Tanisha Wesley

• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.
• Conducted training sessions for new hires, ensuring consistent level of service across team.
• Improved resolution time with effective problem-solving for customer complaints.
• Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
• Participated in training programs to enhance product knowledge and customer service skills.
• Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
• Fostered positive customer service culture within team which led to higher customer satisfaction rates.
• Enhanced customer loyalty by offering personalized solutions tailored to individual needs.

Analyze Agent's behaviors

• Developed and executed test plans to validate functionality across various applications.
• Collaborated with development teams to enhance product features based on user feedback.
• Analyzed test results to provide actionable insights for process improvements.

• Assisted customers with inquiries, providing accurate information on products and services.
• Resolved customer complaints efficiently, ensuring satisfaction through effective communication.
• Maintained detailed records of customer interactions in CRM systems for future reference.
• Collaborated with team members to streamline processes and enhance service delivery.
• Adapted quickly to changing policies and procedures, ensuring compliance and accuracy.
• Provided support during peak periods, enhancing overall customer experience and efficiency.
• Trained new staff on customer service protocols and best practices for improved performance.
• Analyzed feedback to identify trends, contributing to service improvement initiatives.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Contributed to sales growth by upselling products and services based on individual customer requirements.

• Maintained cleanliness in assigned areas to ensure a safe and welcoming environment.
• Operated cleaning equipment, including floor buffers and vacuums, with attention to safety protocols.
• Responded promptly to maintenance requests, demonstrating adaptability and efficiency in task completion.
• Assisted in training new staff on proper cleaning techniques and safety procedures.
• Conducted routine inspections of facilities to identify maintenance needs and ensure compliance with standards.
• Collaborated with team members to enhance overall operational efficiency and cleanliness across facilities.
• Managed inventory of cleaning supplies, ensuring availability for daily operations without interruption.
• Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
• Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
• Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
• Kept building spaces premises clean inside and outside.
• Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.

• Processed and organized documents for efficient retrieval and compliance with city regulations.
• Assisted in maintaining accurate records using electronic data management systems.
• Supported public inquiries by providing information and directing visitors to appropriate resources.
• Coordinated scheduling of appointments and meetings for various departments within the city.
• Streamlined filing procedures, enhancing overall efficiency in document handling.
• Collaborated with team members to improve workflow processes and service delivery standards.
• Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
• Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
• Improved customer satisfaction by promptly answering inquiries and providing accurate information.

• Assisted clients with daily living activities, ensuring comfort and safety.
• Monitored and documented client health status, reporting changes to healthcare professionals.
• Developed personalized care plans in collaboration with families and medical staff.
• Provided companionship and emotional support to enhance client well-being.
• Administered medications as prescribed, adhering to strict safety protocols.
• Implemented efficiency improvements in care delivery processes, enhancing service quality.
• Assisted clients with activities of daily living, promoting independence and quality of life.
• Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
• Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.