Tanisha Vargas
Patterson,United States
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Medical Assistant
Orthomed
Modesto, CA
07.2023 - Current
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Provided assistance to medical staff in performing minor surgical procedures.
- Organized patient charts before each day's clinic sessions began.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Responded to patient callbacks and phone-in prescription refill requests.
- Educated patients about medications, procedures and physician's instructions.
- Prepared treatment rooms for patient examinations.
- Cleaned and sterilized instruments and disposed of contaminated supplies.
- Completed and submitted clinical documentation in accordance with agency guidelines.
Medical Assistant/Referral Coordinator
Turlock Pulmonary & Sleep
Turlock, CA
05.2022 - 05.2023
- Scheduled appointments for patients via phone and in person.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Responded to patient callbacks and phone-in prescription refill requests.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Conducted insurance verification and pre-certification and pre-authorization functions.
- Incorporated outside records into charts and EHR.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
- Scheduled patients according to availability, urgency and insurance authorization guidelines.
- Reviewed demographic, clinical and insurance information before sending to referred specialists.
- Reviewed referral details and expectations with providers and patients and requested new referrals when necessary.
- Managed up to 10 patient referrals daily through multi-line telephone system.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Front End Team Lead
Walmart
Modesto, CA
11.2015 - 04.2022
- Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Managed customer complaints and rectified issues to complete satisfaction.
- Resolved customer problems by investigating issues, answering questions, and building rapport.
- Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
- Managed opening and closing procedures by reconciling sales records and cash transactions
- Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
- Monitored cash drawers in multiple checkout stations to verify adequate cash supply.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
Office Clerk
Contra Costa County Employment and Human Services Department
Pleasant Hill, CA
01.2014 - 10.2014
- Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Supported office clerical functions using word processing and other software, email and office machines.
- Complied with confidentiality regulations in handling customer information.
- Strictly adhered to confidentiality protocol regarding client information and documents.
- Worked easily with office programs such as Microsoft word and Microsoft Office to carry out daily team clerical needs.
- Delivered customer support and service experiences to promote more effective office environment.
- Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Directed clients and guests to correct departments, rooms, and staff members.
- Organized training materials and user manuals to promote onboarding sessions.
Medical Assistant
Horision Unlimited Healthcare Clinics
Livingston, CA
03.2012 - 05.2013
- Performed preliminary physical tests to accurately record results in patient history summary.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Educated patients about medications, procedures and physician's instructions.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Followed principles of asepsis and infection control to meet patient safety guidelines.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Recorded vital signs and medical history for 20 patients each shift.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Scheduled appointments for patients via phone and in person.
Education
Certificate - Medical Assisting
Merced College
Merced, CA07.2009
Skills
- Listening skills
- Display setup
- Employee training
- Cash transactions
- Conflict management
- Communication
- Multitasking
- Supervision
- Troubleshooting
- Understands medical procedures
- Documentation procedures expert
- Calm and level-headed under duress
- Quick problem solver
- Vital sign monitors
- Clinical applications
- Data entry
- Communicating with patient families
- Team management and supervision
- Treatment Room Preparation
- Coordinating Drug Refills
- Updating Medical Records
- Multi-line Telephone System Operation
- Appointment Scheduling
- Clear Communication
- Time Management
Timeline
Medical Assistant
Orthomed
07.2023 - Current
Medical Assistant/Referral Coordinator
Turlock Pulmonary & Sleep
05.2022 - 05.2023
Front End Team Lead
Walmart
11.2015 - 04.2022
Office Clerk
Contra Costa County Employment and Human Services Department
01.2014 - 10.2014
Medical Assistant
Horision Unlimited Healthcare Clinics
03.2012 - 05.2013
Certificate - Medical Assisting
Merced College
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