Tanisha Wiggins
Euclid,OH
Summary
Reliable Laundry Worker with strengths in customer relations and problem-solving. Team player offering 2+ years of experience. Adept at sorting loads, updating logs, and resolving team conflicts.
Forward-thinking professional with proven history of leadership, planning and problem solving. Adept collaboration with professional to accomplish demanding objectives, motivate staff, and organize resources. Systematic understanding of maintaining coverage for all operational needs.
Overview
14
14
years of professional experience
2006
2006
years of post-secondary education
Work History
Assistant Manager
Savers Thrift Store
Wickliffe, Ohio
10.2022 - Current
- Assisted in training new team members on store operations and customer service.
- Managed inventory levels and organized merchandise displays for optimal visibility.
- Coordinated donation processing and ensured compliance with store policies.
- Supported team in achieving daily sales goals through effective communication.
- Maintained cleanliness and organization of the sales floor and storage areas.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Collaborated with management on developing strategic plans for achieving business goals.
- Coordinated with other departments to ensure smooth flow of operations.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Developed a system for tracking inventory and ordering supplies as needed.
- Created reports on sales trends, inventory levels, and financial data.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assigned work and monitored performance of project personnel.
Laundry Worker
evergreen cooperative laundry
Cleveland , Ohio
3/8/19 - Current
- Sort laundry by label and loads laundry machines with bedding,surgical gowns, linens etc
- Sort and folds clean items into the appropriate storage bin.
- Count articles to verify laundry lists.
- Use of weighing systems.
- May assist in training.
- Folded and stacked items such as sheets, towels and blankets.
- Completed orders for clean linens by working quickly to meet deadlines.
- Separated and sorted dirty laundry.
- Pressed and ironed clean items, including hospital pillow cases,sheets, scrubs .
- Inspected laundry for damage or stains to repair or pre-treat.
- Received and marked articles for laundry, identifying code numbers or names, using hand or machine markers.
Lead Sales Associate
Dollar General
Cleveland , Ohio
03.2016 - 09.2017
- Unload trucks according to the prescribed process for the store.
- Follow company work processes to receive,open and unpack cartons and tortes.
- Stock merchandise rotate and face merchandise on shelves and build merchandise displays.
- Restock returned and recovered merchandise.
- Order zones and drop shipment categories, following prescribed ordering practices,as assigned by store manager.
- Assist in plan-o-gram implementation and maintenance.
- Assist customers by locating merchandise.
- Bail cardboard and take out trash, dust and mop store floors, clean restroom and stockroom.
- Greet customers as they enter the store .
- Maintain register countertops and bags , implement register countertop plan-o-grams.
- Operate cash register and flatbed scanner to itemize and total customer's purchase ,bag merchandise.
- Collect payment from customer and make change.
- Clean front and end of the store and help set up sidewalk displays.
- Help to maintain a clean, well-organize
Security Guard
Northeast Yacht Club
Cleveland , Ohio
02.2012 - 10.2014
- Monitored multiple CCTV feeds to keep close eye on important areas of buildings and grounds.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Monitored premises and recorded all activity in daily officer report for submission to security guard at close of shift.
- Maintained stamina during long periods of sitting, walking, standing or driving while remaining focused and vigilant.
- Monitored access control systems, including CCTV systems for nefarious activities such as theft .
- Wrote reports outlining incidents such as theft, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
- Called police and fire departments during emergency situations, administering first aid and CPR until arrival.
Education
Glenville High School
Cleveland , OhioSkills
- Processing clean linen
- Managing deliveries
- Updating logs
- Operating equipment
- Laundry folding
- Team building
- Customer service
- Staff management
- Workplace safety
- Relationship building and management
- Vigilance awareness
- Employee schedules
- Customer retention
- Cash handling
- Adherence to high customer service standards
- New hire training
- Customer relationship management software (CRM)
- Relationship building
- Customer relations
- Team building and leadership
- Workflow management
- Equipment operation
- Report writing
Timeline
Assistant Manager
Savers Thrift Store
10.2022 - Current
Lead Sales Associate
Dollar General
03.2016 - 09.2017
Security Guard
Northeast Yacht Club
02.2012 - 10.2014
Laundry Worker
evergreen cooperative laundry
3/8/19 - Current
Glenville High School