Summary
Overview
Work History
Education
Skills
Additional Information
References
Work Availability
Software
Timeline
Hi, I’m

Tanisha Velez

Patient Access/Administration
Youngsville,NC
Tanisha Velez

Summary

Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.

Overview

18
years of professional experience

Work History

Sentara Healthcare

ER Patient Access Representative
11.2022 - 08.2023

Job overview

  • Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
  • Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
  • Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.

Advanced Chiropractic & Rehab Center

Medical Receptionist
01.2022 - 09.2022

Job overview

  • Completed patient referrals to other medical specialists.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.

Nuvance Health

Patient Access Representative
03.2020 - 10.2021

Job overview

  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Participated in ongoing professional development opportunities to stay current with industry trends and best practices in patient access services.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.

Associates in Family Chiropractic

Chiropractic Assistant/Front Desk
10.2017 - 07.2019

Job overview

  • Supported practice growth by maintaining a well-organized office environment and ensuring efficient day-to-day operations.
  • Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
  • Contributed to practice growth by implementing marketing strategies such as social media outreach and community event participation.
  • Provided attentive support during chiropractic adjustments, contributing to effective treatments and patient comfort.

Natural First Chiropractic Clinic

Chiropractic Assistant
06.2016 - 01.2017

Job overview

  • Implemented care and efficiency improvements to support and enhance office operations.
  • Improved office organization by maintaining clean and well-stocked treatment rooms for daily use.
  • Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
  • Demonstrated proficiency in using various therapeutic modalities like ultrasound therapy or electrical stimulation under chiropractor supervision for better treatment outcomes.

G4S Secure Solutions

Custom Protection Officer
05.2014 - 06.2016

Job overview

  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
  • Developed strong relationships with clients by consistently delivering high-quality services that met their unique requirements.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Managed access control systems, ensuring only authorized personnel had access to restricted areas within facilities.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.

Walden Security

Courtesy Officer
03.2012 - 04.2014

Job overview

  • Warned violators of rule infractions such as loitering, trespassing, unauthorized parking or entry and smoking and worked for removal of violators.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Maintained accurate records of daily activities, incidents, and maintenance issues for timely resolution.

Donnelly Communications

Customer Service Representative
01.2010 - 02.2012

Job overview

  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Updated account information to maintain customer records.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

KOHL’S

HR/Ops Administrative Assistant
02.2006 - 09.2010

Job overview

  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Scheduled office meetings and client appointments for staff teams.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.

Education

Ultimate Medical Academy
Clearwater, FL

Professional Diploma from Medical Administrative Assistant
05.2016

University Overview

  • Honor Roll, 2015, 2016
  • 3.88 GPA

ITT Technical Institute
Atlanta, GA

Associate of Applied Arts from Criminal Justice
04.2012

University Overview

  • Awarded Who's Who in American Colleges & Universities
  • Highest Honors Society
  • Dean's List 1st Semester, 2011
  • Dean's List 2nd Semester, 2012
  • Honor Roll, 2010, 2011, 2012
  • 3.98 GPA

Skills

  • Verbal and Written Communication
  • Organization and Time Management
  • Eligibility Determinations
  • Medical Charting
  • Electronic Health Records Systems
  • Administrative Tasks
  • Insurance Verification
  • Medical Record-keeping
  • Comfort with Technology and Databases
  • Patient Health Information Access
  • Taking Client Histories
  • Registration Processing
  • Medical Terminology
  • Data Entry
  • Patient Registration
  • Documentation Review
  • Critical Thinking
  • Cash Handling
  • Appointment Scheduling
  • Patient Eligibility Requirements
  • Customer Service
  • Insurance Authorizations
  • Certified Medical Administrative Specialist

Additional Information

Additional Information
Authorized to work in the US for any employer.

References

References
References available upon request.
Availability
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Software

EPIC

ALLSCRIPTS

CERNER

NEXTGEN

Timeline

ER Patient Access Representative
Sentara Healthcare
11.2022 - 08.2023
Medical Receptionist
Advanced Chiropractic & Rehab Center
01.2022 - 09.2022
Patient Access Representative
Nuvance Health
03.2020 - 10.2021
Chiropractic Assistant/Front Desk
Associates in Family Chiropractic
10.2017 - 07.2019
Chiropractic Assistant
Natural First Chiropractic Clinic
06.2016 - 01.2017
Custom Protection Officer
G4S Secure Solutions
05.2014 - 06.2016
Courtesy Officer
Walden Security
03.2012 - 04.2014
Customer Service Representative
Donnelly Communications
01.2010 - 02.2012
HR/Ops Administrative Assistant
KOHL’S
02.2006 - 09.2010
Ultimate Medical Academy
Professional Diploma from Medical Administrative Assistant
ITT Technical Institute
Associate of Applied Arts from Criminal Justice
Tanisha VelezPatient Access/Administration