian University
06-2010
Associate - Business Administration, Management
Marian(College) University
12.2007
Skills
- Excel
- Microsoft Access
- PowerPoint
- Microsoft Word
- MS Outlook
- Lotus Notes
- SAP
- CRM Five 9
- Cisco
- Concur
- MDStaff
- Referral Manager
- ProTouch
- Kronos
Certification
BLS Certification, 09/21
Volunteer Affiliations
- Super Shootout Incorporated, Board of Directors, 2012 - 2014
- KJ Consulting LLC (Sports Entertainment Industry), Volunteer, Present
- Knox Indy Pro-Am BB League, Volunteer, 2010 - Present
- Indy Sports Corp, Volunteer, Present
Timeline
Executive Assistant to CEO
KINDRED HOSPITAL OF INDIANAPOLIS
10.2022 - Current
Clinical Liaison
KINDRED HOSPITAL OF INDIANAPOLIS
02.2022 - 10.2022
Executive Assistant/Medical Staffing Coordinator
KINDRED HOSPITAL OF INDIANAPOLIS
08.2020 - 02.2022
RGA/Credit Specialist
DORMAKABA BEST ACCESS SOLUTIONS (StanleySecurity)
10.2018 - 06.2020
Customer Support
DORMAKABA BEST ACCESS SOLUTIONS (StanleySecurity)
10.2014 - 10.2020
Community Relations Intern
THE INDIANA PACERS
08.1998 - 06.1999
Certificate - Commercial Contract Management
Villanova University
Bachelor - Business Administration, Marketing
Marian University
Associate - Business Administration, Management
Marian(College) University
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